Sophie Conran has impeccable customer service, beautiful products, and an attractive online presence that is easy to navigate. They stayed in touch with me in a personal way that did not overwhelm me... Vis mer
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Wonderful customer service from the beginning and throughout the full process. Nothing was too much trouble and they were always at the end of a phone to answer any questions. The delivery process was... Vis mer
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Beautifully made sofa with the best customer service I’ve ever experienced. Melanie went above and beyond to ensure our sofa was exactly what we wanted and would be a comfortable destination for our f... Vis mer
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Great, and I mean great customer service. As other reviewers have said, the team stay with you throughout the process of choosing, ordering and then delivery. I am thrilled with my Felix chair, so b... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Shop Sophie Conran's award-winning Portmeirion collection, bestselling dining sets, porcelain mugs, cotton bedding, gardening tools, gorgeous gifts and more!
Kontaktopplysninger
Registered Office Address: Salisbury House, Station Road, CB1 2LA, Cambridge, Storbritannia
- www.sophieconran.com
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Beautiful Products and Staff
Not only was the Sophie Conran team lovely to work with, but the loveseat is beautiful and SO comfortable! Love this company!
4. mai 2026
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Svar fra Sophie Conran
Thank you so much for your wonderful review. We are so pleased that you are happy with the service and love your new Loveseat. Working with customers like yourself is an absolute joy!
Fantastic customer service from…
Fantastic customer service from deliberating the fabric and style to delivery and follow up. Couch is so comfortable and looks amazing. A great experience !
9. mai 2026
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Svar fra Sophie Conran
Thank you so much for your kind review. We are so happy to hear that you have had a great experience working with us and that your new couch is everything you hoped for. We hope you enjoy your new furniture for many years to come.
Wonderful experience from start to…
Wonderful experience from start to finish, including lots of advice on which sofa, which fabric and which piping to pick as I was tempted by so many choices. Love that they manufacture in both the US as well as the UK, making the delivery journey a lot easier.
11. november 2025
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Svar fra Sophie Conran
Thank you so much for your lovely feedback. We’re delighted to hear you had such a wonderful experience from start to finish. Choosing the perfect sofa, fabric, and piping can be a big decision, so we’re glad our team could help guide you through all the options. It’s also great to hear that our UK and US manufacturing made the delivery process smoother for you. We hope you enjoy your new sofa for many years to come!
Delightful from start to finish
Delightful from start to finish - helped me with design, sent many fabric samples, helped me get my order in before the price increase, kept me informed through the construction, effortless delivery, gorgeous pieces. I purchased a sofa, chair, and ottoman and could not be happier.
19. april 2026
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Svar fra Sophie Conran
Thank you so much for your incredibly kind words! It was truly a pleasure working with you from start to finish. I’m so happy we found the perfect fabrics and were able to get everything finalized before our price increase.
Hearing that you felt informed and cared for throughout the process means the world to us. And most importantly, we are thrilled that you love your new sofa, chair, and ottoman — knowing they’ve found such a happy home is the best part of what we do.
Thank you again for your trust and support. Enjoy your gorgeous new pieces for many years to come!
The most attentive service from first…
Amazing attentive service from first meeting with Nadia to liaison with production and logistics, Melanie was fantastic with rearranging and holding off deliveries with our continual building delays. Delivery and installation was a dream - true experts.
Sofas are beautiful and couldn’t be more comfortable
24. april 2026
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Svar fra Sophie Conran
Thank you so much for this wonderful feedback! It was an absolute pleasure working with you throughout the process. Nadia, Melanie, and the entire team will be so happy to hear your kind words.
We completely understand how stressful building delays can be, so we are delighted we could help make things a little easier and ensure everything arrived at just the right time. Hearing that the delivery and installation felt seamless — and that you are so happy with the look and comfort of the sofas — truly means so much to us.
Thank you again for your trust and support, and we hope to work with you again on your next project.
Big thank you to the team at Sofie Conran
I have 2 lovely sofas & a footstool that fit beautifully in my small cottage.
I would like to thank especially Nadia & Melanie who were absolutely fantastic. They were professional & friendly, nothing was too much trouble. Also the chaps who delivered the sofas big thank
you. Friends & neighbours have loved & admired the sofas.
18. april 2026
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Svar fra Sophie Conran
We really appreciate you taking the time to share this—thank you.
It’s wonderful to hear how well your sofas and footstool suit your cottage, and that you’re enjoying them so much. We’ll make sure Nadia and Melanie hear your kind words—they’ll be so pleased to know they made a difference. Your thanks will also be passed on to the delivery team.
And how lovely that your friends and neighbours are admiring them too!
Warmest thanks again, and we hope you continue to enjoy your furniture for many years to come.
Incredible!
From the very start, Sophie Conran was the obvious choice for our new sofa! We had been browsing the net for a while in the hope of finding something extra special for our new home and very nearly gave up… that is until we clapped eyes on Sophie Conran’s glorious website! We quickly fell in love with the classic chic of her designs and knew it was the right choice! Nadia was very accommodating and knowledgeable in helping us choose the right sofa and Melanie was a joy to work with in managing a seamless experience in delivering our order ahead of the scheduled delivery date! The entire process was stress-free and without any effort from our side! I cannot recommend this company enough 😃
27. mars 2026
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Svar fra Sophie Conran
Thank you so much for your incredibly kind words—this truly means the world to us.
We are absolutely delighted to hear how much you love your new sofa and that you found the perfect piece for your home with us. It’s wonderful to know that your experience, from browsing through to delivery, felt seamless and enjoyable.
I will be sure to pass along your lovely feedback to Nadia and Melanie—they will be so pleased to hear how much you appreciated their help and support throughout the process.
Thank you again for your recommendation and for choosing us. We hope your sofa brings you many years of comfort and enjoyment in your new home.
Exceptional
Exceptional. That’s the best way to describe both my experience with the Sophie Conran team and our new sofa. From the very first interaction, Nadia was incredibly helpful and communicative, even creating a custom rendering of the sofa in a fabric that wasn’t shown on the website.
Once our order was underway, Melanie made the delivery process seamless with clear, timely communication.
The sofa itself truly has a “wow” factor. It’s unbelievably comfortable - an absolute joy to sink into - and everyone who sees it comments on how beautiful it is. I couldn’t be happier with this investment in our comfort and home.
18. mars 2026
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Svar fra Sophie Conran
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your experience with the Sophie Conran team lived up to expectations.
Nadia will be thrilled to know our custom rendering helped bring your vision to life, and Melanie will really appreciate your kind words about making the delivery process smooth and stress-free.
It means a lot to hear how much you’re enjoying your new sofa—comfort and beauty are exactly what we strive for, so knowing it’s become such a special part of your home is incredibly rewarding.
Thank you again for your support and for choosing us—it truly means the world!
Beautiful Roman blinds in a stunning…
Beautiful Roman blinds in a stunning fabric. Excellent workmanship, I’m really pleased with them.
24. mars 2026
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Svar fra Sophie Conran
Thank you so much for your review. We are thrilled to hear you are happy with your new bespoke blinds. Please reach out to our team if you require any further assistance with our home interiors.
I have just received my bespoke coco…
I have just received my bespoke coco sofa, chair and footstool I am absolutely thrilled. Nadia in the design team was incredibly helpful and supportive as soon as I approached Sophie conran after seeing the off the peg range in John Lewis. She as even kind enough to do a zoom call on a Sunday afternoon to talk about ideas. Nadia helped with fabric choices and I ended up choosing a stunning floral with a plain border from two separate fabric manufacturers, bespoke really means you can choose literally anything although one fabric I loved Nadia explained wouldn’t be suitable for loose coverings which saved a very expensive mistake, she was so helpful during literally dozens of emails and calls 🥰 Melanie took over once the order had been placed keeping me up to date with timelines and delivery ( which ended up being much quicker than I expected) it has been such a luxury to have an L shape sofa made to our exact measurements rather than making do with what is available in a shop. The delivery team were excellent and very professional. I cannot recommend Sophie conran enough the quality of the furniture and overall customer service even down to the stunning scatter cushions has been first class … thank you all so much
25. februar 2026
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Svar fra Sophie Conran
Thank you so much for taking the time to write such a wonderful review. We are absolutely delighted to hear how thrilled you are with your bespoke Cocover the moon to sofa, chair and footstool — it all looks so beautiful.
Nadia will be so happy to read your kind words. She is so passionate about helping our customers bring their ideas to life, and I know she loved working with you to create something so personal.
Melanie and the wider team will also be delighted to hear your feedback. Keeping you informed and ensuring everything runs smoothly through to delivery is so important to us, so it’s wonderful to know you felt well looked after every step of the way — and that your furniture arrived sooner than expected!
Thank you again for your recommendation and for trusting us with your home. We hope you enjoy relaxing on your beautiful new furniture for many years to come
Beautiful sofa, personalised service
I recently purchased a beautiful sofa bed from this company, and I couldn’t be happier with the experience and the product!
The sofa is stunning quality – comfortable, well-made, and exactly the stylish design I’d been struggling to find elsewhere. It’s already transformed my living space and received tons of compliments from friends.
What really stood out was their exceptional customer service. The team was incredibly helpful, friendly, and accommodating throughout, especially with my delivery timing. They went above and beyond, making the whole process stress-free.
Highly recommend!
24. februar 2026
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Svar fra Sophie Conran
Thank you so much Rebecca. It’s wonderful to know that you found the perfect design after such a long search — and even better that it has already transformed your living space and earned compliments from friends. Hearing that it’s not only beautiful but also comfortable and well made means the world to us.
We’re especially pleased that our team could support you with delivery timings and make the whole experience smooth and stress-free. Providing thoughtful, accommodating service is just as important to us as the quality of our furniture, so your kind words truly mean a lot.
Thank you again for your recommendation and for choosing Sophie Conran. We hope you enjoy your sofa bed for many years to come!
The DREAM Sofa!
I couldn’t be more thrilled with our sofa! The quality is just incredible; sofas are such investment pieces, and this one was really worth it. It feels like something we will have forever. Every person that comes over immediately comments on how beautiful it is - it’s completely made our living room! From the communication around ordering to the white glove delivery, every part of the experience was also impeccably thoughtful. Safe to say, I’m a Sophie Conran fan for life.
5. februar 2026
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Svar fra Sophie Conran
Thank you so much for such a glowing review — we truly couldn’t ask for lovelier feedback!
We’re absolutely delighted to hear how much you love your sofa. You’re so right — a sofa is a real investment piece, and knowing that yours feels like something you’ll have and cherish for years to come means everything to us. The fact that it’s become the centrepiece of your living room and draws compliments from every visitor is just wonderful to hear.
It’s also fantastic to know that the whole experience, from ordering through to our white glove delivery service, felt thoughtful and seamless. We care deeply about every stage of the journey, so your kind words will mean a great deal to the entire team.
Thank you for being such a valued customer and for your loyalty to Sophie Conran — a fan for life is the highest compliment we could receive! ✨
Stunning Sofas, Outstanding Experience
The sofas look absolutely beautiful. I’m honestly so impressed. You can really feel the craftsmanship and attention to detail. They’re super solid and well made, with firm but comfortable seating and perfectly tailored pillows. They’ve definitely become the center of attention in the best way because the design is just that good.
In a world where everything feels mass-produced, it’s so refreshing to see true handmade artistry. Please pass along my thanks to the whole team. Both sofas are incredibly well crafted, and the fabric feels so smooth and refined. These truly feel like forever pieces.
It was also such a pleasure working with Nadia and Melanie. They were so patient and helpful in selecting the perfect material for our sofa set.
15. oktober 2025
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Svar fra Sophie Conran
Thank you so much for taking the time to share such a thoughtful and generous review. We’re absolutely delighted to hear how much you love the sofas and that the craftsmanship, comfort, and detailing really stood out for you.
Creating pieces that feel considered, beautifully made, and truly lasting is at the heart of what we do, so hearing that these feel like “forever pieces” means a great deal to our whole team. We’ll be sure to pass along your kind words — they’ll be very appreciated.
It was also a real pleasure working with you, and we’re so pleased to hear that Nadia and Melanie were able to support you so thoughtfully through the fabric selection process. Thank you again for your trust, and for choosing handmade craftsmanship.
The whole customer service from the…
The whole customer service from the team was second to none. Contacting them about specifications and delivery arrangements was seamless. The sofas themselves are super comfortable and extremely well made. Overall, an excellent experience.
26. januar 2026
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Svar fra Sophie Conran
Thank you so much for your wonderfully kind review. We’re genuinely thrilled to hear the whole experience, from chatting through specifications to arranging delivery, felt easy and seamless. And it makes us so happy to know you’re loving the sofas, both for comfort and quality. Thank you again for choosing us, it really means a lot to the whole team.
I cannot speak more highly of the…
I cannot speak more highly of the customer service I received through this company. I was so pleased with the process of ordering and delivery, the sofa is beautiful and perfect for my space. Very wonderful all around!
12. januar 2026
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Svar fra Sophie Conran
Thank you so much for your kind words. “I cannot speak more highly” truly made our day, and we’re so grateful you took the time to share your experience.
Ordering a custom sofa is a meaningful investment, so it’s wonderful to hear the process felt smooth from start to finish, from ordering, to seeing it perfectly in your space. We’re especially delighted that you love your sofa, and that it’s beautiful, and just right for your home.
If you ever need anything at all, whether it’s care advice, styling suggestions, or you’re considering another piece, please don’t hesitate to reach out.
The company was very easy to work with
The company was very easy to work with. The coffee table is a very solid, well made piece of furniture. The quality is superb. The furniture was delivered on time and was framed around the piece so it was well protected.
15. desember 2025
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Svar fra Sophie Conran
Thank you so much for your wonderful five-star review.
We’re delighted to hear you found us easy to work with, and that you’re so pleased with the quality and craftsmanship of your coffee table. We are glad to hear everything arrived on time and the packaging was adequate for protection.
Thank you again for choosing us, we truly appreciate your support.
The sofa is gorgeous and high quality
The sofa is gorgeous and high quality, customer service is exemplary and the delivery process was excellent, really helpful people prepared to go the extra mile and charming with iy. I couldn't be more delighted.
12. november 2025
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Svar fra Sophie Conran
Thank you so much for taking the time to leave such a lovely review 💛
We are thrilled to hear that you are delighted with your sofa, and that you found it to be both gorgeous and high quality. It is also wonderful to know that our customer service and delivery team made such a positive impression – we will be sure to pass your kind words on to them.
If you need anything at all in future, or have any questions about caring for your new sofa, we are always here to help. Enjoy your new piece! 🛋️✨
Always stayed informed of the progress…
Always stayed informed of the progress of my pieces. They were responsive with questions I had regarding timeline. My order came when estimated and was delivered expertly into my home.
14. november 2025
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Svar fra Sophie Conran
Thank you so much for sharing your experience 💛
We’re delighted to hear that you felt well informed throughout the process, and that our team were able to answer your questions and keep your timeline on track. We strive to provide the best possible service so that you for the acknowledgement
If there’s anything else we can help with, now or in the future, please don’t hesitate to get in touch. Enjoy your new pieces! 🛋️✨
The best decision
I have debated for three years about a Sophie Sofa (Coco 2.5) and Nadia was so patient and understanding with all of my questions and hesitations.
The style and look of the sofas from Sophie spoke to me and I felt one of them had to be my dream piece of furniture.
I looked at many other designs and manufacturers and kept coming back to Sophie and I am so glad I did not "settle."
The "Duck Egg" color in linen was also worth waiting for.
I expect to have many years of enjoyment from my bespoke piece and I know it will be enjoyed by my daughter and her family in years to come.
You should have heard the squeals of delight and the spark in their eyes when they saw it had been delivered.
Melanie picked up after Nadia finished her assignment with me and made the ordering and decision-making easier than any other item I have ever ordered.
Thank you so much.
What a tremendous value and quality this sofa has, and I am looking forward to the future memories made watching TV, reading, or even sitting cross-legged writing up notes from a lecture.
21. november 2025
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Svar fra Sophie Conran
Jo, thank you so much for this beautiful, heartfelt review 💛
We feel genuinely honoured that, after years of consideration and exploring other designs, you chose a Sophie sofa as your dream piece. Your description of the squeals of delight, and the spark in your family’s eyes when the sofa arrived, absolutely made our day.
Nadia and Melanie will be over the moon to read your kind words. We are delighted they were able to support you throughout your customer journey.
Knowing that your bespoke Coco 2.5 will be part of your home for years to come is exactly why we do what we do.
Thank you again for trusting us, and for seeing the value and quality in your sofa. We wish you many, many happy memories on it.
Exceptional customer service
I have recently ordered the Cocobella sofa in Spring Green Stripe and I am so looking forward to it's arrival. I would like to thank Nadia for all her help and advice, it has been such a pleasure.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sophie Conran
Thank you so much for your lovely message! We’re delighted to hear that you’ve chosen the Cocobella sofa in Spring Green Stripe — it’s such a beautiful choice. We’ll be sure to pass along your kind words to Nadia; she’ll be so pleased to know her help made your experience enjoyable. We hope you love your new sofa when it arrives and that it brings a fresh touch of comfort and style to your home!
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