SOCIETE NOIR Anmeldelser 

259
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I've been ordering tracksuits, hoodies and joggers from these for a long time and the quality has never faded. The tracksuits are some of the comfiest and best fitting ones I've got. I had a very mino... Vis mer

Vurdert til 1 av 5 stjerner

Still havent received my order and it said it was delivered on the 4th of august. No communication from anybody and sent multiple emails, scamming wasters.i ordered on the 19th of july btw

Selskapet har svart

Vurdert til 5 av 5 stjerner

I stupidly had my hat sent to the wrong address but I was contacted by the company and they had my hat sent straight back to me almost immediately. Wasn’t expecting them to get in touch to be honest.... Vis mer

Vurdert til 5 av 5 stjerner

Product arrived via DPD promptly with tracking and after a minor issue with the full ordera further parcel was despatched in good time. My first purchase and am impressed with the quality and also the... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

259 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(259)

27 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Where to even begin with this…

Where to even begin with this shambolic, incompetent, poor excuse of a service & product. I paid for a cap on 30th July , I was informed I’d receive dispatch / delivery notification promptly, which never happened. 17 days later I was still waiting, so I contacted societe noir via email asking what was going on ! I got a reply saying that there was a delay in getting the remaining products etc etc sent out and thanking me for my patience in this matter. 4 days later I received another email on 20th august saying the item was on its way…. 22 days after paying for the item, I thought ‘great’ finally. However….. I was away from home for 39 days due to business, upon my return yesterday 17th September, I opened the parcel from societe noir only to find the wrong item had been sent !! Completely different colour. It even says on the picking sheet , what colour the item is, so why on earth is it so hard to pick that colour?? After contacting them immediately, expressing my opinion and disapproval, I was met with a comment of “ how has it taken me over a month to find this out ? “. Maybe because I was AWAY for 39 days with business ! Regardless of why it took that long for me to conclude that there was a level of incompetence at a top level, the fact remains that my money was taken, it took almost 4 weeks for the item to arrive, and it was completely NOT what I’d ordered ! Customer service is shocking, as was the blatant proof that orders can not be fulfilled. I am £37 out of pocket, with an order I didn’t receive, no return label or packaging, and I’m NOT prepared to pay even more of my own money in order to return the item, and then no doubt wait another 4 weeks for someone else incapable to send the correct item !!

20. august 2024
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Svar fra SOCIETE NOIR

Michael originally ordered a “pre-order” item which was despatched within the time frame we estimated.
Unfortunately a warehouse error meant the wrong item was sent out.
We were unaware for the timeframe Michael was away working.
We have offered to send the correct hat out to him as a gesture if he wants to still receive it.

Vurdert til 5 av 5 stjerner

A unique and quality brand!

A unique quality brand mirrored by amazing service every single time! One of my favourite brands out there for sure! The fit & designs NEVER disappoint..

17. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordered a top over 2 weeks ago still…

Ordered a top over 2 weeks ago still not arrived got in contact said item was not in stock still had no refund won’t be using again

25. april 2024
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Svar fra SOCIETE NOIR

Hi Ben,
KLARNA will process the refund now this has been processed once we realised the item was out of stock. It has been processed our end & will credit against the payments you make and any payment made to date refunded. It can take a couple of days though

Vurdert til 4 av 5 stjerner

Prompt response

Paid for next day delivery an error from the courier prevented this delivery. After giving me options to resend or refund I chose refund and was contacted by a director to apologise for issues.

4. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

I placed my order for next day delivery…

I placed my order for next day delivery and turned up 5 days later to then find that one of the items I ordered was missing, I since emailed them and this issue has now been resolved so thankyou for the great products.

27. mars 2024
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Svar fra SOCIETE NOIR

Hi Arran
We apologise the shipping let us down on this around the bank holiday weekend & the delay in the missing item.
We are glad we managed to get this resolved and you are happy

Vurdert til 4 av 5 stjerner

Fast delivery

really good service order arrived in 24hrs from ordering.
Unfortunately I ordered the wrong size so I’ve had to return, for an exchange which was easy to complete and arrived again within a quick timescale thanks

7. mars 2024
Vurdert til 1 av 5 stjerner

Still waiting for delivery

Still waiting for delivery. No correspondence

4. mars 2024
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Svar fra SOCIETE NOIR

Hi Ryan,
You highlighted a missing order on Thursday at 21:20pm. This has been responded to and updated today to advise that if this parcel has gone missing with DPD that we will resend it.
We do advise up to 48 hours to respond to any emails so we are sorry that doing this today was not fast enough.
Regards
Josie

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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