Smith & Byford Anmeldelser 

I missed their first suggested appointment. Their team did everything to help, in sorting out a convenient replacement time. All friendly and helpful. The guy came to time and did a thorough efficient job. He was friendly and helpful as well. I think customer service is important to them.

The gas engineer who carried out the gas safety check was thorough. He replaced a missing screw in the boiler and provided a new carbon monoxide monitor when asked as my old monitor was approaching its end date. He set the monitor up for me before leaving.

Very good workmen very tirdy and polite look forward to seeing him again next year

Timely, efficient, and friendly service

The engineer was excellent, friendly and helpful. He was especially helpful for me who had spent hours and hours trying to sort out the portable wi fi boiler control! He showed me a really easy way to use it, so now can stop unnecessary heating. Thank you

Rang this company at 1048 am. Problem solved by 1445. Outstanding. Engineer arrived, took the boiler apart and within minutes had identified the problem. The problem required a gas engineer to sort out a problem on the gas meter. The engineer phoned the gas company and with 45 mins a gas engineer was on scene. New piece fitted in not easy circumstances, a good explanation of what was wrong. Heating and hot water working. Absolutely brilliant. we cannot than you enough.

Gas yearly check carried out quickly and efficiently and on time.

Why dont the guys that come never clean up after themselves.. left my son at home waiting in for them..came home today had to put pictures back up on the wall I’ve had to hoover .. left window wide open luckily my cat never jumped out to his death.. I mean they can’t even shut a cupboard door … out of order!

had my annual gas inspection and the guy that does it was excellent. he checked everything a real professional i definitely recommend them.

Another year and nothings improved. I called Smith & Byford 6 days ago on behalf of my disabled elderly mother, to book an appointment for them to replace the combi boiler external control console which malfunctions every few years. The "engineer" arrived just to tell me what I had already reported and he didn't carry the replacement part with him. So, I had to book another day off from work and by midday on the 2nd day, Smith & Byford called to tell me they had to cancel the appointment as the "engineer" was off sick and asked me to make a 3rd appointment despite they being another "engineer" in the area and it wouldn't have taken more then 5 minutes to replace the unit. This company is the worst of the worst in this field. So far, I've lost 4 days to these lazy people over a period of 3 years for either cancelling appointments or taking s photo of the front door and throwing a missed call card out out and not actually knocking? Obviously because they want to finish earl. Avoid Smith & Byford at all costs!

The engineer was very respectful of my disabilities and was polite and incredibly quick

Friendly engineer. On time. Professional. Very helpful. Last 2 times I’ve had the same guy and he has gone above and beyond to do his job and make sure everything is working as it should!

The engineer who came was very professional and polite

Very polite and friendly man serviced my boiler, fast and efficient service

Regular gas safety check perfect service over many years. Also had an emergency repair needed a few months ago where no hot water or heating due to a failed small component fixed in a few days and extremely satisfied.

I had an annual boiler safety check yesterday. The lady was efficient, friendly and very helpful

Great service, gas man respected my property and was helpful and pretty decent

Last time the engineer refused to carry out the appointment and rudely said "i cant work like this !!" without stating why

Rebooked and no one turned up after i waited in all afternoon, after battling with the chatbot they said that they failed to gain access

So they lie as well !!

A young guy came to do a yearly gas safe check, I didn’t ask his name. He was cheerful, polite, a tidy worker, respectful and knowledgeable when I asked some related questions.
Thank you for the great service provided.

Kind young man entered my home to do a gas check for me. Was polite and very sweet to my dogs. He was very proactive got the check done in 20mins was great.