I had a boiler service done, engineer was very polite and happy to answer any queries. Called back the next day as no heating or hot water, the engineer arrived and checked the system it was a simple... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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If I could give this company NO STARS I WOULD, absolutely appalling company, if you need a heating engineer avoid this company like the plague! I contacted them on Sunday as I had no heating or hot wa... Vis mer
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Our engineer aron,is great.he knows ours boilers inside out.very helpful,always ready to help,explains exactly what the problems are .which is very helpful. Such a happy guy always smiles . When ring... Vis mer
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Very professional and polite. Explained the procedure and went out of his way to check gas fittings to my new cooker! Very knowledgeable and answered all my questions. 10 stars service
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Informasjon om virksomheten
Skrevet av virksomheten
Smith and Byford were established in 1966. We now directly employ 400+ members of staff, yet remain a family run business. We specialise in delivering Gas, Electrical and BMS services to over 15 Registered Providers in London and the South of England.
Kontaktopplysninger
4,2
Bra
814 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They Came to lovely young men said they…
They Came to lovely young men said they would be back on Monday they came and they carried out the repair. Very polite. .
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your review & full address so we can locate which engineer attended and pass on this review to their line manager.
Thanks again
Smith & Byford
Arrogant engineers
Engineer thinks he can park wherever he pleases, then acts ignorant when confronted.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with one of our engineers. Could you please email customercare@smithandbyford.com with your full postal address and details of the incident so our team can investigate this.
Kind regards,
Smith & Byford
Man very nice l told l have hearing…
Man very nice l told l have hearing problem he really good told what he doing and everything in good condition
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
It is the good service
It is the good service, on time arriving, perfect doing the job
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
I’ve always had a great experience with…
I’ve always had a great experience with Smith & Byford. They responded very quickly when I called, which I really appreciated. The engineer who fixed my boiler was friendly, professional, and took the time to explain everything clearly. Very helpful service — highly recommend
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your review & full address so we can locate which engineer attended and pass on this review to their line manager.
Thanks again
Smith & Byford
they just didn't bother to show up
they just didn't bother to show up. no call from them. no corospondane at all. a total waste of my time. called at 8am this morning...still waiting ar 5pm.. told my housing officer they can come anytime up to midnight. bearing in mind that I am an elderly person with disabilities and multiple health conditions. it's just not good enough..if you can't handle the job give it to someone who can.. I would definitely NOT recommend this company to anybody..I have read the reviews and to be honest THE PEOPLE ARE NOT LYING..I am one of those people. to be honest I'm flabbergasted.. Smyth and Byford GET YOUR ACT TOGETHER..
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with the service. Could you please email customercare@smithandbyford.com with your full postal address and details of the service you received so our team can investigate this.
Kind regards,
Smith & Byford
Turned up on time
Turned up on time, very professional treated my property with respect and a very pleasant man
9. april 2026
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Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Turned up quickly after heating fault…
Turned up quickly after heating fault reported. Fixed within 30 mins of arriving by lovely young man. No mess or dramas, so very happy.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
I wouldn’t even give them one star
I wouldn’t even give them one star! Called them about 9-10 times to sort my elderly mother’s boiler - she had no heating or hot water. She is 80 and in poor health living in sheltered accommodation. She tried to deal with it herself initially but was constantly fobbed off. I got involved to try to sort it and there are still issues. The engineers do not do their job. They are incompetent, careless and flippant. One engineer refused to move my mother’s towels to access the boiler in her hallway which is shocking given she is elderly and barely able to stand. Abysmal service. I’m still battling to get the issue fixed.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
We’re sorry to hear you're unhappy with the service. Could you please email customercare@smithandbyford.com with your full postal address and details of the service you received so our team can investigate this.
Kind regards,
Smith & Byford
Thank you, so much for your help and support. I appreciate the engineer who fix the job. 33 highcross way
They are professional and extremely helpful for the crucial time.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi Khorsheed,
Thank you for your 5* review, we really appreciate you taking the time to write this. I've passed the details on to our Customer Care team, who will in turn pass on your feedback to the attending engineer and his line manager. We would advise you now edit your review for your privacy, as it contains sensitive information.
Thanks again,
S&B
Gas check appointment…
Engineer was very professional showed his credentials when I answered the door was very efficient doing his checks was pleased with service overall
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Gas safety check boiler/meter on rented…
Gas safety check boiler/meter on rented property, booked first call, bang on time, quick, no mess, all good.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Professional and trustworthy
I used Smith and Byford services several times and repairs I needed were timely fixed.
Friendly and proffesional engineers.
Recommend.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Great service and friendly staff
Great service and friendly staff. Would recommend. Thank you.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Left my disabled cousin with no heating…
Left my disabled cousin with no heating no hot water and got told to use kettle water . Rude customer service advisor.
Ongoing still issue raised on the 17.3.26
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning Laina,
We’re sorry to hear you were unhappy with our service. We thank you for replying to our information request, but unfortunately we have been unable to find you on our system using the information provided.. If you could please send your full address and a recap of the issue to customercare@smithandbyford.com, we will be able to help address your concerns
Kind regards,
S&B
Very good
Very pleased with the engineer,who carried out a gas safety check. Arrived within time frame, polite and friendly and completed all checks,including smoke and carbon monoxide alarms. Thanks for keeping us safe!
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
Arrived quickly very polite clean and…
Arrived quickly very polite clean and tidy ☺️ . Apparently this is not enough feed back do you want a Enid Blyton story to go with it ...
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning Lisa,
Thank you for your 5* review, we appreciate you taking the time to leave it. Regarding the information request, this is just so we can confirm your address and the relevant appointment on our system, then we can pass your feedback on to the attending engineer and their line manager.
Thanks again,
S&B
I’ve never had anything but positive…
I’ve never had anything but positive experiences with smith & Byford. Especially the friendly engineers always have a smile and have a good chat. Good Old school service.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
I have been using Smith & Byford for a…
I have been using Smith & Byford for a number of years and have always been impressed with their service.
The staff are very helpful and friendly.
I would highly recommend them.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
NO NONSENSE GETS THE JOB DONE WELL PLUS
They were on time. Quick efficient thorough, clean and tidy and did extra jobs i didnt expect. Pleasant strapping lovely men ha!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Hi,
Thank you for your great review, we appreciate you taking the time to write this. If you get a chance, please could you email customercare@smithandbyford.com with your full address so we can locate which engineer attended and pass on this review to their line manager
Thanks again
Smith & Byford
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