I had a boiler service done, engineer was very polite and happy to answer any queries. Called back the next day as no heating or hot water, the engineer arrived and checked the system it was a simple... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Our engineer aron,is great.he knows ours boilers inside out.very helpful,always ready to help,explains exactly what the problems are .which is very helpful. Such a happy guy always smiles . When ring... Vis mer
Selskapet har svart
Very professional and polite. Explained the procedure and went out of his way to check gas fittings to my new cooker! Very knowledgeable and answered all my questions. 10 stars service
Selskapet har svart
If I could give this company NO STARS I WOULD, absolutely appalling company, if you need a heating engineer avoid this company like the plague! I contacted them on Sunday as I had no heating or hot wa... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Smith and Byford were established in 1966. We now directly employ 400+ members of staff, yet remain a family run business. We specialise in delivering Gas, Electrical and BMS services to over 15 Registered Providers in London and the South of England.
Kontaktopplysninger
4,1
Bra
814 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Reported the problem in the morning fixed 2hrs later
Reported the problem in the morning , appointment was made for a few days later. But then they rang me back an hour later and said they had an electrician free that afternoon. Within 2 hours he arrived, fixed the problem and left after replacing the socket and a bit of the wiring. Very pleasent guy, didnt moan about the heat once or that he had 8 flights of stairs to climb because the lifts were out of order
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this. You'll see we've privately requested further information, this is so we can identify the engineer who attended and commend them for going above and beyond.
Kind Regards,
Smith & Byford
Had a gas check done yesterday
Had a gas check done yesterday, man that came was very friendly and kept me up to date with what he was doing. No problems at all
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
The engineer who came to sort out the…
The engineer who came to sort out the boiler issue was very friendly and helpful and a pleasure to meet who explained everything very well and made sure it was all good so thanks for everything
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
The customer service was polite &…
The customer service was polite & helpful when l called them accidentally then they decided to organise a gas inspection. I found the link to confirm my appointment difficult to use but l was pleased when got another reminder to cancel. The engineer was professional & polite. The only reason they aren’t getting 5 stars is that most contractors aren’t mindful to remove or cover their shoes when they enter people house. At least let them ask before entering people’s home with dirty shoes.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this. We will pass your feedback onto our management team to discuss with our engineers.
Kind Regards,
Smith & Byford
Annual Gas Check
Very happy with the service from arranging a convenient time to suit me from the customer service team to the engineer who came to carry out the gas service 😀. Very friendly and professional.
22. juni 2026
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Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
We"ar Happy with your friendly…
We"ar Happy with your friendly professional support and service. Biggest Thank you. Best wishes to you and your Company!
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Excellent & considerate
Excellent considerate and very professional service agents
17. juni 2026
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Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Arrived on time the chap was friendly…
Arrived on time the chap was friendly and checked everything very happy with service.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Very pleased
Very pleased. Worked well and despite my clutter, he didn't complain. He changed batteries in thermostat for me too. Thank you.
15. juni 2026
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Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Arrived within the time limit
Arrived within the time limit, very polite and efficient.
9. juni 2026
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Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Thorough
Thorough, knew what they were doing and without disruption to my day.
The booking process was straightforward.
10. juni 2026
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Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Very nice lad did a good job
Very nice lad did a good job. Was happy with the service.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Great service from start to finish
Great service from start to finish. The booking system was easy to use, and the communication was excellent. I was running late getting back to meet the engineer, but I was able to speak to him through my Ring doorbell and he kindly waited for me. He was friendly, approachable, and very patient with my two excitable dogs. A real credit to the council service. Thank you.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
The gentleman who did the gas safety…
The gentleman who did the gas safety inspection was very helpful and left the area clean and tidy.
9. juni 2026
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Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Was very happy with services done to…
Was very happy with services done to the best standards and made sure everything was up and running.
8. juni 2026
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Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
The engineer was very polite and new…
The engineer was very polite and new his job well done as im very pleased
5. juni 2026
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Svar fra Smith & Byford
Good morning,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
He was a very polite and friendly young…
He was a very polite and friendly young man. In the 9yrs I have lived here no one has ever done such a thorough service. I told him about a problem with the boiler that I was concerned about (a very loud booming noise after using the hot water). That was the first thing he looked into. 10/10 for his work and demeanor.
2. juni 2026
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Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
Well done. …
The gentleman who came to do my gas check yesterday was polite, pleasant, courteous, helpful and extremely efficient. I was pleasantly impressed.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Smith & Byford
Good afternoon,
Thank you for your great review, we appreciate you taking the time to leave this.
Kind Regards,
Smith & Byford
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