Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
US customers: Ordered $140 of product, got hit with $81 in fees. Brokerage and storage fees from FedEx, plus the customs and duties (tariffs) fees. Got hit immediately via text and email, hard, ab... Vis mer
Selskapet har svart
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... Vis mer
Selskapet har svart
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Kontaktopplysninger
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3,4
Middels
584 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Delayed
I received but took too long and I have to send them messages many times! This was the only problem
Demorou demais a chegar e tive que ficar mandando inúmeras mensagens até finalmente chegar. O único problema
24. oktober 2023
Svar fra SkinLovers
Hello Silvana,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I never received my order
6. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra SkinLovers
Hello Claudia,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and the product has already arrived at the UAE so it should be delivered very soon.
Thanks,
Skinlovers
El producto me llego en la fecha…
El producto me llego en la fecha prevista y fue facil rastrear el producto desde la fecha de compra.
23. oktober 2023
Svar fra SkinLovers
Hola Rosa
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita muchas veces.
Muchas gracias.
I would give this company a zero if I…
I would give this company a zero if I could because I got zero product for the money I spent. Ordered some sunscreen in March 2023. Wrote them 3 emails asking for a refund or to resend the product. They told me it was out of their hands and could do nothing. I see I’m one of many who had had this experience. Not surprising. Scam company!
---------------
Since the seller has now replied for me to email them directly (as I have MANY times now), I am updating my review to show my e-mail correspondence, my dispute via Paypal and how their customer service simply directed me to their FAQ that says they're not responsible for shipments ...
Don't use this company. Good luck with your scams, Skinlovers people.
9. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra SkinLovers
Hello! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
EDIT: Hello Gretchen. We have just asked to send an email again since we were unable to check the name or order reference on your comment. We are sure we can find a solution. Please check your email. Thanks
Product as described
Product as described and I couldn't find it anywhere else except for on skinlovers. They ship to the US 👍🏻
10. oktober 2023
Svar fra SkinLovers
Hello Jessie!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again soon!
I never received my order
I never received my order, and you never answer my question. 👎
28. september 2023
Svar fra SkinLovers
Hi Ana,
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Never recieved my cream or refund.
Never recieved my cream or refund.
SCAM!
Update: on 16th October thwy wrote that package arrived.... Today is 30of Oct.... No packagee... SCAM!!! DO NOT BUY.
18. september 2023
Svar fra SkinLovers
Hello Dragan
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and your package has arrived at Dubai Sorting Centre on 16th october so it should be deliverd very soon.
Thanks,
Skinlovers
Ordered cream month ago..
Ordered cream month ago... Never received it, nobody ever answered on my emails, never got refund. AVOID!!!
12. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra SkinLovers
Hello Droniac!
We are unable to find any order or message in the name Droniac Petrovic.
Please contact us again by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I didn’t receive my order until today
15. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra SkinLovers
Hello Nancy,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, we have investigated your issue and your package has arrived at Dubai Sorting Centre on 14th october so it should be delivered very soon.
Thanks,
Skinlovers
Que sus productos son excelentes
compre mi primer producto para las manchas en mi cara y estoy super contenta con los resultados, no tengo un mes usándolos y ya veo en cambio con mis manchas. Gracias
21. september 2023
Svar fra SkinLovers
Hola Nelsi,
En primer lugar, gracias por tomarse la molestia de publicar un comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible.
Great products and speed of service
Great products and speed of service. Expensive though
15. september 2023
Svar fra SkinLovers
Hello Warren,
First of all thank you for taking the time to post a review.
Thank you so much for your order and your comment. We do our best to provide the best service possible. We hope you will buy with us again!
Svar fra SkinLovers
Olá Luísa!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muito em breve.
Muito obrigado.
Svar fra SkinLovers
Hello Chrystèle,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Compra muy satisfactoria
La compra fue muy sencilla de realizar. El producto llegó en tiempo y forma. Muy satisfactoria la experiencia.
7. september 2023
Svar fra SkinLovers
Hola Norma,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
DO NOT BUY
DO NOT BUY! It's an untrustworthy company. I ordered my products, and they never arrived. They told me to contact the shipping company, saying it wasn't their problem. The shipping company didn't respond either. I lost nearly 100 USD. DO NOT WASTE YOUR MONEY. They don't take responsibility for anything. It's a disgrace of a company.
3. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra SkinLovers
Hi Viviana,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
I didn’t received my package after one…
I didn’t received my package after one month. and this is the time that the company doesn’t proceed with a refund
4. september 2023
Svar fra SkinLovers
Hello!
Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
Recomendo a SkinLovers
Preços competitivos, atendimento eficiente, embalagem cuidada e rapidez no envio. recomendo
8. september 2023
Svar fra SkinLovers
Olá Carla!
Antes de mais, agradecemos o seu comentário.
Muito obrigado pela sua encomenda e pelas suas palavras tão simpáticas. Fazemos o nosso melhor para prestar o melhor serviço possível. Esperamos que volte a comprar connosco muito em breve.
You missed to add my address AMD…
You missed to add my address AMD contact details that I provided you. This caused missing shipment and investigation from my side until I find it. When it was about to be shipped back. Over all thank you for my request, amazing product!
22. august 2023
Svar fra SkinLovers
Hello Mikhail,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Good products
Good price, happy to find ISDIN products that cannot buy here in Australia.
1. september 2023
Svar fra SkinLovers
Hello Angela,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Great cost and fast shipping to Australia
Product was the cheapest price I could find, and the shipping was faster than expected. Very happy with service. Would use again and recommend to friends.
16. august 2023
Svar fra SkinLovers
Hello Anna,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.