I had a large order delivered to a place that had not been authorised as safe and unfortunately was unable to allocate the order. This was entirely down to courier error but after contacting Ethan via... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I made an order and wanted to make a return. I am a new mother with a small baby and have very little time. I contacted their customer service as I was unable to access my account and could not... Vis mer
Selskapet har svart
I received a gift that I needed to exchange for a different size. The order was past the return date but Ffion was extremely understanding that it was a gift that I just received and extended my ret... Vis mer
Selskapet har svart
I had a little bit of an issue trying to sign up for student discount. I emailed support and got a very quick and helpful response from Rebecca and all was sorted within minutes!
Informasjon om virksomheten
Skrevet av virksomheten
Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price. Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.
Kontaktopplysninger
3,9
Bra
5k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Give me more
30. mars 2026
Svar fra Sisters & Seekers
Hey!
Thank you for the 5* review. - We cannot wait to see what you order next!
Best wishes,
The Sisters & Seekers Team
Quick response to my discount query
Quick response to my discount query. This was resolved very quickly by the team.
28. mars 2026
Svar fra Sisters & Seekers
Hello Kerry,
Thank you for the review, we appreciate this!
We are pleased our Community Care Team resolved your query so quickly.
Your support is very much appreciated!
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hello!
Thank you for taking the time to leave us with a review!
We are so pleased your order arrived so quickly, we will be sure to pass the review over to our Warehouse Team.
We hope to see you again at checkout soon!
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hi Grainne,
Thank you for your 5* review, we are so pleased to receive this rating from you!
As a brand we pride ourselves on the quality of our pieces, so we are thrilled this has been reflected within your order.
Please keep your eyes peeled for what's to come in the remainder of SS26!
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hey Lynne!
Thank you so much for your review.
We are thrilled to hear your order arrived so quickly, we will be sure to pass the review over to our Warehouse Team.
We hope to see you again at checkout soon!
Best wishes,
The Sisters & Seekers Team
Amazing service
Amazing service. My bag came damaged and I was sent a replacement straight away.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hey Manni,
Thank you for your review, we really appreciate this!
We are sorry to hear you had an issue with one of your pieces, however it does make our day to hear our Community Care Team had this resolved so quickly.
We appreciate your support!
Best wishes,
The Sisters & Seekers Team
Millie’s customer service was excellent…
Millie’s customer service was excellent when I had a query about my jacket, she was fast ant replying and got a small issue solved with no issues. Would highly recommend this brand!
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hi,
We appreciate your 5-star review!
We're happy to hear that Millie's customer service was helpful and your issue was resolved quickly.
Thank you for recommending our brand; your support really means a lot to us!
Best wishes,
The Sisters & Seekers Team
Customer service 10/10
I am a huge fan of sisters and seekers, the quality of there clothes is unreal… sadly my parcel got lost by Royal Mail :( but messaging through instagram the lovely Ffion helped me out and I had a replacement with me within 2 days ❤️❤️
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hey Lucy,
We're so happy to hear you love your new Seekers pieces!
We're sorry your parcel was lost, but we're glad Ffion could quickly resolve the issue and get a replacement to you.
We hope to see you again at checkout very soon!
Best wishes,
The Sisters & Seekers Team
My Daughter inlaw loved her fleece
My Daughter inlaw loved her fleece, it served her well climbing the Cumbrian hills.
25. mars 2026
Svar fra Sisters & Seekers
Hey Tracy,
We're so happy to hear that the fleece was perfect for your daughter-in-law!
Thank you for sharing feedback with us; we truly appreciate it.
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hey Daniel,
We're happy to hear that the product met your expectations, and we appreciate your positive feedback.
Thank you for sharing your experience with us!
Best wishes,
The Sisters & Seekers Team
Unfortunately my sweatshirt (a knit)…
Unfortunately my sweatshirt (a knit) bobbled after wearing once however customer service helped. I’ll use for slouching around as warm and comfy.
And it does look nice just shame about bobbling..
26. mars 2026
Svar fra Sisters & Seekers
Hey Fiona,
Thank you for taking the time to leave us a review!
We're sorry to hear that your item started to bobble but we're glad a member of the team was able to resolve your query.
Feel free to reach back out if we can help with anything else.
Best wishes,
The Sisters & Seekers Team
Great service
Great service, bought a jumper and was too big so they accepted a refund straight away and actually let me swap it rather than having to wait for a refund and purchase a new order. Came super quick and was great quality
26. mars 2026
Svar fra Sisters & Seekers
Hey Troy,
Thank you for leaving us with a 5* review, this means so much to us!
We're so happy to hear you've had a positive experience shopping with us and with returning your order for an exchange.
We always strive to provide the best service so we're glad this is reflected in your order.
Best wishes,
The Sisters & Seekers Team
I was a first time buyer and was…
I was a first time buyer and was impressed with the clothing range on the website. I placed my order which was delivered within 2 days and I was not disappointed. The quality was great and the sizing was spot on
23. mars 2026
Svar fra Sisters & Seekers
Hey Quinn,
Thank you for taking to the time to share your feedback. We're so glad to hear such positive comments and we're so grateful for your support.
We're thrilled to know you love the quality of the items in your recent order and make sure to tag us if you share how you styled your Seekers pieces!
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hey Louise,
Thank you for taking the time to leave us with a review, we really appreciate this!
It makes our day to hear you had such a positive experience whilst shopping with us.
We hope to see you again at checkout soon!
Best wishes,
The Sisters & Seekers Team
Excellent customer service!
I experienced a few bumps in the road when ordering with Sisters and Seekers, but I cannot fault their customer service.
My original shipment never arrived, but Ethan from the customer service team responded immediately, and we received a fresh package only a day or two later- no hassle at all.
The returns process was a bit confusing, something went wrong and I hadn’t got my refund. However, Rosie, also from the customer service team, was super helpful and reassuring! She explained what to do next time and gave me a full refund out of goodwill.
My sister is incredibly happy with what she ordered and says the loungewear set is of great quality.
Overall, I would definitely recommend them!
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hey Lottie,
Thank you for your review, we really appreciate this!
We are pleased to hear both Ethan and Rosie were able to help you with your queries,. - As a brand, we can appreciate how important good customer service is, and therefore we are pleased this has been reflected.
We hope to see you again at checkout very soon!
Best wishes,
The Sisters & Seekers Team
The pink trench coat $90
The pink trench coat $90, was enormous,& I’d carefully done my measurements , when I attempted a return, they wanted to use DHL and charge me $75. The postage to me was $12, which I paid.They offered me a $25 credit, do not buy from these shiny people , am now taking it up with PayPal,& Amex
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hello Annie,
Thank you for taking the time to share your experience.
We can only apologise for any disappointment caused by our returns costs, these are set out by the courier themselves and we are working with them to have these reduced.
If you query remains unresolved, please get back in touch with our Community Care Team.
We hope to turn your experience back around!
Best wishes,
The Sisters & Seekers Team
Love!
I love my new knit. It's so thick and soft - not scratchy at all. Can't wait to wear it!
The AUD cost was so reasonable, and shipping took about 2weeks which I was happy to wait. Love xx
24. mars 2026
Svar fra Sisters & Seekers
Hi Kristen,
Thank you for taking the time to leave us a review, we're so pleased to receive this rating from you.
It makes our day to hear that you're loving your Tippy Jumper and you're happy with the quality!
We hope to have you shop with us again soon.
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hi Kinga,
We're happy to hear that you love our brand and your recent seekers pieces.
Thank you for your positive feedback; it means a lot to us.
Best wishes,
The Sisters & Seekers Team
Always so so helpful if I need to reach…
Always so so helpful if I need to reach out! Amazing service
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hi Emily,
Thank you for taking the time to leave us a review, we're so pleased to receive this rating from you.
It's great to hear that our Community Care Team have been able to assist you, it's always our aim to provide the best service!
We hope to see you at checkout again soon.
Best wishes,
The Sisters & Seekers Team
They were great
They were great, very reliable.
The courier messed up the delivery and after emailing with the lovely workers at sisters and seekers they were able to fix the issue for me.
I would definitely shop with them again
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hi,
Thank you for taking the time to leave us a review.
We're sorry to hear that there was an issue with your delivery however, we're glad to hear that the team were able to assist you.
Feel free to reach back out if we can help with anything else!
Best wishes,
The Sisters & Seekers Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.