I'm so obsessed with the Aqua colour! As a fair skinned blonde I was a little nervous to buy the set but it's now my go to! The colour is so gorgeous and doesn't wash me out. The material is good qual... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered a cardigan but received a hoodie by mistake. I contacted Sisters & Seekers online and received a friendly email from Rosie within two days, apologising for the mix up and letting me know t... Vis mer
Selskapet har svart
Purchased a travel bag for daughter at Christmas, used three times zip constantly split apart without any force. Contacted customer service via email due to no telephone communication available.... Vis mer
Selskapet har svart
Poor customer service. XL cardigan measured at UK size 34/36. Requested refund and refused. No refunds permitted on outlet and this was on sale buy still refused. Do not buy from this company if you a... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price. Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.
Kontaktopplysninger
4,0
Bra
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Bad quality
I purchased a bag (the striped one ) from this shop and only used it occasionally because its striped design only matched certain outfits. As a result, the bag had very little wear and tear.
After around three months and only a few uses, the zip stopped working properly and one of the corners of the bag came apart because the stitching had come undone on one side of he pocket . Given how lightly the bag had been used, I was very disappointed with the quality.
I contacted the shop to explain the issue and ask for help, but they were dismissive and told me that because several months had passed since the purchase, there was nothing they could do. They did not offer any meaningful assistance or attempt to resolve the problem, despite the fact that the bag had clearly developed faults after very limited use.
17. september 2025
Svar fra Sisters & Seekers
Hey,
Thank you for taking the time to share your feedback.
First of all, we apologise for any fault with your Wilkie bag, and we can appreciate your disappointment caused by this.
From looking into this further, we can see a member of our Community Care Team immediately offered you a 25% partial refund to help cover the cost of repairing the zipper as well as a discount code for a future purchase, which we can see you were happy to accept.
After the partial refund was processed we can see you were unhappy with this outcome and requested additional compensation, which we granted and the partial refund was increased to 35%.
Once again, we apologise for any disappointment caused by the faulty zipper, however we can see this was resolved in February.
Best wishes,
The Sisters and Seekers Team
Svar fra Sisters & Seekers
Hi Emily,
Thank you for the 5* review! - We really appreciate this.
We're thrilled to hear our Warehouse Team were able to process your order quickly, and we pleased you love the quality of your new pieces.
We cannot wait to see what you order next!
Best wishes,
The Sisters and Seekers Team
The shipping takes to long and when i…
The shipping takes to long and when i recieved my hoodie it has a mark and pull in it. I was going to send it back but it was going to cost $76 AUD to send back. so not worth it. I would not recommend purchasing when you live in Australia.
20. mai 2026
Svar fra Sisters & Seekers
Hi Michaela,
Thank you for your review, we appreciate your feedback.
We can only apologise for your order arriving with a mark, especially after the delay with your order being held in customs!
From looking into this further, we cannot see where you have been in touch, so please reach out via the contact form on our website, and a member of our Community Care Team will have this resolved for you.
Best wishes,
The Sisters and Seekers Team
The shirt was too big
The shirt was too big. I had ordered it for my daughter’s birthday early to make sure she got it in time. We are not able to return it because it was past the days to be able to. Very disappointing.
20. mai 2026
Svar fra Sisters & Seekers
Hi Jennifer,
Thank you for taking the time to share your experience, we can only apologise if this was not positive on this occasion.
From looking into this further, we can see you purchased the Minnie Halter Top in Black, which is part of our outlet section. - As advised within our Returns Policy and on the product page, you are unable to return any outlet items.
We apologise if this information was missed and for any disappointment that may be caused by this.
We hope that next time you shop with us, you have a much more positive experience!
Best wishes,
The Sisters and Seekers Team
Quality of my garments
Quality of my garments, was abit rubbish. The cardigan I ordered bobbles very easily. The t shirt I ordered is very small fitting too.
20. mai 2026
Svar fra Sisters & Seekers
Hi Charlotte,
We are sorry to hear you are unhappy with the quality of your Seekers pieces. - Please get in touch with our Community Care Team via the contact form on our website as we would love to have this reviewed further for you!
Best wishes,
The Sisters and Seekers Team
Svar fra Sisters & Seekers
Hey Diane,
We really appreciate your five star review and we hope to see you again at checkout soon!
Best wishes,
The Sisters and Seekers Team
Really poorly made
Really poorly made. Zip came off after one use and only had a few items in the bag that were not near the zip so don’t understand how it broke so quickly.
25. april 2026
Svar fra Sisters & Seekers
Hey Emma,
We appreciate you taking the time to leave your review and we are sorry for your disappointment with your bag.
At Sisters and seekers, we take pride in the quality of our pieces so we are saddened to hear this. - Please feel free to get in touch with our Community Care Team via our contact form so we can have this resolved for you.
We hope to have your experienced turned back around!
Best wishes,
The Sisters and Seekers Team
10/10 recommend :)
I ordered two jackets and they shipped to Canada a lot quicker than I thought which was amazing!!! I get so many compliments on them and will definitely be ordering again :)
18. mai 2026
Svar fra Sisters & Seekers
Hello,
Thank you for your review!
It makes our day to hear your order so quickly and you love your new Seekers pieces.
We cannot wait to see what you order next!
Best wishes,
The Sisters and Seekers Team
Lost?
Hi - I am very excited to get my order, however, it has been a little while (which is fine) and I was trying to track the package. The tracking website is saying it there was an attempted delivery and is now at a post office. It doesn’t say which post office and no note was left, or email or anything. I called UPS and they said it would be delivered at some point - but she wouldn’t tell me where it was or what I should do. I am a little concerned now and am not sure what to do about it :(
15. mai 2026
Svar fra Sisters & Seekers
Hi Caitlin,
Thank you for taking the time to leave a review. We are sorry to hear that you have experienced a delay with the delivery of your parcel and we apologise for any disappointment caused by this.
Unfortunately, we are unable to see that you have been in touch with our Community Care Team for support with this. After reviewing this further, we can see that your parcel is now on its way back to our warehouse as this was not collected within the required timeframe.
We apologise for the inconvenience caused by this and if you require any further information please get in touch via the contact form on our website.
Thank you.
Best wishes,
The Sisters and Seekers Team
Aside from a aesthetically beautiful…
Aside from a aesthetically beautiful website, the communication after you’ve placed an order, through to delivery is great and the quality of clothing is excellent.
15. mai 2026
Svar fra Sisters & Seekers
Hi Fran,
We really appreciate your kind words about our brand!
At Sisters and Seekers, we pride ourselves on the quality of our pieces, and we thrilled this has been reflected in your latest order.
Please keep your eyes peeled for what's to come in the remainder of SS26!
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hello,
Thank you for your review, it is much appreciated!
We're thrilled you are pleased with the quality of your new Seekers pieces, and we're glad this was delivered so quickly.
We cannot wait to see what you order next!
Best wishes,
The Sisters & Seekers Team
Aanrader!!!
Goede kwaliteit kleding, echt lekker dikke joggingspakken!
Daarnaast een fijne klantenservice. Als er een probleem is denken ze altijd goed mee om het op te lossen :)
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hi Evi,
Thank you for your 5* review, we really appreciate this!
It makes our day to hear you love the quality of our Seekers pieces, and you had such a positive experience with our Community Care Team.
Thank you so much for your support!
Best wishes,
The Sisters & Seekers Team
Order was missing took ages for a…
Order was missing took ages for a refund or even a reply
15. mai 2026
Svar fra Sisters & Seekers
Hello Alison,
Thank you for your review, we appreciate your feedback.
From looking into this further, we can see our Team were in touch with you right away to assist with your disputed delivery enquiry, and advised an investigation can take up to 7 working days to be completed with the courier.
Within this timeframe, you opened a chargeback with your bank and you were then informed we would be unable to provide a resolution until the chargeback was closed.
If the issue remains unresolved, please get back in touch with our Community Care Team.
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hey Polly!
We're so happy you loved the product! Your positive feedback means a lot to us.
Best wishes,
The Sisters and Seekers Team
The package came really fast
The package came really fast, super happy with the quality of both the knit and the tee shirt. Bot soft and comfortable. Really happy with the fit of the garments nice oversized look.
14. mai 2026
Svar fra Sisters & Seekers
Hey Chloe!
We are so happy to hear you love the quality and fit of your new knit and tee!
We appreciate you taking the time to leave your review!
Best wishes,
The Sisters and Seekers Team
Svar fra Sisters & Seekers
Hey Debra,
Thank you for your kind words!
We're so pleased that your order arrived with you quicky and you're impressed with the quality of your new Seekers pieces, this is really great to hear.
Thank you for your continued loyalty and support - it doesn't go unnoticed!
Best wishes,
The Sisters and Seekers Team
Amazing customer service
I had an amazint experience with the Sisters and Seekers customer service through instagram. I spoke to a girl named Lola, who was so patient and incredibly helpful when i was very confused. She patiently explained exactly what i needed to do and even we it continued to not work she kept helping me through it. I absolutely love Sisters and Seekers and will be purchasing again xx
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hey Olivia,
Thank you for taking the time to leave such a lovely review!
It really does make our day to hear that you had such a positive experience with our Community Care Team. We are over the moon to hear that Lola was able to assist you with ease and patience, this is really important to us.
Thank you again for taking the time to share your experience, and we can't wait to see what you pick up next!
Best wishes,
The Sisters and Seekers Team
Student discount
I had a problem with getting a student discount connected to my account, I emailed the support team and spoke to Lola. She replied very quickly and was very helpful and got it sorted!
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hey Abi,
Thank you so much for the 5* review, we really appreciate this!
We're thrilled to hear that Lola was helpful and able to resolve this quickly. Thank you for your kind words.
We can't wait to see what you pick up!
Best wishes,
The Sisters and Seekers Team
great customer service
great customer service, millie was really helpful and responsive! got my issue sorted straight away
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hey Olivia,
Thank you for your kind words!
We’re delighted to hear that you had a positive experience with us and that Millie provided such a quality service.
Thank you for the support! We can't wait to see what you purchase next.
Best wishes,
The Sisters & Seekers Team
Such fantastic high quality items
Such fantastic high quality items. I had an issue with my package taking longer then the expected 10 days (no fault of Sister and Seekers) but there customer service team were quick in there reply to my inquiry!
Fantastic team behind the scenes!
10. mai 2026
Svar fra Sisters & Seekers
Hey Jewell,
Thank you for taking the time to leave such a lovely 5* review!
We're sorry to hear that there were delays with your shipment, but we're delighted that our Community Care Team provided you with an efficient and quality service.
We are glad we could resolve your delivery issue quickly and hope you love your new Seekers pieces, we can't wait to see what you pick up next!
Thank you for your kind words!
Best wishes,
The Sisters & Seekers Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.