Singularity GmbH Anmeldelser 93

Grate service from these guys. I highly recommend them for stress-free tax filing

Con artists- pay for their service through Amazon for Germany VAT - asked to register and they advised that a few of 300EUR is payable and also for the return if they miss the filing date (I already pay for this through Amazon). Subsequently refused to pay and 1 month later received an email from Amazon that Germany had closed my VAT number due to the lack of activity. I have now since received another email from them essentially attempting to scare me (they have received a letter from the German tax authority confirming that my annual tax returns are due) asking for a further 300EUR to file these even though they have been filed monthly through the paid service on Amazon- when repeatedly asking them why should I pay when my Amazon subscription covers this they dodged the question multiple times and then advised that this is for an expedited service - these guys are nothing but con artists and shame on Amazon for allowing an introduction to such a company!

They told me that in order to complete and close my German VAT# I had to pay for a certain amount of fillings, which I did. 2 years after, I found myself that they "missed" one vat return (which they never quoted to begin with) and expect me to fill it or pay for it as extra, even when I asked for EVERYTHING needed to shut down my VAT#. Very unprofessional.

Same issue as the most reviewers, unfortunately
Tried to use them for VAT registration in Germany and UK. Got charged, but no service provided. Calls are not being returned (please leave a message, we will call you back, aha). Rare emails are senseless and not addressing the issue.

I am waiting for 2 weeks that they check my documents this company is a fraud, horrible service for amazon seller. It should take 2 days to check my documents for vat registration.

After experiencing some initial challenges with VAT filings, I am pleased to share that Singularity has demonstrated remarkable professionalism and commitment to resolving customer issues.

Prompt Resolution: When faced with a penalty due to delayed VAT filing, Singularity took full responsibility for the communication mishap and promptly addressed the issue. Their swift action in refunding the penalty not only rectified the financial aspect but also restored my trust in their services.

Customer-Centric Approach: Fiona Powley, in particular, deserves special mention for her dedication and hands-on approach. She personally ensured that the refund process was smooth and kept me informed every step of the way. This level of personalized attention is rare and highly commendable.

Restored Confidence: Singularity's willingness to own up to and rectify their mistake has significantly improved my perception of their services. It's clear that they value their clients and are committed to maintaining a positive working relationship.

Recommendation: Based on my recent experience, I would recommend Singularity to anyone seeking reliable and responsive tax services. They have proven that they can rise to the occasion and effectively manage any challenges that arise.

Worst company ever! Don't even consider this company if you want timely responses to your inquiries or solution to your existing issues.

"New updated info on 23rd July 2023.
I found new 13 positive reviews, all 5 stars just between 20-23 July! Shame on Trustpilot site, how could we trust this site anymore!!
My old review on 10th January was:
"So bad service, they're so cool before getting your money, after you're charged, then prepare for long waiting before you're able to speak to someone, no call, email response, no service, just a waste of money and time, just avoid the headache! Don't be fool like me, their offer was attractive, then they just disappear, they showed first that they're based in Germany, then you will be referred to Pakistan, Turkey and UAE!"

On 13th July 23, I received an email from F.P. asking how they could resolve my issue with them! It's quite surprising that it took them 9 months to address my concerns after leaving such poor service and only after noticing my review! Furthermore, their comment on my review stating that I was "reluctant to let us assist" is puzzling. I made it very clear that my review was genuine, and there is nothing to resolve now after leaving them and having a new agent, and that it was extremely difficult to get in touch with them or receive a response. There was no way to complain to a manager or escalate the issue.

I'M NOT SURE IF POSITIVE REVIEWS ARE AUTHENTIC; JUST AVOID THE HEADACHE AND SAVE YOUR MONEY!

Singularity has filed an incorrect annual declaration for my 2020 return and I got a notice from the German Tax Authorities. I wrote them an email to correct this situation and they replied with an automated answer that they will get back to me within 2 working days.
A month and a half has gone by and Singularity still hasn't answered, even though I contacted them several times. Furthermore, the deadline set by the Tax Authorities has passed 2 weeks ago and they just refuse to answer me.

Singularity was assigned to me as a tax agent in Germany by Amazon, as I have contracted VAT Services on Amazon to handle my VAT affairs in Germany.

Use Singularity or VAT Services on Amazon at your own risk. 100% they will mess up your returns and you'll end up paying more for proper accountants to repair their mistakes

Useless and unprofessional company. Find someone else to file your tax for you.

Alert! This company (Singulaity Gmbh) charges you for the service their perform, and then a year later they send you another invoice with made-up fees they call "Overage" with no justification and expect you to pay for it. Stay away, there are better companies out there.