We had a lovely holiday on the Lake Garda, Venice and Verona tour. Our drivers Marco and Harley were amazing, very helpful and friendly throughout the whole tour. The itinerary was well planned and e... Vis mer
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Just returned from a three day London Abba Voyage tour with Shearings - absolutely fabulous! Thank you to Gavin (our driver) who went above & beyond to make sure we had a fantastic time. Thank you al... Vis mer
Loved the location, the hotel,the trips were fine, very dissapointed that the Dolomites trip was discontinued due to a light shower which deemed the coach unable to drive up the lowest part of... Vis mer
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I was really looking forward to a holiday I'd booked to Jersey next year. I had an E Mail informing me it was cancelled ,because of ferry problems. I was told to ring Shearings , A lovely chap came... Vis mer
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Informasjon om virksomheten
Om Shearings Holidays
Skrevet av virksomheten
Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.
We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.
If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.
And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.
Shearings
Skrevet av virksomheten
- Blink and you'll miss it!
- Sit back and relax knowing you'll have nothing more to pay until a few weeks before you travel with this limited-time offer.
Kontaktopplysninger
Sunway House, Canklow Meadows, S60 2XR, Rotherham, Storbritannia
- 01709 249686
- customer.services@shearings.com
- www.shearings.com
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Easy to follow the booking
Easy to follow the booking. All emails received and detailed with travel and information.
4. oktober 2026
Svar fra Shearings Holidays
Dear Mandy,
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
The lady I book with very helpful and…
The lady I book with very helpful and was great at explaining everything she may sure I understood holiday and the insurance the was very polite
4. oktober 2026
Svar fra Shearings Holidays
Dear Anne,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
Lady was very helpful and friendly
Lady was very helpful and friendly, made booking experience easy.
4. oktober 2026
Svar fra Shearings Holidays
Dear Brenda,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
It took 3 attempts to book
It took 3 attempts to book. It. time it threw me out. Tried that date again and it had disappeared. 2 nd time a message appeared saying timed out. 3 rd time that date upped cost by nearly £200.
I then nearly gave up but found a date with the original cost and managed to book.
Really difficult compared with other booking sites.
4. oktober 2026
Svar fra Shearings Holidays
Thank you for your feedback. We're sorry to hear that you experienced difficulties when booking your holiday online.
We appreciate how frustrating it must have been to have the booking process fail on more than one occasion, particularly when the departure date you were trying to book then appeared to be unavailable and later increased in price. We understand why this left you feeling disappointed and made the booking process more stressful than it should have been.
Your comments regarding the website's performance and ease of use have been shared with the relevant team for review. We're always looking for ways to improve the booking experience, and feedback such as yours is invaluable in helping us identify where improvements are needed.
Thank you for persevering and completing your booking, and we hope you enjoy your holiday with us.
Shearings Customer Service (MB)
Booked a holiday on the website
Booked a holiday on the website. Was easy to use, clear information.
3. oktober 2026
Svar fra Shearings Holidays
Dear Gary,
We're delighted to hear that you found the online booking process easy. We appreciate you taking the time to share your experience and look forward to welcoming you on your holiday.
Warm regards,
Customer Relations SB
Svar fra Shearings Holidays
Dear Elaine,
Thank you for sharing your feedback about our staff,
I am happy to hear you have found our staff member very informative, I have taken your feedback onboard and I will make sure the relevant team is aware of this feedback.
If you do need anything before you travel please do not hesitate to get in touch with us.
Kind Regards,
Shearings Customer Relations (TW)
It took a while to navigate the web…
It took a while to navigate the web page to book the holiday I chose . It was straight forward and easy until I got to paying the deposit where I had difficulty, after several tries I managed to play .
2. oktober 2026
Svar fra Shearings Holidays
Dear Nazir
Thank you for your four star review.
I'm sorry to hear that you was struggling to navigating our website. I want to assure you, feedback is taken seriously and used constructively to make improvements to our website and the experience.
I am happy to hear you have managed to pay your deposit, if you do need anything else please do not hesitate to get in touch with us and we will be more than happy to help.
Kind regards
Leger Customer Relations (TW)
This review just covers the booking…
This review just covers the booking process. I needed to change a booking for health & other reasons. The Shearings rep. could not have been more helpful & helped to make the process seamless.
This is all before the holiday has even started!!!!
I've had excellent experiences with Shearings holidays since 2005.
HIGHLY RECOMMENDED!!!
3. oktober 2026
Svar fra Shearings Holidays
Dear Mr Goodyear
Thank you for your five star review.
I am happy to hear you found our agent helpful and making the booking process seamless, your feedback is gratefully appreciated.
If you need any further assistance before you travel we will be more than happy to help.
Kind regards
Leger Customer Relations (TW)
Booked a abba voyage experience the…
Booked a abba voyage experience the young guy who took the booking was very polite very helpful and explained everything in detail exalant service
3. oktober 2026
Svar fra Shearings Holidays
Dear Paul
Thank you for your positive feedback about to your recent booking with us to the ABBA Voyage.
I am happy to hear you also found our booking agent helpful and and polite of your booking process, your feedback is gratefully appreciated. I am also happy to hear he had provided yourself excellent service.
If you need any further assistance before you travel we will be more than happy to help.
Kind regards
Shearings Customer Relations (TW)
Poor planning and organisation
Starting with the positives:
The original communication and holiday information was excellent, as was the pickup and transfers from our local bus station, 2nd transfer and then to our final coach. The drivers, Steve, and later Aaron, were friendly and helpful.
The hotel, although almost 200 years old (Shap Wells Hotel), was inviting, with friendly staff and warm, comfortable rooms and beds. The food was of an acceptable standard, with nothing to complain about, and plenty of it. Although our allotted breakfast time for each morning of 07:30 was a bit too early for many of the older and infirm customers. But 18:00 for dinner was suitable for most people.
The trips to the various locations were excellent, although the day trip to Keswick and Grasmere could have been swapped around, with more time in Keswick than in Grasmere. At Windermere, Steve had collected the ferry tickets for us before we boarded.
Now the negatives:
On our travel to the hotel, our driver informed us that we would not be able to arrive at the hotel until after 15:30, but he didn't have any information of where we were supposed to spend a few hours. So, after asking his passengers for ideas, he finally decided that we'd go to Kendal (no planning in place by Shearings). Then, everyone, including the elderly and infirm, has to walk several hundred yards to return to the coach because of nowhere for the coach to park to collect us all.
One day when we returned to the coach the battery was flat - nobody at Shearings had informed Steve of a master switch he needed to switch off. Fortunately, a lady bus driver nearby had a battery pack that was able to jump start the coach. More bad planning by Shearings.
On our return home, our replacement driver, Aaron, was told he'd need to be at Scotch Corner Services by 12:00 to meet the coach for eight of our passengers for onward travel. When Aaron phoned Shearings to inform them our coach had arrived someone else told him the coach wouldn't be there until 15:00. After some discussions between driver and company, it was decided to send taxis for them so the rest of the passengers could continue to the transfer point near Leeds. We were waiting around at Scotch Corner for almost 2 hours. Once we were at the next transfer point at the services near Leeds, we waited for about 4 hours before we could board our coach. That was only after I noticed our coach wasn't where it was supposed to be, but about 100 yards away on the other side of the parking area. It was only when I found and asked Aaron what was happening, did he tell me that we were boarding coaches at the new location - nobody had informed anyone about that, so many passengers were waiting where we'd been dropped off. More useless planning and organisation by Shearings.
Passengers were told they couldn't board the bus until all the bags had been stowed, which was ridiculous, because all it needed was for the driver to tick off names as he loaded the bags. There were many people who struggled to stand for long periods and found it difficult to walk the distance back to the rest area. If the weather had been wet then everyone would have been standing around in the rain. Not what I would call good customer services. Another minus point for Shearings. Most people on our coach were of the same mind as me and many of them intended to provide a very negative review too.
Once we boarded our coach for the final leg of our journey, our driver informed us that instead of the first drop off being Scunthorpe, he had to do some other calls to Castleford and Pontefract, which delayed us getting home as early as we'd hoped. The journey from Shap Wells Hotel to Scunthorpe took NINE hours, six of which were spent 'hanging around' service stations. The whole experience was the worst planning and organisation I've ever experienced in over 50 years of travelling around the UK, Europe and the world. Considering Shearings has been in business for over 100 years, they don't seem to have understood what planning, organisation and customer service is about. That lack of the above spoilt what could have been a very memorable holiday.
If a tour company can't get the basics right, then it's time to close down and let companies who can do the job right get on with it.
I will not be travelling with Shearings again, nor will I recommend them to anyone. One word: DISAPPOINTED
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shearings Holidays
Thank you for taking the time to share such detailed feedback. We're really pleased to hear that you enjoyed the holiday itself, particularly the excursions, the hotel, and the service provided by Steve and Aaron. It's lovely to know that the accommodation was comfortable, the staff were welcoming, and that the visits throughout the Lake District helped make the trip enjoyable.
That said, we're very sorry to hear about the frustrations you experienced with the travel arrangements. We completely understand how disappointing it must have been to spend so much time waiting at service stations, dealing with confusion over transfers, and receiving limited communication about what was happening. We can appreciate how tiring and frustrating this would have been, especially for customers with mobility concerns.
We're also sorry to hear about the issues surrounding the stop in Kendal, the coach battery problem, and the delays on the return journey. While we're pleased that our drivers did their best to manage the situations, it's clear that the organisation and communication fell short of the standard you were entitled to expect from us.
Thank you for highlighting both the positives and the areas where we need to improve. Your comments have been shared with the relevant teams for review. Whilst we're glad you enjoyed the holiday destinations and hotel, we're genuinely sorry that the travel arrangements overshadowed what should have been a memorable break.
Shearings Customer Service (MB)
Easy to book
Paul, who took my booking was very helpful and sorted things for me quite quickly. Thank you Paul
26. september 2026
Svar fra Shearings Holidays
Dear Melody,
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Good experience on line
The website is very easy to navigate and made booking easy too .
26. september 2026
Svar fra Shearings Holidays
Dear Margaret,
We're delighted to hear that you found the online booking process easy. We appreciate you taking the time to share your experience and look forward to welcoming you on your holiday.
Warm regards,
Customer Relations SB
Svar fra Shearings Holidays
Dear Geoffrey,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
John could not have been more helpful…
John could not have been more helpful sorted me out no problem. Thanks John and sherrings
3. oktober 2026
Svar fra Shearings Holidays
Dear Jane,
Thank you for your lovely feedback. We’re delighted to hear that our agent made you feel well taken care of.
Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass your kind comments on to the team.
Warm regards,
Customer Relations (SB)
Svar fra Shearings Holidays
Dear Karen,
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Svar fra Shearings Holidays
Dear Anthony,
We're delighted to hear that you found the online booking process easy. We appreciate you taking the time to share your experience and look forward to welcoming you on your holiday.
Warm regards,
Customer Relations SB
Booking trip
John was most helpful when I called from Australia regarding a 4 day trip to Bruges that I was interested in booking for 4 people, 2 whom live in the UK. He explained everything very patiently and clearly, his service was excellent. Let’s hope the trip can receive the same reviews next year.
Thanks John.
24. september 2026
Svar fra Shearings Holidays
Dear Clare,
Thank you for your lovely feedback,
We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Very easy to to book online.
Very easy to to book online.
Find holiday and book no hassle.
25. september 2026
Svar fra Shearings Holidays
Dear Susan,
We're delighted to hear that you found the online booking process easy. We appreciate you taking the time to share your experience and look forward to welcoming you on your holiday.
Warm regards,
Customer Relations SB
Good holiday very poor hotel rooms.
Just returned from a Shearings holiday to Valkenburg Aachen & Maastrich October 2026, firstly the drivers Steve and Paul were excellent 10/10, the holiday itself is very good and places visited were great, the biggest let down was the budget rooms in the hotel in Valkenburg, really Shearings you should be ashamed,beds were two mattresses placed upon each other, room was tiny, shower pathetic and for the money paid hotel rooms were a let down, the food and service were ok but please Shearings if you are going to put guests in budget rooms at least make them of a decent standard, and as a member of staff was heard saying after a complaint,you are in our budget rooms so what do you expect, overall a good holiday spoilt by the hotel budget rooms.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shearings Holidays
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the holiday overall and that Steve and Paul provided such excellent service throughout the trip. We'll be sure to pass your kind comments on to them.
We're sorry, however, that the hotel accommodation did not meet your expectations. We appreciate how disappointing it must have been to find the room fell short in terms of comfort, space and facilities, particularly when you were looking forward to a relaxing stay. We're also concerned to hear about the response you received when raising your concerns with the hotel.
Your feedback regarding the accommodation has been shared with the relevant team for review, as we want all our customers to feel they receive good value and a comfortable experience when travelling with us.
Thank you again for your comments. While we're pleased you enjoyed the destinations and overall holiday, we're sorry that the hotel accommodation detracted from your experience.
Shearings Customer Service (MB)
Lack of Hotel checks
The coach pick up was great. The trip down was great. The stop off was great. The driver was great. The drive into Birmingham the next day was great. The drive to the concert venue was great. The drive back was great.
The concert was out of this world. That’s were it ends. The hotel was like something out of Faulty Towers. In its day would have been fabulous but over time has gone into poor maintenance and management. There was no draught beer available with a pathetic excuse of they were changing suppliers. With tour coaches coming in it gave the impression they couldn’t organise a piss up in a brewery. One of the facilities that attracted us was it having a pool. However there was another excuse of it being closed due to a leak. We went past the pool to look at the sauna, and for a pool with a leak it was full, not only of water but full of crap on the bottom . There was a side door that was broken and couldn’t be locked which posed a serious safety issue, as anyone could gain access into the hotel at anytime of day or night without going through the main entrance.
From a Shearings prospective I would recommend regular reviews of the hotels you use, your suppliers letting you down will ultimately give you a bad name
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Shearings Holidays
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the holiday overall and that Steve and Paul helped make the trip such a positive experience. We'll be sure to pass your kind comments on to them.
That said, we're sorry to hear that the hotel room was such a disappointment. We appreciate that accommodation plays a major part in any holiday, and it's clear that the room did not meet your expectations in terms of size, comfort and facilities. We're also concerned by the comments you received when raising your concerns and understand why this left you feeling frustrated.
Your feedback regarding the hotel has been shared with the relevant team for review, as we want all our customers to feel they are receiving good value and a comfortable stay.
Thank you again for your comments. We're pleased you enjoyed the destinations and excursions, but we're sorry that the accommodation detracted from an otherwise enjoyable holiday.
Shearings Customer Service Team (MB)
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