seneye Anmeldelser 

188
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Had an issue with PH drift, opened a ticket over 3 weeks ago. Seneye decided to ignore me and kept letting my ticket close automatically. Decided that it was a waste of time and a flawed product. So r... Vis mer

Vurdert til 5 av 5 stjerner

My device was sending no updates anymore although all icons had a light and are online. i checked the connections also no problem so i send Seneye an email on monday afternoon if they could che... Vis mer

Vurdert til 5 av 5 stjerner

My Seneye (a WiFi Pond setup / V2 app) went offline. I exhausted my abilities to reboot it so put in an online request. The initial response was incorrect IMHO but I went along with it and at the end... Vis mer

Vurdert til 5 av 5 stjerner

This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problem... Vis mer

Informasjon om virksomheten

  1. Vannprøving
  2. Akvarium
  3. Akvariebutikk
  4. Forhandler av tropiske fisker

Skrevet av virksomheten

A seneye device allows you to monitor your fish to ensure the water doesn't become toxic. You don't need to worry about what your pH should be or the difference between PAR and LUX, this is what we excel in.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

188 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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4,3

Alle anmeldelser

(188)

50 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Excitement turns into disappointment

I was so excited about getting the Seneye, I thought ok so £240 for the whole thing: Seneye Home + the Wi-Fi module for peace of mind, continuous tank monitoring and amazing convenience. I was wrong!
I did not mind the complicated setup process - small price to pay for great benefit, but Seneye failed where it matters the most ACCURACY?

I use API master Test kit as well as another liquid base test to measure all water parameters, and continued doing so after setting up Seneye for 8 weeks. Unfortunately, the ONLY accurate reading I am getting from the Seneye is Tank temperature.
I am getting warnings about my PH being too low (below my warning parameter of 7.0) - so API and the other test kit is telling me my PH is 8.0!!
Same thing with Ammonia reading - Seneye is sending me warning that Ammonia is 0.5 - but all my testing is continually saying it is ZERO!

I did not spend that much and go through the inconvenience, just to get the tank temperature, which I receive remotely anyway through my Inkbird controller.

Before anyone suggest changing a faulty slide, this is my 3rd slide now and the same issues.

Evidently, nothing beats a liquid based test and Seneye really is not worth that much as I can no longer trust it.

3. juli 2021
Anmeldelse skrevet uten oppfordring
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Svar fra seneye

Thank you very much for your review. I am very sorry to hear that the Seneye has not lived up to your expectations.

Our customer service team would be more than happy to try and assist you with the issue you are facing, have you already been in touch with them?

If you have not if you would like to please email support@seneye.com and they can assist and try to find the root of the issue you are having and get you back to monitoring correctly.

Vurdert til 2 av 5 stjerner

Purchased the home pack and on the box…

Purchased the home pack and on the box clearly states monitors the lighting but once setup, it indicated that I had to upgrade to benefit fully from the unit and pay extra which I think is very misleading. On the box it clearly tell you that u will need slides which gives you that information but no where states that you need to upgrade to benefit from the lighting option!
The setup itself, if you are not computer friendly can be a nightmare! Took me about 1 hour to set this up.
While I like the constant ammonia and ph monitoring, I believe it’s about time you update the app to give notifications when parameters are wrong instead of email.

24. mars 2021
Anmeldelse skrevet uten oppfordring
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Svar fra seneye

Thanks for your review! Sorry if there was a misunderstanding, the Home device can sense basic light (so it can see when the lights are on or have gone off). The full light meter is on the Reef device only, but you can upgrade the Home version if you would prefer this. Just check your dashboard for the light widget to see the light overview.
I'm sorry to hear you had some trouble setting up the system, if you ever need assistance just drop our customer support team an email at: support@seneye.com
If you have a slide active on the device, you should also receive text messages for anything related to the slide to your phone as well as an email to alert you wherever you are to any issues. I will pass your suggestion across to the development team regarding in app alerts also.
Thanks again,
Seneye

Vurdert til 4 av 5 stjerner

Good product, could simplify its setup process

Great product. Simple to use AFTER you have set it up. I am competent with IT, but still found the setup process very complicated and fragmented (particularly when using the wifi server with the seneye device). Once setup, it does what you would expect. I would like to see graph view from within the app rather than navigating to a webpage though - the app just gives current reading, and you have to go to the seneye.me website to see past readings.

23. mars 2021
Anmeldelse skrevet uten oppfordring
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Svar fra seneye

Thank you so much for your review! I'm sorry you had some initial setup issues, but I am glad you were able to get this setup. If you ever need any support with anything Seneye related, just drop and email to: support@seneye.com and our customer support team will be more than happy to help you!
The app is intended for a quick view to the current readings of your tank. You can link straight to your dashboard from the app to view the graphs to check the trend. However, I will pass your suggestion to the development team for consideration.
Thanks again!
Seneye

Vurdert til 4 av 5 stjerner

Seneye device is good & after initial…

Seneye device is good & after initial issues a couple of years ago the new software seems to be a lot more stable, the only issue I have is the price of the slides, they seem to increase every time I order them.

I could initially buy a 3 pack of slides from a few sites online including eBay for around £19, it seems Seneye have stopped selling to third parties & only sell the items direct so they can charge more as the are now £22.20 + postage.

29. mars 2018
Anmeldelse skrevet uten oppfordring

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