Had an issue with PH drift, opened a ticket over 3 weeks ago. Seneye decided to ignore me and kept letting my ticket close automatically. Decided that it was a waste of time and a flawed product. So r... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My device was sending no updates anymore although all icons had a light and are online. i checked the connections also no problem so i send Seneye an email on monday afternoon if they could che... Vis mer
My Seneye (a WiFi Pond setup / V2 app) went offline. I exhausted my abilities to reboot it so put in an online request. The initial response was incorrect IMHO but I went along with it and at the end... Vis mer
This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problem... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
A seneye device allows you to monitor your fish to ensure the water doesn't become toxic. You don't need to worry about what your pH should be or the difference between PAR and LUX, this is what we excel in.
Kontaktopplysninger
seneye Ltd, B1 Abby Farm Commercial Park, Horsham St Faith, NR10 3JU, Norwich, Storbritannia
- +44 (0) 1223 911075
- support@seneye.com
- www.seneye.com
4,3
Enestående
188 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Oke, but not super
Lader en kabel kwamen kapot binnen (er zat gesmolten plastic in de stekker, er is dus geen qc test gedaan bij de fabrikant) Omdat de stekker een splitter heeft, heb ik nu zelf twee apparte usb laders moeten gebruiken en twee losse kabels.
Daarna volg je de manual om alles in te stellen, opzich helder als je wat computer kennis hebt, echter is de manual voor de wifi extender niet meer up to date. bij de laatste stap stop hij er mee, dus misschien is er iets veranderd in de laatste software? Ik heb nu de wifi extender in router modus laten staan en dan wifi uitgeschakeld (dan werkt het wel, maar is niet volgens de manual)
Nu draait alles, wat fijn is een een gerust gevoel geeft. Echter zou voor mij de UX designer wel wat beter zijn best mogen doen. Het systeem is in zowel chome als safari extreem buggy, en het zelf indelen van widgets is gewoonweg niet te doen. Ook is het gek dat je zelf niet het zicht van je tabel kunt bepalen?
Readings lijken oke, al springen de temperatuur readings nog al eens onmogelijk op en neer. Ik had wat meet gebruiksvriendelijkheid verwacht van het systeem
26. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Beste Ruben,
Bedankt voor je tijd om deze beoordeling achter te laten.
We bieden onze oprechte excuses aan voor het feit dat je lader en kabel beschadigd zijn aangekomen. We streven ernaar om ervoor te zorgen dat al onze producten van de hoogste kwaliteit zijn en gecontroleerd worden voordat ze worden gedistribueerd naar een van onze distributeurs, en we betreuren het dat dit niet het geval was bij je recente aankoop.
Voor verdere instructies kun je altijd onze Seneye-antwoordpagina bezoeken: https://answers.seneye.com/en
Als alternatief kun je altijd contact opnemen met ons toegewijde ondersteuningsteam via e-mail op support@seneye.com of door ons te bellen op 01223 911075. We staan klaar om je op elke mogelijke manier te helpen.
Als je blijft merken dat er fluctuaties of afwijkingen zijn in je metingen, aarzel dan niet om contact met ons op te nemen. Ons team staat klaar om verder onderzoek te doen en assistentie te verlenen.
Met vriendelijke groet,
Het Seneye Team
Excellent technical support from…
Excellent technical support from Seneye.
Help during my setup was fast and effective making the process easy
Equipment seems great and the GUI is easy to use
.
28. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Mike,
Thank you for your review!
We're delighted to hear that you are satisfied with the support you received and that you're happy with our products :)
If there's anything else we can assist you with, please feel free to reach out.
The Seneye Team
Fantastic support from the team and…
Fantastic support from the team and issues resolved very quickly.
23. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Patrick
Many thanks for your review this is greatly appreciated!
We are glad to hear that our support team had resolved your issue promptly and you are happy with the service we had provided you with.
In the meantime, if we can assist you with anything else. Please do not hesitate by getting in touch with us :)
The Seneye Team.
Great service would highly recommend…
Great service would highly recommend them
22. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi MRANDYHENRY
My thanks for taking this time by leaving your review!
We are thrilled to hear that you are happy with the service we had provided you with.
If we can offer any further assistance, please do reach out to us.
The Seneye Team.
Excellent after purchases service
Excellent after purchases service. Leaving in Spain we had a huge problem with the delivery (never arrived home and was returned to the UK). They where very active solving the problem sending a new one through a different mail company. Finally I had my product safe home. Good job!
21. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Jroblesdeacuna
Thank you so much for your review this is very much appreciated!
We are glad to hear that this was resolved and you have your product! In the meantime, if we can be of any further assistance, please get in touch!
We hope you enjoy your purchase :)
The Seneye Team.
Phoned to get advice on two seneye…
Phoned to get advice on two seneye systems the I run.
Seneye resolved the problem very easily and quickly.
Great Service.
20. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Peter
Many thanks for your time by leaving us a review!
We are glad to hear that your issue was quickly resolved by our support team!
If you do need any further assistance or have any questions, please do not hesitate by reaching out to us.
The Seneye Team.
Checking your pond water on your iPhone
Checking your pond water on your iPhone
Whenever you want
5. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Jaap
Thank you so much for your time leaving us a review!
We are thrilled to hear that you're enjoying our product/s and system.
If you need any assistance, please don't hesitate to contact our support team at support@seneye.com or call 01223 911075.
The Seneye Team.
I ordered a PAR-wise meter online for…
I ordered a PAR-wise meter online for my reef tank for coral placement. when I received it the meter arrived DOA. I emailed support and within the next day the issue was resolved and I was sent a replacement meter. I received it rather quickly. All my concerns were address promptly and the emails dealing with one person made it even better. Thank you Reuben, your great, and keep up the great work.
17. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi D. Summers
Thank you for taking the time to leave us a review; your feedback is greatly appreciated.
We're pleased to hear that Reuben was able to resolve your issue promptly. If there's anything else we can assist you with, please don't hesitate to contact us.
The Seneye Team
Outstanding refreshing service
Service is great in matter of minutes problem was solved 👍 👌
18. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi E Bili
We're delighted to hear that you're satisfied with the service we provided, and we were able to address your issue promptly.
If there's anything else we can assist you with, please feel free to reach out to us at any time!
Team Seneye
Great service as usual from the Seneye…
Great service as usual from the Seneye team. Much appreciated.
7. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Marjorie
Thank you for your kind words,
We are glad to hear that you are happy with the service we provided you with!
If we can be of any further assistance please do come back to us!
The Seneye Team.
Company was very fast at resolving an…
Company was very fast at resolving an issue
3. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Ishaan
Many thanks for your review!
We are glad to hear that our support team had resolved your issue.
If we can assist you any further, please do not hesitate by contacting us.
The Seneye Team
Always awesome!
The Seneye device and team have always been awesome for me.
The device works very well and remains very accurate to my other regular testing kits (temperature and pH). It is a great unit for on-the-go visuals to let me know if there are any issues with my heater or if the pH is not where I am expecting.
Great to use as a home-kit PAR tester as well. I picked up an eBay 3D printed holder for easy PAR testing. (Seneye could learn from this and add it as a useful device in their range).
The support team have always been great when I have needed to contact them. Quick responses via email and even the phone lines are answered by a human and easy to talk too.
A great addition to have on my reef tank.
30. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Greg,
Thank you so much for sharing your positive experience with Seneye! We're thrilled to hear that our device has been instrumental in monitoring your tank effectively, offering accurate readings, especially in pH and temperature.
If you have any further inquiries, please do reach out to us :)
Team Seneye
Great support, great service
I had a device go bad after a few months of usage. Seneye's support team walked me through a handful of troubleshooting steps, and ultimately decided to have the unit replaced. We coordinated with a local distributor (I'm based in a different country), and I had a new unit within a couple of days, free of charge. Great support, great service. Thanks!
29. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Brennan,
Thank you for your review!
We're delighted that you're pleased with the service we provided you. Should you encounter any further issues or have additional inquiries, please feel free to reach out to us.
Team Seneye
Faulty seneye unit
I had a faulty seneye that was giving the wrong and much too high temperature. I was send a new unit within a matter of days (hours even ). Very great service
1. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Peter,
Thank you for your review – much appreciated!
We're pleased to hear that you're satisfied with the service we provided. If you need any further assistance, please don't hesitate to reach out to us :)
Team Seneye.
Seneye Reef - Gebrauchtkauf
Habe mir einen Seneye Reef zugelegt. Für die Einrichtung des Gerätes incl. web server habe ich Support benötigt (Gebrauchtgerät musste vom Bestandskonto getrennt werden, bevor ich es mit meinem Konto verknüpfen konnte). Der Support ist zwar nur englischsprachig, dafür aber schnell und hilfreich! Zwei Tage nach meiner Anfrage konnte ich das Gerät in Betrieb nehmen. 👍
Online sind auch gute Anleitungen vorhanden.
10. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hallo
Vielen Dank für Ihre Zeit, diese Bewertung zu hinterlassen.
Wir freuen uns zu hören, dass unser Support-Team dieses Problem gelöst hat.
Wenn Sie weitere Probleme oder Fragen haben, zögern Sie bitte nicht, sich bei uns zu melden!
Seneye Team
Great support!
Acquired as used Seneye reef monitor that was linked to another account. Seller co-operated with confirmation of new owner, but the speed with which Seneye support corrected this was amazing. Device has allowed me to tune my lights for best coral health and I suddenly have lots of friends willing to trade frags and borrow it. Great device! Great support!
21. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
We're glad to hear you're enjoying your device Kurt, and thank you very much for taking the time to leave a review. Happy reefing :)
i have used seneye off and on for last…
i have used seneye off and on for last 5 years now it can be a little tricky to set up but the support is amazing, always on hand to help and sort all problems quickly
i love Seneye it works really well
4. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Thanks for taking the time to leave us a review David, and more so for being a customer of ours :)
First time with Seneye
This is my first seneye product. I LOVE it! I had a slight issue with the temperature not reading after a month. I emailed support and within minutes they helped me resolve the problem! Great company!
20. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Jennifer
Many thanks for your review, greatly appreciated!
We are thrilled to hear that your experience with Seneye has been to your satisfaction.
In the meantime, if you need any further assistance please do not hesitate by reaching out to our support team.
The Seneye Team.
Best product I’ve bought for my reef…
Best product I’ve bought for my reef monitoring in real time ,customer service is 2nd to none
15. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Davies
Thank you for your time to leave this review.
We are very happy to hear that you are enjoying our products.
If we can assist in anyway, please do not hesitate by reaching out to us.
The Seneye Team.
good material and support
15. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra seneye
Hi Laurent Fouré
Thank you for your time for leaving this review.
We are glad to hear that you happy with our products and the service we provided you with.
If you have any inquiries, please do reach out to us.
The Seneye Team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.