seneye Anmeldelser 

Issues with device not updating regularly and no cloud updates. I have opened a ticket 7 times in the last 4 years. 4 tickets recently for the same issue and they never resolve and just close ticket.

Not sure how other people are leaving great reviews for service. They must be AI generated reviews because Seneye Support is u responsive. Of 7 tickets maybe 2 were resolved quickly and that was 2 years ago.

Buyer beware.

Had an issue with PH drift, opened a ticket over 3 weeks ago. Seneye decided to ignore me and kept letting my ticket close automatically. Decided that it was a waste of time and a flawed product. So returned it for a refund. Save your time and do manual tests using standard tests or invest in Hanna testers far more accurate readings.

I had a problem with the cloud while I was on vacation and remotely in one day they fixed everything..

We had a lot of back and forth but you never gave up until we had a solution
Thank you

I absolutely love my Seneye. At the moment I’m only using it on a media maturation tank while waiting for delivery of my main aquarium, but even in this short time it has proved invaluable.

It has allowed me to monitor temperature, pH and ammonia continuously, helping me understand exactly what is happening during the cycling process and giving me confidence that everything is progressing correctly.

The software and initial setup took a little learning, but I’m glad I chose to become familiar with the system before my main tank and discus arrive. Being able to see trends rather than relying solely on occasional test kits has been a real eye-opener.

For me, the Seneye has already become an essential tool, and I can’t imagine running my future aquarium without it

UPDATE
I originally wrote this review very positively because, when the Seneye system is working properly, I do genuinely think it is an excellent tool.

At the moment, I am only using it on a media maturation tank while waiting for delivery of my main aquarium, but even in that short time it has proved how valuable continuous monitoring can be. Being able to track temperature, pH and ammonia trends has helped me understand exactly what is happening during the cycling process and has given me far more confidence than relying on occasional liquid test kits alone.

However, I do now feel I need to update my review because I have experienced ongoing problems with the Seneye Web Server / connection side of the system. While regular updates have continued at times, the reliability has not been consistent, and that has been frustrating, especially when the whole point of the system is confidence and continuous monitoring.

I also found the software and initial setup took some learning, although I was prepared for that and was glad to become familiar with the system before my main tank and discus arrive. What has disappointed me more is the support experience. After reporting the issue, I was eventually asked to return the unit for testing, but I do not feel enough has been explained regarding what corrective measures have been taken or how the problem will be resolved. There has also been little reassurance around the disruption caused.

So, my view is now mixed. When it works, I absolutely love the Seneye and I still believe the monitoring itself is extremely useful. It has already taught me a lot during the media maturation stage, and I still want it to be part of my future aquarium setup.

But based on my recent experience, I do feel the reliability of the connection system and the after-sales support need to be better. For a product that many fishkeepers will rely on for peace of mind, especially with valuable livestock, support and communication are just as important as the readings themselves.

My Seneye (a WiFi Pond setup / V2 app) went offline. I exhausted my abilities to reboot it so put in an online request. The initial response was incorrect IMHO but I went along with it and at the end of the recommended process followed up to tell Seneye I was still offline.
Next day the service came back and I got a message apologising for a server offline event on their side. I asked for clarification of any personal data loss and was given a reassuring response. We got there in the end and they were honest with their apology so 5*

My device was sending no updates anymore although all icons had a light and are online.
i checked the connections also no problem so i send Seneye an email on monday afternoon if they could check and solve this problem.

On tuesday before 10 AM i recieved an answer and they checked the servers and solved the problem.

Checked, very quick solved and respond, very nice, thanks

Had a self inflicted issue and as usual the Seneye team were of great assistance to help an old bloke and resolve the issue. Very many thanks.

The support was prompt, friendly and knowledgeable. They fixed my problem straightaway. I was having technical difficulties with the website and they sent me a link that let me do what I needed to do.

Excellent customer service, they resolved my issue , I recommend it

I found the Seneye reef withSWS and WiFi modem quite difficult to set up, I admit I am not the best with tech stuff, I called Seneye support for help, and I was lucky enough to get a young lady called Georgia on the phone, she was very friendly, patient and helpful, Georgia managed to get the Seneye online. Unfortunately I hadn’t ticked marine mode so it was reading ph wrong, and the PAR meter wasn’t showing me anything, so I rang back, unfortunately for me I didn’t get Georgia, the Second Lady I spoke to told me that it does not give live PAR readings and if I wanted to get a PAR reading I would need to place the sensor in the aquarium and wait for the next 30 minute reading, which I knew from looking at the Seneye website was a load of rubbish, anyway I was told I was wrong and I should have bought a different piece of equipment if I wanted PAR readings. Anyway, I eventually worked out that I hadn’t opened the user interface, everything is now sorted. In summary the Seneye reef is a great piece of equipment for monitoring ammonia, ph and temp, and the PAR meter is also accurate enough compared to my last readings taken with anITC Parwise, but unfortunately customer service is hit and miss, depending on who answers the phone. 5 stars for Georgia and 1 star for the Second Lady, so you get a 3 from me.

Customer service is amazing, product is great, so much potential for future products 🙂

Seneye as always responed to my query quickly. They suggested several trouble shootings actions the first of which was successful.

Again, Seneye support helped me from UK to Colorado. It’s wonderful to know they are there when I need them. Recently I moved from Texas to Colorado and I thought I was having sensor issues. It’s all working now after being off for 8 months. Thank you team Seneye. Best, Kerry

Excellent customer service with an issue I had in removing a probe. Quick response. I use the Seneye Pond configuration to monitor pH, NH3 and temperature. I've been using this for 5 years. Nice techology.
Cheers
Bret
Glenshaw, PA USA

My Seneye Sensor stopped working 14 months after purchase. Whilst I am aware of the 12 month warranty I am a little annoyed that I had to pay for a replacement, 2 months outside the warranty period. They also did not provide a new Slide until I asked, since the broken unit had a Brand new Slide installed when I returned it for testing. I feel a little dissapointed in what is a great product.

De klanten service is perfect nemen alle tijd en beantwoorden de vragen en mails goed ik heb zelf nog wel steeds problemen met mijn SWS maar daar kunnen hun niets aan doen ik hoop dat het alsnog wordt opgelost

Contacted Seneye support following a couple of strange readings on the ammonia monitoring tab. I quickly received a helpful response,outlining a test procedure to eliminate possible fauly slide / unit. On implementing the procedure i found a small bristle worm in the slide area. This was the cause of the high readings, top service thanks Guys

Helped me out with a second hand product. Plenty of going back and forth, responsive was quick and helpful.