seneye Anmeldelser 

Good product, but absolutely negative after-sales service and product shipment. The negative aspects are so obvious that they make even their good product unattractive.

I have been going back and forth *patiently* with support for approximately 8 months trying to get a resolution to a Seneye Pond that has failed. The product failed a few months after being installed. Tech support confirmed a problem with the unit and requested that I send a copy of receipt for warranty. They refused the warranty saying that I should return the product to Amazon since I bought it new from Amazon. Amazon says I should make a claim with manufacturer since it is outside the Amazon return period. I pointed Seneye to their own web page that specifies their 3 R's for warranty. "Return, repair and refund" Seneye is refusing to warranty a defective device that their tech support confirmed is faulty.

DO NOT PURCHASE A SENEYE PRODUCT. Their warranty promise is a lie and they will not stand by it.

Great company, I submitted a ticket and started receiving assistance pretty quickly. They walked me through how to correct my issue until it was resolved. I am really happy with the Seneye Reef and with the customer service the company provides.

Excellent communication

Excellent communication, solved the issue in a single e-mail, out standing customer service

A great product for monitoring my fish tanks water condition. And in the rare occasion, I’ve had to contact customer service. The standard service has been outstanding.

The experience has been mixed thus far. The app is intuitive to use and the data are useful. There are several downsides:

(1) pH readings are not accurate. I believe we need to calibrate the pH readings whenever a slide is changed, but I would not care to spend the time calibrating. So I just rely on the trend to monitor for anomalies instead.

(2) pH readings are very sensitive. I need to clean up the sensor device window to ensure it is read accurately. I do not know if the readings I have are reliable or not.

(3) Most of the times things run smoothly when I change a new slide except this occassion where the number of the new slide has already been activated. I suspect someone entered the wrong slide number. I contacted customer service who did not respond me for days. So I ended up throwing away the slide. Days after that I got an email from customer service informing the issue has been "resolved". I do not know if they fix the issue on the backend because I did not receive any update from them, and even so, it is too late now. So customer service is non-existent.

I have been with Seneye for many years now. They look after my tropical fish tank. It is a great system they have and I have had excellent support from the team when thing have gone wrong on a few occations.

Mijn server stond nog gekoppeld aan de vorige eigenaar. Dit is direct geregeld door de klantenservice!
10/10
Bizar snel ook!

Great technical support and fast response. I plan to continue to use their products into the future.

You are really helpful and answered all my emails and seneye is a amazing product it gives me peace of mind thank you so much for being there for me yours nige

I had to sell my Seneye Reef to another user and support was quick to help unregister the device from my account, so that new owner could start using it.
It would be helpful if there was an option in our account to do that ourselves.

Sen Eye SWS not connecting to the internet site. Sent an email to Sen Eye support and they fixed things from their end. Sen Eye support always very helpful.

Seneye water monitors have always been a fantastic addition to any aquarium. They keep you constantly informed about the water status to avoid disasters !!! Their helpline have also been there when I needed them.

I had a problem with the light readings. They sorted it really quickly. Very pleased with the service and device.

Always very responsive with there support system and terrific products

Did overlooked something on the site. They refunded me without question. Great service!

Quick and helpful support.