Had an issue with PH drift, opened a ticket over 3 weeks ago. Seneye decided to ignore me and kept letting my ticket close automatically. Decided that it was a waste of time and a flawed product. So r... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My device was sending no updates anymore although all icons had a light and are online. i checked the connections also no problem so i send Seneye an email on monday afternoon if they could che... Vis mer
My Seneye (a WiFi Pond setup / V2 app) went offline. I exhausted my abilities to reboot it so put in an online request. The initial response was incorrect IMHO but I went along with it and at the end... Vis mer
This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problem... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
A seneye device allows you to monitor your fish to ensure the water doesn't become toxic. You don't need to worry about what your pH should be or the difference between PAR and LUX, this is what we excel in.
Kontaktopplysninger
seneye Ltd, B1 Abby Farm Commercial Park, Horsham St Faith, NR10 3JU, Norwich, Storbritannia
- +44 (0) 1223 911075
- support@seneye.com
- www.seneye.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This company is great to deal with
This company is great to deal with. Had a minor issue with the sensor and they worked with me to get the issue sorted with ease. Great product, great customer service. Probably the best customer service I have ever recieved
Satisfait
Reponse rapide pour un changement de propriétaire suite à la vente de ma sonde.
Could not be happier with the service…
Could not be happier with the service and the response. They were able to quickly and accurately diagnose my issue and come up with a solution
Very quick response to my problem and…
Very quick response to my problem and very helpful advice.
Fast and always helpful!
The help wasn't efficient
The help wasn't efficient. It was slow, only one response a day even if an email was returned immediately after receiving one. The agent did many mistakes. I took 8 days to get a simple account issue fix
Resolved quickly efficiently & correctly
Resolved quickly efficiently & correctly
Most helpfull service even when 2nd…
Most helpfull service even when 2nd hand unit
Als ik problemen heb stuur ik ze een…mail
Als ik problemen heb stuur ik ze een mail en wordt het netjes opgelost laatst nog met een slide die ik niet kon activeren diverse keren met wifi problemen gehad ook dit werd per mail opgelost gewoon perfect
Great service.
I had a faulty unit which was replaced after testing with regular communication and a timely resolution.
Great experience as always
Great experience as always. I have beeb a seneye customer for years and have always appreciated the support.
Great customer service.
responsiveness
Issue with the responsiveness of my readings. Raised the issue and had a prompt response. Excellent. Gives me peace of mind
I had a problem with the activation slides
I had a problem with the activation of a pack of Seneye Slides. Not sure how I got them so mixed up, but was given new codes so I could still use the slides.
Seneye unit upgrade
Very helpful and informative representative . Managed to upgrade my unit from home to reef , so that I have more parameters to monitor. Very pleased with the service
Still missing slides after sending pictures.
Sent all the necessary things to get the missing slides I ordered. Their idea of shipping was to tape up some cardboard and put a shipping sticker on it....Are we that poor that we cant afford a padded envelope to send these things across the ocean??? Im still waiting on a shipping number and my missing slides....guess more money down the toilet.
Good products and excellent customer…
Good products and excellent customer service which dealt with my questions very quickly and efficiently.
Took along time to get back kept…
Took along time to get back kept getting same message never anyone answered phone had to get someone else to sort it.
Had a seneye for many years but this…
Had a seneye for many years but this last slide gave high ammonia readings. Contacted seneye and I changed the slide and problem resolved. Always I have found support to be reactive and good.
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