Scuba Anmeldelser 200

As others have mentioned, they inform you that the item is out of stock after ordering and communication and refund service is poor and slow.

They sell you stuff that is not in stock. Then the order just sits there. When you call, they offer to take off the "backordered" item, but still no shipping... Ended up cancelling

I have purchased from this business (SCUBA.COM) several times. In each case, I feel my efforts to buy - I'm not an expert - have been aided by sound technical guidance from and the "opinions" of the "instructor" with whom I was dealing. My most recent contact concerned a mask with missing parts; I called to ask about replacement parts. After viewing photos I sent of a mask strap assembly, Arthur, (my SCUBA.COM instructor) offered a new mask with expedited shipping to my vacation destination. I was able to add a back-up strap for a set of fins without incurring a shipping fee.
I feel my experiences over several years demonstrate that SCUBA.COM offers sound support (without sales pressure), very good prices, prompt delivery, good communication (including identification of backordered items), and a willingness to stand behind the products they sell. I would recommend them (SCUBA.COM) to anyone.

In the past several weeks I've purchased two dive computers from Scuba.com. The first time I worked with Bob and this last purchase I worked with Arthur. What consistently knowledgeable people these are!
They didn't beat me up to talk me into what I didn't want. They helped match me to what I needed.

Oh yes, Scuba.com's prices smoked the competition.

Ok I've read a few negative issues but as of April 2017 I can't say enough good about these guys I ordered a few things for a scuba class I'm taking and two items were back ordered these guys not only upgraded the missing items but then two day Express it to me awesome

Don't use Scuba.com if you are buying anything you wear. They don't do free returns on anything unless it's a factory default. Sizing being off is NOT considered a factory default!!! If it's labeled a 10 and it fits like an 11, too bad so sad. There response: "It's Company Policy"

customer service(bob)contacted me and they are trying to sort out the problem
i am changing my review

First, every order that is placed had some items that were on back order, some for month. No mentioning any back order on the website during the purchase process. Second, ordered an open box computer and it came defected. On the first attempt to start it - an error code for which tech support advised to return the item to whoever sold it. No one bothered to check whether the item was in working condition before shipping. Called scuba.com and instead of apology got a bunch of arrogant cr..p from the rep. I've planned to put a few thousands $$ order with them, too bad, it's gone with a different company.

order processing sucks but all is well when it arrives

I placed a small order (only four items) last Wednesday morning. The goods didn't go out on Thursday. They didn't go out on Friday. The weekend came and went with no change to the order status. Then I find out that Monday was no different. It does NOT take 4 working days to box merchandise for shipping.

This company is quick and efficient to process PAYMENTS, but they are entirely inept when it comes to delivering service. And don't even get me started on their email communication.

I intend to report this to Amazon, which scuba.com relies on for payment processing.

1) I ordered and they ran out of stock yet they took 1 week to inform me
2) they charge wrong shipping price.
3) they take forever to reply email
4) they don not provide solution to the problem they cause.
5) their reply is not customer friendly.

I have made my first and last order at scuba.com.

I bought a diveknife and a regulatorbag. The reason why I ordered at Scuba.com was that I could get at titanium dive knife with no sharp end. The regulatorbag was available at diveinn as well, but they did not have that kind of knife at same price.
This is when I found out that they charge a "Scuba.com International $250 Order Minimum Service Charge" on $25.00.
What a fucking joke - i still pay extra for the freight, so why a international minimum order fee.

I placed my order, I put my own adress as billing adress and my work adress as delivery adress.

No word from scuba.com - I contacted the to find out that they where holding back my order, since delivery adress did not mach my credit card adress (suprise). That why you have a shipping and a billing adress.

So I got it delivered at home instead.

But my problems where not over. The 09-08-2012 23:22 I got an e-mail, saying they changed my knife to a regular titanium knife, with a sharp end, and I should contact them if it where a problem.
At 02:51 10-08-2012 they shipped my order.
So i had under 4 hours to contact them and complain about the change of knife and this is in the middle of the night.

Poor poor and expensive service.