Nice chat with Jamie, left me to browse, sat on a couple of sofas- then saw comfort, chaise long, recliner & storage in one sofa. Chose colour from AI which looked fab. Made me coffee & bought there a... Vis mer
Beliggenhet
Bytt filialGiltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, Nottinghamshire,, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Liam at Giltbrook was excellent. He answered all questions put to him by myself and granddaughter. He was not pushy which puts most prospective purchasers off. The delivery men were so good - no mess... Vis mer
New lounge furniture. We were served and supported by Jamil at the Nottingham, Giltbrook store. Very knowledgable and charming. We have ordered our furniture and now waiting for delivery in Nove... Vis mer
My wife was at home to recieve the sofa. Delivery men were kind and carful with our new sofa. Because it’s a light colour, he asked if we was ok to position the sofa, so there was no risk of dirt fro... Vis mer
Informasjon om virksomheten
Om poltronesofà - Nottingham G'brook
Skrevet av virksomheten
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet av virksomheten
Kontaktopplysninger
Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, Nottinghamshire,, Storbritannia
- 0115 938 7340
4,6
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great experience overall but could be improved
The choosing and buying experience was great. The product on delivery and the delivery staff were great. However, the notification of updates and delivery were very impersonal. A phone call involving a human being advising delivery slot would have made this a 5 star service.
9. august 2026
Svar fra poltronesofà - Nottingham G'brook
Good Afternoon Mr Burton,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you had a great experience when choosing and purchasing your furniture, and that you were happy with both the product and our delivery team.
We’re sorry, however, that you found the communication around your delivery to be impersonal. We completely understand that speaking to a member of the team directly can provide a much more reassuring and personal experience, particularly when arranging a delivery.
We appreciate your suggestion regarding a phone call to confirm the delivery slot and will share this feedback with the relevant team. We’re always looking at ways to improve our communication and make the overall customer journey feel more personal.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
I had a three piece suite delivered it…
I had a three piece suite delivered it was set up and done quickly .I appreciated the men taking off their shoes in my lounge .All perfect thank you
7. august 2026
Great service beautiful high quality…
Great service beautiful high quality products will use poltronesofa again in the future
8. august 2026
Very helpful not pushy
We were greeted my a smiling Jamil who was very helpful and not pushy at all. Left us to have a chat whilst we made a decision. Lovely guy would highly recommend him. I even took him 2 chocolate Portuguese 🇵🇹 tarts to say thank you 🤩
1. august 2026
Svar fra poltronesofà - Nottingham G'brook
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Delivery guys were very helpful and…
Delivery guys were very helpful and unpacked and set up our new settees without a problem, even took all rubbish away. It was a pleasure to have them in our home.
4. august 2026
Very helpful man
Very helpful man, plenty to choose from ! A great experience, looking forward to getting our new recliner.
22. juli 2026
Brilliant service!
I fell in love with the lovely smelling showroom! Aaron our salesman,was excellent and knowledgeable when showing us the power recliner chairs, very patient with me when choosing fabric ect. Made me coffee, which made our shopping experience with you a perfect morning, and can’t wait for my chair to be delivered! Thankyou Aaron.
1. august 2026
Great communication from the company…
Great communication from the company previous night. Delivery men rang before hand. They were very courteous and pleasant. Did a great job, in and out in no time. Cleared all mess. Thank you.
4. august 2026
Svar fra poltronesofà - Nottingham G'brook
Good Afternoon Mr Parry,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Great customer service and really good…
Great customer service and really good range. Only disappointing thing for me is nowhere does it state that you have to pay extra if you want it in a different fabric - naughty.
Only reason I did not cancel was wife loved the sofa.
29. juli 2026
Svar fra poltronesofà - Nottingham G'brook
Good Afternoon
Thank you for taking your time to leave us your review.
I am pleased to see that you have marked us as a 4-star on this occasion and that you have had a generally overall positive experience with us.
I am happy to see that you find the range of sofas available in Store as a positive and that you received great customer service from the Sales Advisors.
I am sorry that the extra cost for particular fabrics is what has let us down on this occasion. Due to the different grades of fabrics and/or leather available the pricing may change depending on the colour selected - I am sorry if this was not advised at point of sale and can understand how frustrating this may have been if this is an added cost not expected.
I am pleased to see that you continued with your order and hope you enjoy your Furniture for many years when you receive delivery.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Helpful staff
Jamie was very knowledgeable and helped us with our purchase when we’d decided which chair to buy.
28. juli 2026
Very helpful in the shop and the…
Very helpful in the shop and the delivery was spot on .
30. juli 2026
Great salesman very helpful and got a…
Great salesman very helpful and got a answer to my questions
29. juli 2026
Svar fra poltronesofà - Nottingham G'brook
Ciao Nigel,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that the Sales Person was very helpful and able to answer any questions you may have had.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
What an experience really impressed…
What an experience really impressed with the knowledge and time allocated to us just having a look.
We had been to DFS in Derby poor service drove to Giltbrook to go to the DFS only to see Poltronesofa. On entry beautiful smell and just happy friendly staff who know their thing. Purchased a beautiful sofa can’t wait for it to arrive.
31. juli 2026
Happy Customer
Jamie was polite and informative offering excellent advice. Thank you for all your help
31. juli 2026
Very satisfied with the salesman…
Very satisfied with the salesman everything went smoothly
15. juli 2026
The no pressure approach
The no pressure approach, the easy to look around showroom. I found what we wanted and Jamill who came to look after us was truly professional and great at covering all my questions. I am hoping that my new furniture delivery will be just as professional. I did appreciate the water we were given as it was a hot day. So far great all round service.
31. juli 2026
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