Arrived on time and the 2 men who delivered it were polite and professional.
However, since I have used the recliner the backs of the sofa are not flush,one side is slightly higher than the other and the seat slightly more forward when not in use.
Although this is not a huge problem I am finding it irritating. Can this be rectified without it being returned to the factory?
Many thanks.

Sales were unpressured and quality of sofas was excellent

Great service and customer care.
The delivery team were very careful of the property and did and excellent job assembling the furniture.
Would fully recommend.

Prompt service throughout, from store to delivery. Product value for money

Very friendly and helpful staff and quality products.

from walking into the shop at nottingham giltbrook.
we were made welcome and at ease.
liam was very polite and informative. helped us to find
what we needed. then when we decided he informed us about delivery and payment. full marks on all issues.

From start to finish.
What a professional service we received would highly recommend.
On the day of delivery unfortunately a neighbour had passed away and the private ambulance was in attendance when the delivery team arrived. They off loaded the soaf and chair then moved the delivery vehicle without being asked. So much respect was showed. Came back to put the soaf together. And left. Just wanted to stay a big thanks to the boys. Love the soaf.

Ordered in March and advised delivery would be July. Pleasant experience at store and no hard sell from store assistants. They were very helpful and polite and purchase made in record time as no hassle, my husband and I knew what we wanted and overall a pleasing shopping experience. As promised, a date given in July with plenty of notice so we could remove old furniture, a phone call on the day and the delivery crew arrived on time. No messing about, brought sofa and storage footstool in, unpacked, sofa erected quickly and all packaging taken away. We are really pleased with the service from the beginning with the store people, the delivery process and the quality of the sofa is superb and more than comfortable. It was well worth the wait.

From the salesman to the delivery men , who fitted it all everything was very good.

We are happy with your service and delivery performance. I gave 4 stars because delivery person told the rollers are missing. Which means delivery person has to come back to finish the job. Thats only thing was upsetting. We have to find time free. Deliver person don’t know when it be done,

Excellent service from the two men who delivered our suite who had to work in very hot conditions and did so without any issues.Could not fault them in any way,everything completed very smoothly.A1 service from start to finish

Paul was great he went thought all options with us so we picked the correct sofa for us great service all staff are helpful and friendly.

The delivery service was excellent we were kept informed as to when they were delivering at all times, Recieved a phone call from the delivery staff on the morning advising us of a time of arrival they came within 5mins of that time, they were both very nice and polite and worked very quickly to get the delivery done taking away all the packaging when they left. Would definitely recommend

We had a random walk at Poltronesofa. When we were about to leave, Aaron came and let us know that all sofas offer choices of all colours and materials, which opened our eyes and we decided to choose our sofa there. Aaron did not give us pressure while we had a try on every sofa in the shop, but was always around when we had questions. We eventually chose a sofa that suits our needs. The sofa hasn’t arrived yet but we are looking forward to it.

Everything went perfectly.Very professional

Simple easy helpful and polite

Everyone we met was polite, helpful, and answered all our questions.

Purchased a sofa and two chairs January 2025 from the scs store ikea retail park Nottinghamshire .Delivered damaged unable to use one chair broken leg,Unable to use one side of sofa springs had collapsed making a three seater into a one seater. Persuaded to purchase a extra insurance policy £50.Not worth the money did not cover the damage.Sixteenth months to get the money back,No apologies from the company,store manager assistant manager lies lies lies lies and more lies.Glad to be finished with them.