We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about delivery times. He was also very clear about the terms and conditions rather than glossing over the details, so we left knowing exactly what to expect on timelines and next steps. Highly recommend asking for him if you visit this store.

The staffs knowledge and curtesy

Good friendly knowledgeable staff not to pushy, didn’t hover whilst you looked about which I like and happy to help once you engage with them.

Very knowledgeable and helpful staff no issues all very good .

Pleasant sales people and efficient delivery

They arrived on time, polite and friendly. Couldn't have asked for better service. Would definitely recommend.

Original sales experience excellent, but long wait for delivery was disappointing, when sofa arrived, installation was smooth and men polite. However, media consul hasn’t worked at all.Again very disappointing and annoying! Contact with staff originally was positive but when had to make several more calls to be told engineers wait for parts could take 12 weeks, heartbreaking!

Very friendly and very knowledgeable.

Was made to very welcome and professionally looked after.

The service was exceptional, such friendly staff, and we are excited to try our new sofa! I believe the main person we spoke to was Andrea

Service at the store (Harlow) was excellent. Friendly and helpful staff.
Delivery and installation was excellent. We were kept well informed on the day of the delivery, although this was rescheduled from the original date due to "technical difficulties"! Great service from the delivery team
Online account once order placed was not great!

An extremely professional salesman, very knowledgeable and inspired confidence in the sofa we purchased.

KEPT INFORMED WHEN DELIVERY COMING. 3 NICE GUYS WHO WERE EFFICIENT AND HELPFUL. MADE IT LOOK EASY SO VERY GOOD AT THEIR JOB. VERY IMPRESSED WITH SERVICE

Staff very efficient and helpful

Start to finish polite kept me updated Al way through

Always kept up to date on timing.
Delivery team impeccable in their timing, communication, politeness and cleanliness.

After having trouble with the delivery van, the depot organised a back up vehicle. This caused a delay on the delivery time quoted. However, we were informed of the later arrival time and with the offer of glasses of water all round the three delivery men completed the job quickly and efficiently.
Well done the lads. I am an ex transport manager for a department store and I know what this service to customers is all about. Thank you. A J Baggie

Apart from a glitch in which the lead for the sofa wasn’t connected properly and therefore the recliners didn’t work I did email your customer care about it then I checked and realised part of the lead to come undone. I reconnected it is working fine. I’m very very happy. The guys were very efficient and touched up after themselves thank you very much.