Sanctuary Anmeldelser 

I needed my boiler pressure sorted,
It was easly booked ,the person ( not a machine) who booked my problem was very helpful and a pleasure to talk to, she went out her way to help.
The gentleman than cane ti fix my boiler was pleasant , polite, and very a good role modle for the repaire team .

Significant maintenance issues. Have seen no sign of "planned" maintenance so can't comment on that, but "reactive maintenance" includes

Failed bathroom drainage system (6pcm), failed bathroom water pipe work (7-8pcm), extensive black mould, absolute failure of double glazing, smoke alarms required replacing in 2019 (Nb. Constant failure' have had fire brigade knocking on door twice, due to widespread concern at screeching smoke alarm. 25% of neighbours have mentioned failing alarms, in the past 12 months.

Sanctuary Housing / Sureserve Compliance, having repeatedly failed to make any attempt to notify me of a date for a Gas Safety/Service Inspection. On missing inspections I hadn't been notified of, Sureserve Compliance notified me by letter, that I could be taken to court/evicted, if I failed to attend Gas Safety/Service Inspections. The letter was received, days/weeks after the inspections were allegedly due, the first I'd heard of such inspections having been arranged (Nb. I was fully aware the inspections weren't due for 3.5pcm, so hadn't chased inspections myself. If I were managing the Sureserve contract, I'd be verifying whether Sureserve are profiteering from notional inspections, as opposed to losing money via multiple attendances on a fixed price per annual inspection contract. It's a fairly common abuse of contract process, if the client (Nb. Sanctuary Housing), aren't tightly managing their contractors. By chance, a 3-4 Hr delay in leaving the property, led to my being in, for another Gas Safety/Service Inspection. Hadn't been notified by any means, of the Gas Safety/Service Inspection, nor was a Paper/Electronic evidence of inspection provided. Initiated a FORMAL COMPLAINT, served via tracked/signed for delivery. The initial stage of taking the matter forward, through the Housing Ombudsman. An Inspection Record was received, 3-4 days following my notification, within the time period determined on a statutory basis. In probability, the delay & minor breaches in providing the Inspection Record, were merely procedural delays.

Of working age, have managed housing myself, more than capable of spending £200per annum on fungicidal treatments, replastering where plaster has failed due to black mould, £500 on door repairs, £87 on critical gas safety boiler check via 3rd party etc, etc, during 2026 to date.

Sanctuary Housing, utter incompetence. Even when a burst mains water pipe in my up stairs flat was reported, c/w failed "turn off" valve (Nb. Trust Pilot wouldn't accept the true spelling, it being a stop co...k), took 16 days of non stop reporting/chasing of issue, to gain any response.......maintenance call centre reported it to a roofing contractor, a gutter man, finally had a visit from a plumber. Water was turned off, been without water in the bathroom to the sink & bath for several months, there's merely a vague "we'll pass you to another team", when it's again reported. Made the point repeatedly, that a failed mains water pipe in an upstairs flat, which can't be turned off, had the potential to cause thousands of pounds of damage to flats below (Nb. Collapsed ceilings, damaged plaster/decor, damaged electrical systems, et al). Housing Ombudsman contacted

Have nowhere to move to, am partially disabled, unable to drive; but accept that to protect my health, even my safety, I have to move out asap

Living in a Sanctuary Housing property is not viable

(Nb. Interesting that I had messaging from Sanctuary Housing, via Trust Pilot, within 4 Hours of making a negative post, allegedly to allow Sanctuary Housing to contact me, to initiate repairs(Nb. I presume it's due to an attempt to identify myself & discourage myself/others from posting negative posts. 17 days have passed since my post, have not yet been contacted by Sanctuary Housing, in relation to issues I'd noted in my post. Contrasts notably, with the 4 Hr response to a Negative Post)

Written Notices' served on Sanctuary Housing during April, July, August, September, in relation to the absolute failure to undertake repairs which are required, under statutory remit, have not yet resulted in a full, or in most case's, any response.

On a positive, was impressed by the systems in place to ensure rent increases for those on Housing "welfare", were immediately met by an increase in rental "allowances" paid to the tenant by the DWP, Sanctuary having directly contacted the DWP of rental increases. An effective system to limit "non payment" of rent by those on "welfare".

Further update, beginning to enjoy putting these on Trustpilot now, Because the next door neighbours are giving me every reason to do this, And Sanctuary seam to do nothing about them, so this is the reason why I am doing this, Sort them out and it will be the end of this. You keep putting druggies or dealers in, so I keep getting Anti social behaviour, banging on joining wall the last occasion this morning 27/09/2026 for 10 minutes. the kids are screaming all the time so makes wonder what's happening next door ( I have my own opinion on that).
If you put wild animals in houses they should be in cages, I have reporting them dumping rubbish on my wall to Sanctuary since August last year and still nothing has been done about them. (I have ask about it and its classed as ASB and Criminal damage) but its still there, He still filming me on MY back garden with Sound (its classed as Harassment and voyeurism)
Thankyou for reading look forward to next one

Why do Sanctuary take so long to get repairs done??? I waited over a month to get my toilet fixed as it wasn't flushing properly, this is not good for an elderly person in Sheltered housing, terrible service 😞

Well thank you sanctuary housing for not sorting out my anti social behaviour report which it's still on going, and the person in the property with the tenant isn't even on the tenancy and has been living there for the past three months, all I get from my housing officer is" I will talk to him but I have more importent things to do" so my health doesn't matter to sanctuary housing, I am even uncomfortable being in my own home and now have health problems due to all thats going on with my neighbour, thank you for nothing

I have been with sanctuary for two years during that time they've left me one year without heating in my flat they've left me the second year with a bowed front door with draft and light coming through the gaps the military paid for my carpets which have now been ruined due to the fact at my wet room has flooded now nine times in the last year what's more two of them have been in the last three days my bathroom's flooded out I'm a disabled veteran with severe mobility problems and basically I've been told by sanctuary tough luck in spite of the fact that their emergency numbers specifically says if you have no washing facilities this is an emergency and the fact that I've been able to have one shower in five days because I have no access to washing facilities legally fits That description but apparently the fact that I'm disabled and can't walk properly and wading through 3 inches of water is of no concerned to them the fact that I've have no balance and have previously fallen due to their incompetence of leaving me with a flooded bathroom doesn't matter apparently the fact that I'm disabled and can't walk doesn't mean I'm entitled to help so I've been told that they will log the incident at 8am tomorrow morning so in short I've got to spend the next 14 hours where I can't use my toilet or my sink unit or even go into my bathroom without a risk of falling and causing further injury to my disabilities which according to sanctuary is tough luck it's just something I'll have to deal with .sanctuary is a joke I chased for 2 years for them to do the repairs for the damage they had caused and the only reason they did it was I'm ex military police and I was going to take them to court and they know I had so much evidence I could have convicted god himself so they p u c k e r d up and kissed my ass to stop me taking them to court even then they purposely dragged it out and left it to two days before the deadline because they thought they would test me and they lost BIG TIME and the fact I did it in public so all the neighbours knew about it must have really caught their throat so all the locals who have had trouble repeatedly themselves with sanctuary knew about me beating them and I caught them out lying and deceiving their tenants and Iknew it .on top of that housing standards have been involved with them for two years housing standards only usually get involved for six months so it shows you just how bad are their services( or rather lack of) that after two years housing standards are still going after them for NOT doing jobs that they should have done within the first six months fortunately i have got the videos from at least eight occasions of flooding so they're all dated and time stamped so I'm going to speak to a solicitor show him all the separate videos of my bathroom being flooded and the fact that they have done nothing about it even though I'm disabled the flat is registered disabled I've even got disabled parking space but apparently that means absolutely nothing when your bathroom is flooded and unsafe to walk into as long as they can save a few quid by not sending out a plumber now they've just told me they can't do it because it's not an emergency and yet every other single time it has been an emergency so basically what we dealing with here is members of staff there are two lazy or two incompetent to do the job they are paid for and a company that covers up their misconduct if I could actually give zero stars i would unfortunately you have to give a rating my rating is they belong in the toilet with all the other crap also I could only put in one day of experience and this is happened 9 times now over the last year the exact same thing where my bathroom is flooded out and I have to take a risk of cleaning up the water while waiting for a plumber and causing injury or injury myself by trying to soak up over 3 in of water in my entire bathroom with damp cloths and a mop which causes considerable pain due to the fact I've had my right arm and my right leg rebuilt and my neck is damaged but hey I'm only a disabledex servicemen and for Sanctuary disabilities are an inconvenience and I would go as far to say judging their behaviour they are definitely coming across as prejudice against disabled people and that will be the path I will be looking into when I speak to the solicitors tomorrow I will supply the two years of evidence of repeated and I do mean repeated violations of breach of contract which I already had confirmed on a previous date which is why they were going to be taken to court in the first place it seems that they think that because I dropped the case they can go back to treating people like crap well I am x military police and I'm coming after you and this time I don't care if you do the jobs or not it's not going to be dropped a now I've just spent two hours on hold to be cut off after being told it was a 30 minute wait

Two men in a Sanctuary van were catcalling a woman while she was out on the street. She was clearly distressed by their behaviour.

This is completely unacceptable, especially from people representing Sanctuary in a company-branded vehicle. Sanctuary should investigate this properly, identify those involved and take appropriate action. Women should be able to walk or run down the street without being subjected to this kind of behaviour.

I would give zero stars if I could! Worst association I have ever had to deal with. Still waiting for a repair after five years and a stage 2 complaint which was upheld. Told I needed to have as assessment to see whether I needed the repair so made the appointment, operative never arrived. Rearranged the appointment, operative never arrived, appointment booked for next week, am I optimistic they’ll turn up - NO! I spent 1hr and 6 mins on hold to get through to the repair and maintenance department on the phone. They get the award for the most disorganised and unhelpful company ever.

Sanctuary housing officers openly tell lies to your face(you know who you are) and the only thing sanctuary really do care about is their rent money. They don't care about repairs/anti social behaviour/aggressive dogs/etc etc. Sanctuary housing are even worse than council housing and that really is saying something. 31 years I have been a tenant, I wish I had NEVER gone to sanctuary because SANCTUARY they ain't. You asked me to remove your precious housing officer's name even though what I claim is true! So I have done what you asked sanctuary but I can promise you this, tomorrow I will be passing on he who must not be named's name to other parties😄 as I have proof of his fibs and incompetance. You have NEVER appreciated what good tenants you have in the 31 years of living here. You prioritise all the anti social people who do not value their properties! I have not missed any platform when writing about this matter so get ready for it! The last one was the ombudsman, i'll give you that one for free.😂
UPDATE TO 22/9/26
I just told housing officer who must not be named that I want nothing more to do with him because he is incompetent. It was a nice feeling😉 he didn't like it that the police have taken this over. So I won't be making any more reviews because they aren't worth it!

Kept over an hour on the phone, thank goodness for loud speakers.

Very friendly workers and completed as explained

I recently telephoned Sanctuary Housing for a friend to report that her hot water wasn't working. They said that it would take up to 7 days to repair. I asked what you were supposed to do in the meantime. They said that as she'd got a shower, it wasn't an emergency and that she should boil a kettle. The lady concerned is almost 76, has severe dimensure and shouldn't be doing such tasks. Sanctuary charge high rents and offer sub standard services in return. They should be ashamed of themselves.

A cetain worker for sanctuary houseing has attened my house twice. Ive requested them not to to attend again. The guy keep looking at my boob rather than my face. Im 52 and dont appreciate it.
The guy was also on arrival only intrested to get off home. Workers like this should find another job. We need repairs to a lasting standard.

Best in uk ❤️ Thank you GOD Bless 🙏

Why on this earth. I trying to register myslef on this company, I never knew. How this company works. I put every little details. I mean every step by step. I gone through the Questions, it still asking me. Is pending , even though i provided all my information they asked. Still not registered, i gave up. Ffs

I've decided to come and write a positive review of my experience with Sanctuary housing. I've only been in my property about six weeks but I cannot fault their response to repairs, especially tonight when my front door mechanism failed and I could not lock it. My door was fixed within 2.5 hours after I called. I'm in the Southwest region if that makes any difference. Very much obliged to sanctuary tonight as I have a child with OCD and anxiety and their quick response meant that my child's upset with an unlocked door didn't escalate. 🙏

A bigger bunch of charlatans you couldn't find. Fobbed off, an emergency treated as a non-emergancy. Finally someone comes & reclassifies it as an emergency & then they send me a survey before they've done the job. A disgrace

Affordable housing NOT affordable.
Since Swan buy out - rents have increased massively and guess what, going up again November. Rent has jumped in 1 year by £100. 1 bed flat costs MORE than a 3 Bed House, work that one out!!
Not really acceptable is it!! Ripping us off big time!!!!

Sanctuary housing have sent me information on somebody else’s disrepair claim they have broken data protection laws very annoying they think this is acceptable behaviour they are also refusing to log repairs this is my legal right that you must log repairs yet no repairs have been logged nor sorted breach of tenancy agreement.

I waited 2 weeks for a main sewage blockage of human waist to be cleared from their Premises in a high rise block of flats.! Called the emergency line.they sent 3 contracts out which could not to the job as it was to big for them to deal with as its needed a tanker. It took 2 weeks for them to complete the job. In the mean time the smell and human waist back up was a health and safety issue but thanks to health and safety from Birmingham City Council and my mp. It was finally sorted.