Samuel Johnston Anmeldelser 

Rep Ire customer, I have used Samuel Johnston for 3 pram bundles, 2018,2020 and again 2025, I will also be buying a lighter stroller from
The (venicci vero) in a few months time. I found them so affordable and their turn around time for delivery to was 2 days from order.
Simple, hassle free transactions. I would highly recommend them to everyone.

I ordered a child seat from Samuel Johnston on 20th July. It was the last item in stock and was supposed to be delivered within 2 days.

I have since sent 4 emails. The first reply was very patronising, telling me "As advised on this product store page the item is currently out of stock". - I did not pre order this item and did not buy it when it was out of stock. I have since received emails saying the item would be available the following week after I have had to chase again.

As of today, 27th August, I have not received the item and have not received a reply from my last email asking where the item was. I requested a refund if they couldn't deliver and this has been ignored.

They have taken my money (£330) and are now ignoring me.

The customer service is appalling - if you want to recieve an item you have paid for, buy from elsewhere.

I would definitely recommend this company to anyone! The customer service is really good and everyone I spoke to either face to face or on the phone were amazing, helpful and polite! I believe if any issues were to arise it would be dealt with in the best way possible for the customer. The people who work for this company obviously care about their customers in such an important time of life! 5 Stars every time, I will definitely be back for our next purchase!

Easy to order & arrived promptly.

Terrible service, still haven't received the item I ordered over 4 weeks ago

Exactly as described. Updated on delivery and speedy service

Great customer service. Found pram online and was not sure on availability and when I would expect delivery. The call was answered promptly and information given on back order and expected date of delivery a few weeks later. Twin pram ect arrived exactly on the estimated time. Perfect service. Thank you.

Very happy with product at excellent price.

Very prompt response and delivery times. I had an issue with one item within my order being damaged and they arranged collection and delivery of a replacement within days of me noticing. Really good value, will definitely be ordering again

Excellent service and delivery within a couple of days.

Ordered on 25th June, still no update. I have emailed customer service and sent a message on Instagram but no reply. They are active on social media posting stories. Unacceptable. Have no idea how to cancel and get a refund if they are not engaging with me.

Lovely Joie pram bundle, for a great price - my son and daughter-in-law are thrilled with it! The only fly in the ointment was the carrier, who delivered 2 separate boxes on 2 separate days. There was no indication of this on the tracking, which showed a completed delivery after only 1 box.

Bought a moses basket and it has a really weird smell. You couldnt put a baby in it with that smell. Dont recommend

Poor customer service. Never got back to me about a simple query I had regarding delivery. Eventually emailed me back after following up my own email threatening to cancel my order. Delivery took an additional week from the date they told me in that email. Wouldn't use this company again

Great service
Fast delivery

I placed an order on Friday afternoon and my items were delivered on Monday morning , I did have a small issue which I rang up about and this was resolved straight away , fantastic customer service and couldn’t be happier with my purchase .

Very smooth ordering process and speedy delivery. Recommended by a friend and pleased with the service and my purchase.

Fast delivery and great customer service. Can highly recommend!

Ordered a pram from here and we were able to delay the delivery as we were heading on holiday without a problem. Phoned when we needed it delivered and they quickly had it delivered within a few days.

Great service,