ROX - Diamonds & Thrills Anmeldelser 

Rox have been a joy to deal with, I have purchased multiple watches and jewellery from Rox and have never had a bad experience, they have always been very welcoming to me and my family and great to deal with. Joanne is someone I have dealt with multiple times and is a great help along with all of her other colleagues.

I would recommend Rox to everyone for anything from watches to jewellery.

Purchased an engagement ring from Joanne and had a great experience. I’m yet to propose but they were able to talk me through all the details regarding the ring. I particularly liked that I was able to hold the ring with a deposit for a few weeks until I was able to get in and purchase fully. I’m sure my partner will absolutely love the ring.

Amazing service from this jeweller, especially from Chloe. I purchased some earrings but took an allergic reaction. Chloe put me in touch with Chopard who were really helpful and I was offered a replacement item. No fuss, no drama they were just absolutely fantastic and top customer service. Thank you!

Fantastic service from ROX. Chloe was brilliant, very efficient and patient! I've just purchased my second item and wouldn't hesitate to use ROX again.

As always a fantastic service from Joanne, she really goes above and beyond. Excellent customer service and a perfect personal touch.
Scott McNeill

Joanne and Chloe massive help can’t thank them enough. Partner is over the moon and they made the process so much easier. Thanks again girls

The sales assistant Samantha who helped me was genuinely amazing. They were very patient and attentive. You can tell they actually care about helping, not just making a sale. It made a big difference to my experience.

Amazing Jewellers. Purchased an absolute stunning engagement ring from the Liverpool branch and been back to order more rings since. Jess, Sue, and the team are so welcoming and make the whole experience.

We can’t wait to order our wedding rings from here to complete the collection.

Excellent service. I ordered a Tag Heuer watch at 2pm on Wednesday. Watch delivered by 10:20 the following day. Chloe responded to my questions promptly. Bracelet strap adjusted to my size. Thrilled and a great price.

Fast delivery and candle well packaged. Great communication via emails. Thank you 😊

Had great experience with them customer service was excellent and really helpful with everything I needed

Stay away at all cost!

My husband bought my engagement ring in good faith that he was buying a high quality ring. One of the side diamonds had fallen out, I was devastated. Then the main diamond had fallen out. We phoned rox to explain what had happened to be told it’s because you haven’t had the ring cleaned which was so insulting as we had only had it for 2.5 years and the first side stone had fallen out after a month of having the ring.
We had a specialist look at the ring and he said the band has been made faulty and weak and this needs to go back to the company that made the ring as it was made faulty the the first place.

We took the ring back to Rox which they confirmed the band and setting will need replacing and quoted a lot of money for this to be replaced!

This is absolutely absurd that Rox can sell faulty goods and charge customers to fix just because it’s out of warranty.

Just to Note from your below unsatisfactory and insulting response, the first side stone fell out after one month. I stopped wearing the ring after the big stone fell out in 2019. So you are saying after one month of wear the stone is ok to fall out?
I have been wearing my grandmas engagement ring which is over 80 years old and never had a problem.

Plus a time limit on collection was never mentioned.

Great service easy and simple to use *****

I recently had the pleasure of being assisted by Jess at Rox Diamonds & Thrills, and I can confidently say the experience was exceptional from start to finish. Jess demonstrated a rare combination of professionalism, knowledge, and genuine warmth that made the entire process both enjoyable and stress-free.

If you’re visiting Rox Diamonds & Thrills in Liverpool, I highly recommend asking for Jess—you’ll be in excellent hands.

Helen made our experience so easy! We live in Spain but whilst living in the UK my partner purchased my engagement ring at Rox! Helen communicated to us via WhatsApp, sending me pictures of the matching wedding ring. Our visits to the UK were very fleeting but the service was excellent 💕 We were recognised whenever we went in and everything worked out great! We are now back in Spain with two stunning wedding rings! I would highly recommend Helen and our Rox experience, a very personal touch 💕

Fast delivery and great price

Amazing customer service. Was served by the manager Jo.. what a great personal experience she offers.. welcoming, personal and friendly.

Good quality products, my husband and I have purchased jewellery from Rox a few times before. Beautifully packaged and excellent delivery.

The customer service from Chloe and Jill was fantastic. They did everything you would expect and more. As good an experience as I have ever had with an online purchase.