Following our experience with RoomRaccoon, we are unfortunately not satisfied with the value for money or the level of support provided. A hotel management system is business-critical software.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Com o meu sistema antigo, eu tinha muitos problemas com Overbooking. Por conta da demora nas integrações com as OTAs. Agora com a roomraccoon isso foi 100% resolvido por integrar as reservas em segund... Vis mer
A RoomRaccon é ótima, eficaz e muito util. Corresponde sempre às minhas necessidades, de uma forma muito simples. Têm variados serviços para que possa ter tudo num único local e ser mais fácil de ge... Vis mer
Selskapet har svart
RoomRaccoon hat Potenzial, aber scheinbar ist der Staff mehr damit beschäftigt, zu verkaufen oder die Preise anzuheben, statt die Plattform zu entwickeln und Bugs zu beheben. Die Berichte sind nicht d... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button. The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience. The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions. The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it. Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.
Kontaktopplysninger
Keizerstraat 15, 4811 HL, Breda, Nederland
- +31767997004
- info@roomraccoon.com
- www.roomraccoon.com
3,5
Middels
301 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 30 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Automatização de processos
Aderir a este software foi uma mais valia para o meu trabalho, pois permite a automatização de bastante processo, desde a comunicação com os hóspedes, faturação, conectividades com operadores, organização de calendários e de tarefas.
1. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Obrigado por partilhar a sua experiência com a RoomRaccoon! Ficamos muito contentes por saber que tem sido um ativo tão valioso para as operações do seu hotel. É fantástico saber que a nossa plataforma o ajudou a simplificar os seus processos, desde a comunicação com os hóspedes à faturação e muito mais.
Muito profissionais
Muito profissionais, obrigada pelo vosso empenho e dedicação em prol dos clientes, Bem Haja.
28. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Obrigado pelas vossas palavras simpáticas, Teresa! Ficamos muito satisfeitos por saber que considerou o nosso serviço profissional. Se houver algo mais que possamos fazer para melhorar ainda mais a sua experiência, não hesite em contactar-nos. Estamos aqui para o apoiar em todas as fases do processo!
An Automated system that has saved me countless hours of work
Roomraccoon is the best friendliest , easiest and the most advance system we have come accross to manage our guesthouse . Reservations, emails and payment are completely automated which has saved us a lot of time
7. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for taking the time to share your experience with RoomRaccoon, Precious! We're thrilled to hear that our system has been such a valuable asset to your guesthouse operations. Making tasks like reservations, emails, and payments automated and streamlined is exactly what we strive for, so it's fantastic to know that it's saving you countless hours of work.
Svar fra RoomRaccoon Hotel Tech
Thank you for your review David! We're happy to hear that you find our interface user-friendly. We've put a lot of effort into designing it to be intuitive and accessible for our users, so it's fantastic to know that it's working well for you.
A capacidade de resposta rápida e eficaz
26. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Agradecemos a sua avaliação! É ótimo saber que considerou valiosa a capacidade de resposta rápida e eficaz do nosso sistema. Se tiver alguma dúvida ou precisar de mais assistência, não hesite em contactar-nos.
Systeem werkt makkelijk en snel
Systeem werkt makkelijk en snel.
Hier en daar enige uitdaging maar daar wordt bij geholpen.
27. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt voor het delen van je ervaring met ons systeem, Mark! We zijn blij om te horen dat je RoomRaccoon makkelijk te gebruiken vindt. We begrijpen dat er uitdagingen kunnen ontstaan, maar we zijn blij om te horen dat je de geboden assistentie nuttig vond om ze te overwinnen. We zijn er om je bij elke stap te ondersteunen!
Apoio
O profissionalismo do apoio ao cliente é extremamente positivo...
23. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Muito obrigado pelas suas amáveis palavras sobre a nossa equipa de apoio ao cliente! Estamos orgulhosos por saber que teve uma experiência tão positiva com eles. Prestar um apoio profissional e eficaz é uma prioridade máxima para nós e estamos muito satisfeitos por a nossa equipa ter correspondido às suas expectativas.
O apoio da Room Raccon ajudou-me a aumentar o retorno esperado da venda de quartos
O apoio da Room Raccon ajudou-me a melhorar a expectativa de retorno da venda de quartos através da yield management.
14. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Obrigado por partilhar o seu feedback sobre o RoomRaccoon, Filipe. Ficamos muito contentes por saber que o nosso apoio o ajudou a aumentar o retorno esperado das vendas de quartos através do yield management!
Best option on the market
Roomracoon has turned our business operations around. It‘s easy and intuitive to use, has many features that were important for our decision making when it came to a new hotel management software (easy ota integration, automated messaging, booking engine and integrated payment gateway) and many features that have made business a breeze (integration with 3rd party software like xero, upsell options etc).
We appreciate a modern design of front end as well as booking engine as well and are absolutely convinced that roomracoon is the best option on the market if you want to succeed with your hospitality business.
27. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your glowing review, Vanessa! We're proud to hear that RoomRaccoon has made such a positive impact on your property operations. It's fantastic to know that our software's ease of use, intuitive features, and comprehensive capabilities have met your needs and helped streamline your decision-making process. Your confidence in RoomRaccoon as the best option on the market for hospitality businesses means the world to us. We're here to support you every step of the way as you continue to succeed in the industry. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're dedicated to your success!
Don’t fall for this company
Don’t fall for this company. It’s money and not customer driven. When they made a mistake in their billing, they blackmailed me to pay the wrong amount by blocking the service completely, although they later admitted that their invoice was wrong. It was hard to get out of the contract, they simply don't reply and still have not paid me back the 229,50 euro they owe me. There are better and more friendly companies out there, like lodgify and Redforts.
Val niet voor dit bedrijf. Het is geld en niet klantgericht. Toen ze een fout maakten bij hun facturering, chanteerden ze mij om het verkeerde bedrag te betalen door de service volledig te blokkeren, hoewel ze later toegaf dat hun factuur onjuist was. Het was moeilijk om onder het contract uit te komen, ze reageren gewoon niet en hebben de 229,50 euro die ze me schuldig zijn nog steeds niet terugbetaald. Er zijn betere en vriendelijkere bedrijven, zoals lodgify en Redforts.
The comment by Roomraccoon underneath is a standard one. I sent them 4 mails in the last 8 weeks to resolve this and they never replied...
De opmerking van Roomraccoon hieronder is een standaard opmerking. Ik heb ze de afgelopen 8 weken vier e-mails gestuurd om dit op te lossen, maar ze hebben nooit geantwoord...
23. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for sharing your feedback with us, Fred. We appreciate your perspective and apologize for any inconvenience you may have experienced while you were using RoomRaccoon. Regarding the reimbursement, we followed the terms outlined in our agreement and took the necessary steps to resolve the issue fairly. If you would like to rediscuss this matter further or have any questions, please feel free to reach out to us directly.
Top Bedrijf !!
Wij werken al jaren met RoomRaccoon. Ze werken heel secuur en reageren accuraat op de wensen van de klant. Ik zou RoomRaccoon aan iedereen aanbevelen!
21. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt voor je voortdurende steun en voor het delen van je positieve ervaring, Wim! We zijn blij dat we al vele jaren je vertrouwde partner zijn en dat RoomRaccoon een verschil heeft gemaakt voor jouw bedrijf. Als er nog iets is dat we kunnen doen om uw ervaring te verbeteren of uw behoeften verder te ondersteunen, aarzel dan niet om het ons te laten weten. We kijken ernaar uit om u en uw bedrijf te blijven bedienen met uitmuntendheid.
RoomRaccoon is the best
RoomRaccoon is the best channel manager we’ve ever had. Easy to use, easy to make bookings or draw reports.
I wouldn’t change to any other booking system.
Queries can be sent through the system and we normally get an answer very quickly.
20. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your glowing review, Roel! We're thrilled to hear that RoomRaccoon has been such a game-changer for your business. Making bookings and generating reports should definitely be hassle-free, and we're delighted that our platform delivers on that promise for you. Thanks again for choosing RoomRaccoon!
Erg vriendelijk en behulpzaam
Casper was erg behulpzaam en vriendelijk. Geïnterneerd in onze accommodatie en ons zelf.
Duidelijke uitleg en een terugkoppeling in de mail.
Belde nog netjes een paar dagen later of we vragen hadden en er allemaal uitkwamen met de feedback punten.
16. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Heel erg bedankt dat je de tijd hebt genomen om je ervaring te delen, Danique! We zijn blij om te horen dat Casper je zo vriendelijk en behulpzaam heeft geholpen. Als je in de toekomst nog meer hulp nodig hebt of vragen hebt, neem dan gerust contact met ons op. We zijn er om je te helpen!
Buen servicio de ayuda
Gracias por atender todas nuestras dudas.
7. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Gracias por tu comentario, Villa Miguela. Estamos encantados de saber que nuestro servicio de ayuda te ha resultado beneficioso. Si tiene más preguntas o necesita más ayuda en el futuro, no dude en ponerse en contacto con nosotros. Estamos aquí para ayudarle.
Fantastic support from Frank Cachia and…
Fantastic support from Frank Cachia and any issues resolved promptly.
14. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your kind words and for sharing your positive experience with RoomRaccoom, Claire. We're thrilled to hear that you received fantastic support from Frank and that any issues you encountered were resolved promptly. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing RoomRaccoon.
always getting them on the line when…
always getting them on the line when something is urgent is very helpful.
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for taking the time to share your positive experience with RoomRaccoon, Dia! We're thrilled to hear that our team has been able to assist you promptly, especially during urgent situations. We look forward to continue servicing your property in the future
RR overall is up to standard and the…
RR overall is up to standard and the fact that we can access the system away from the office is the plus for me as I can manage it from home. The fact that we can't split a booking bothers me because we end up losing information of the other booked nights.
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for taking the time to share your feedback with us, Vibe. We're glad to hear that our system meets your expectations and that the ability to access it remotely has been beneficial for you in managing tasks from home. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to improve our system and user experience for our hoteliers.
Always helpful
Always helpful, lovely team, and it's always great to speak to familiar people when I call/email.
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for your kind words and for taking the time to share your positive experience with RoomRaccoon, Kirsty. Creating a welcoming and supportive environment for our hoteliers is incredibly important to us, and we're delighted to know that you feel comfortable reaching out to us whenever you need assistance. Thank you again for your support.
Exceptional Customer Service
The academy section it's very useful but Frank Cachia has been a superstar for my business.
He helped and answered at all the questions that myself and the team had.
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for taking the time to share your positive experience with RoomRaccoon. It's always rewarding to know that our commitment to exceptional customer service is making a meaningful impact. Frank is indeed an invaluable member of our team, and we're delighted to hear that he has been a superstar for your business. Thank you for choosing RoomRaccoon.
Fijn gesprek en goede tips
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hartelijk dank voor je vriendelijke woorden, Sam! We zijn blij om te horen dat je hebt genoten van je sessie met onze Customer Success Manager en dat je de tips nuttig vond. Als je nog iets anders wilt bespreken of andere tips zoekt, kun je altijd contact met ons opnemen. Uw feedback wordt zeer op prijs gesteld!
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