Following our experience with RoomRaccoon, we are unfortunately not satisfied with the value for money or the level of support provided. A hotel management system is business-critical software.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Com o meu sistema antigo, eu tinha muitos problemas com Overbooking. Por conta da demora nas integrações com as OTAs. Agora com a roomraccoon isso foi 100% resolvido por integrar as reservas em segund... Vis mer
A RoomRaccon é ótima, eficaz e muito util. Corresponde sempre às minhas necessidades, de uma forma muito simples. Têm variados serviços para que possa ter tudo num único local e ser mais fácil de ge... Vis mer
Selskapet har svart
RoomRaccoon hat Potenzial, aber scheinbar ist der Staff mehr damit beschäftigt, zu verkaufen oder die Preise anzuheben, statt die Plattform zu entwickeln und Bugs zu beheben. Die Berichte sind nicht d... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button. The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience. The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions. The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it. Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.
Kontaktopplysninger
Keizerstraat 15, 4811 HL, Breda, Nederland
- +31767997004
- info@roomraccoon.com
- www.roomraccoon.com
3,5
Middels
301 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 30 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lost zijn problemen niet op
Lost zijn problemen niet op, ver weg van blijven!!!
26. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt dat je de tijd hebt genomen om je feedback te delen, Robbie. We waarderen je inzichten en begrijpen dat jouw ervaring, of die van je collega, belangrijk voor ons is. Ons team zet zich in om effectieve oplossingen en ondersteuning te bieden, en het spijt ons oprecht om te horen dat je ervaring niet aan die verwachtingen voldeed.
RoomRaccoon geeft je geld weg aan…
RoomRaccoon geeft je geld weg aan anderen en doet er dan maanden over om het recht te zetten. Van enige vorm van oplossen van het probleem, door bijvoorbeeld direct het geld over te maken, is geen sprake. RoomRaccoon is niet bereikbaar voor problemen van hun klanten, maar wel voor het innen van hun rekeningen.
En als klap op de vuurpijl… De directeur geeft een slechte recensie aan de klant waar RoomRaccoon het probleem heeft veroorzaakt, ook al is de directeur er nog nooit geweest… Triest!
1. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt dat je de tijd hebt genomen om je feedback te delen, Omar J de Graff. Na het bekijken van onze database konden we je naam niet vinden, wat suggereert dat je misschien geen directe gebruiker van ons systeem bent. We zijn ons echter bewust van de zaak waar je naar verwijst. Ter verduidelijking: het probleem was het gevolg van een fout van het eigendom en we hebben onmiddellijk actie ondernomen om het op te lossen. Het geld is volledig uitbetaald aan de hotelier en ons team heeft hard gewerkt om hen tijdens het proces te ondersteunen.
Feedback
Thank you to Serena for the good level of service today 20/08/2024. I enjoyed learning about room racoon and what it can do. Best Regards Rupert
20. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for your kind words, Rupert! We’re thrilled to hear that you enjoyed learning about RoomRaccoon and that Serena provided you with excellent service. We're here to support you every step of the way, so if you have any more questions or need further assistance, don't hesitate to reach out.
Thank you Serena.
It's always such a joy dealing with Serena as she knows the product well, efficient, professional and very friendly. Thanks so much Serena. Best regards, Lee.
13. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your 5-star review, Lee! We’re thrilled to hear that Serena has provided you with such a positive experience. We’ll be sure to pass along your compliments to her. Your feedback means the world to us, and we're here whenever you need us.
Simple and easy to follow step by step…
Simple and easy to follow step by step guidance provided by Serena.
13. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for taking the time to leave us a review, Ahmed. We're glad to hear that Serena’s step-by-step guidance made things simple and easy for you.
Efficient
A simple, effective and easy system. The team is great, quick response times and always willing to assist.
13. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for your wonderful feedback, Shuayb! We’re delighted to hear that you find our system simple and effective and that our team has been able to support you with quick response times.
Porque es un formato rápido
Porque es un formato rápido, sencillo y completo
6. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Gracias por sus comentarios. Estamos encantados de que encuentre nuestro formato rápido, sencillo y completo. Si tiene alguna otra duda o necesita más ayuda, ¡estamos a su disposición!
Il programma è molto semplice ed…
Il programma è molto semplice ed efficente , ma purtroppo ancora non riesco ad utilizzarlo al meglio
Grazie
Milesi Rita
7. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Grazie per il vostro feedback! Siamo lieti di sapere che trovi RoomRaccoon semplice ed efficiente. Se avete problemi nell'utilizzarlo al massimo delle sue potenzialità, siamo qui per aiutarvi! Non esiti a contattare il nostro team di assistenza: saremo lieti di guidarla in tutte le funzioni o di fornirle ulteriore formazione. Vogliamo assicurarci che possiate ottenere il massimo dal sistema.
The GOAT of customer service
RoomRaccoon support is the best I have ever experienced amongst any supplier. Nothing is too much to help with, no question too silly and they are all always super friendly. Truly THE BEST!
2. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your amazing feedback, Belinda! We're thrilled to hear that our support team has made such a positive impact on your experience with RoomRaccoon. We'll continue to be here for you, ready to help with anything you need, no matter how big or small.
Easy to use integrated system
Easy to use integrated system. Support is good, Frank in particular is great to deal with.
No real issues once the transition was complete.
1. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for the fantastic 5-star review, Sinead! We're thrilled to hear that you find RoomRaccoon easy-to-use and Frank will be delighted to know he's made such a positive impact on your experience.
If you ever need anything, our team is always here to support you. Thanks again for being a valued part of the RoomRaccoon family!
Room Racoon User Experience
The user interface is very user friendly. I myself have worked with a lot of reservation systems including opera cloud, and this is by far much more simplistic and straight forward.
Training new team members on this system is a breeze!
1. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for sharing your experience with RoomRaccoon! We're thrilled to hear that you find our interface user-friendly, especially compared to other systems. It's great to know that training new team members has been a breeze—making your job easier is exactly what we're here for!
Gestor de reservas eficaz
Gestor de reservas muito prático e com diferente funcionalidades.
24. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Obrigado pela sua excelente avaliação, Maria! Ficamos muito contentes por saber que considera o nosso gestor de reservas prático e que aprecia a variedade de funcionalidades que oferecemos. Na RoomRaccoon, estamos empenhados em tornar a sua experiência tão perfeita e eficiente quanto possível. Se tiver alguma sugestão ou precisar de mais assistência, não hesite em contactar-nos. Estamos aqui para o apoiar em cada passo do caminho!
Kein Notfall service am Wochende…
Kein Notfall service am Wochende Programm zeigt Fehler keiner erreichbar und das als hotel Software ist etwas blöd
Leider braucht es Manchmal eine etwas schlechtere Bewertung um das Besserungen stattfinden
Wir haben trotz email Anruf auch heute keine Rückmeldung
20. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Danke, dass Sie uns Ihr Feedback mitgeteilt haben, Cocco. Es tut uns wirklich leid, von den Problemen zu hören, die Sie hatten. Wir möchten klarstellen, dass wir auch am Wochenende Unterstützung anbieten. Es scheint, dass es ein Missverständnis oder einen Kommunikationsfehler gegeben hat, und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die dadurch entstanden sind. Wenn Sie etwas Bestimmtes wünschen, das wir sofort angehen sollen, zögern Sie bitte nicht, uns direkt zu kontaktieren: contact@support.roomraccoon.com. Wir sind bestrebt, Ihre Erfahrungen mit RoomRaccoon so gut wie möglich zu gestalten. Vielen Dank für Ihre Geduld und Ihr Verständnis.
The RoomRaccoon is are always there to assist and support
The RoomRaccoon is are always there to help and support you - and always so quickly and efficiently! This product really has been a game-changer for me in our accommodation business and the team certainly back-up the product perfectly.
18. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for your 5 star review, Bev! We're happy to hear that RoomRaccoon has been a game-changer for your property. Our team is dedicated to providing quick and efficient support, and it's wonderful to know that this has made a positive impact for you. Thank you for being a part of the RoomRaccoon community!
Great easy to use property management…
Great easy to use property management system; greatly improved our productivity and ability increase occupancy.
Noordhoek Village Hotel General Manager
Max
1. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your fantastic review, Max! We’re thrilled to hear that you find our property management system easy to use and that it has significantly improved your productivity and occupancy rates at Noordhoek Village.
How to optimise my booking engine with Room Racoon
My Customer Success Manager from Room Raccoon is extremely helpful and informative, in advising me on functions I should be using in my booking engine to drive direct bookings and increase my visibility on other platforms and with OTAs
15. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your kind words! We’re thrilled to hear that your Customer Success Manager has been helpful. Our team is dedicated to ensuring you get the most out of RoomRaccoon’s features to drive direct bookings and boost your visibility. If you have any more questions or need further assistance, please don’t hesitate to reach out. We're here to help Topaz Cove Luxury Villas succeed!
Ideaal voor kleinere properties
Goede, snelle en transparante communicatie vanuit RoomRaccoon.
Het systeem is gemakkelijk te navigeren, overzichtelijk en gebruikersvriendelijk. Ideaal voor een kleiner hotel.
Assistentie van RoomRaccoon voor onboarding was zeer gewaardeerd. Hierbij ook duidelijk communicatie. Er werd goed geluisterd naar de wensen van de klant.
D.m.v. de automatisch emails hebben wij onze processen meer kunnen automatiseren en kunnen wij efficiënter werken.
Erg tevreden!
25. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hartelijk dank voor uw geweldige feedback! We zijn blij om te horen dat RoomRaccoon heeft bijgedragen aan het verbeteren van uw hotelactiviteiten. Uw ervaring naadloos en efficiënt laten verlopen is onze topprioriteit, en we zijn blij dat het gebruiksgemak van ons systeem en de duidelijke communicatie voordelig zijn geweest voor uw team. We zijn er om u bij elke stap te ondersteunen en we kijken ernaar uit om u te blijven helpen uw processen te stroomlijnen. Op nog vele efficiënte dagen in het verschiet!
Zeer matig
Gebruiksvriendelijk systeem 4/5
Opties systeem 3/5
Doorontwikkeling software 2/5
Service 1/5
Als je een belafspraak maakt wordt je niet gebeld, alle medewerkers zeggen wat anders en schrijven zelf automatisch af binnen 5 dagen maar om een fout te op lossen duurt 3 maanden en komt niet verder dan een sorry.
Niet aanbevolen
26. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt dat je de tijd hebt genomen om je feedback met ons te delen, Stefano. We waarderen alle input, zowel positief als negatief, omdat het ons helpt te begrijpen waar we kunnen verbeteren. We hebben nota genomen van je bezorgdheid over de discrepanties in de communicatie en de tijd die het kost om fouten te herstellen, en we bieden onze oprechte excuses aan voor de frustratie of het ongemak dat je hierdoor hebt ondervonden. Uw tevredenheid is onze hoogste prioriteit en we hopen in de toekomst uw vertrouwen terug te winnen.
I'm very disappointed with the services…
I'm very disappointed with the services and reply from your side. We've been waiting almost two months for a response from the team, and all we have is the filling. We have been missold a service that you are not able to provide, and we feel trapped.
10. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
We apologize for the frustration you've experienced with our services, Claiton. We understand how waiting for nearly two months for a resolution can be disheartening. Rest assured, we've notified our team to reach out to you promptly to address your concerns and greatly value the opportunity to regain your trust and confidence in RoomRaccoon.
Always helpful
Always helpful. Great service which is one of the key factors for any business. We hardly have any issues ever.
Welldone!!
29. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your kind words! Providing excellent service is always our top priority, and it's wonderful to know that we've been able to meet your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Dette er Trustpilot
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