Following our experience with RoomRaccoon, we are unfortunately not satisfied with the value for money or the level of support provided. A hotel management system is business-critical software.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Com o meu sistema antigo, eu tinha muitos problemas com Overbooking. Por conta da demora nas integrações com as OTAs. Agora com a roomraccoon isso foi 100% resolvido por integrar as reservas em segund... Vis mer
A RoomRaccon é ótima, eficaz e muito util. Corresponde sempre às minhas necessidades, de uma forma muito simples. Têm variados serviços para que possa ter tudo num único local e ser mais fácil de ge... Vis mer
Selskapet har svart
RoomRaccoon hat Potenzial, aber scheinbar ist der Staff mehr damit beschäftigt, zu verkaufen oder die Preise anzuheben, statt die Plattform zu entwickeln und Bugs zu beheben. Die Berichte sind nicht d... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button. The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience. The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions. The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it. Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.
Kontaktopplysninger
Keizerstraat 15, 4811 HL, Breda, Nederland
- +31767997004
- info@roomraccoon.com
- www.roomraccoon.com
3,5
Middels
301 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 30 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
O programa é simples e fácil de usar
O programa é simples e fácil de usar. Gostaria apenas de mais opções de filtros, como por exemplo um filtro de quartos que não estão ocupados no dia ou ainda uma opção para personalizar filtros à minha maneira.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Muito obrigado pela sua ótima avaliação, Douglas! É ótimo saber que você acha o programa simples e fácil de usar — é exatamente isso que buscamos.
Também agradecemos muito sua sugestão sobre as opções de filtros. Poder filtrar quartos desocupados ou criar filtros personalizados parece uma maneira inteligente de melhorar a usabilidade, e entendemos como isso pode beneficiar seu fluxo de trabalho.
Mais uma vez, obrigado por compartilhar sua experiência e por nos ajudar a melhorar.
Simple and easy to use
Simple and easy to use
Good communication
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hi Charlene,
Thank you so much for your kind words! We’re really glad to hear that you find RoomRaccoon simple and easy to use, that’s exactly what we aim for.
It’s also great to know that communication has been a strong point in your experience. If there’s ever anything more we can do to support you, we’re just a message away.
Thanks again for your support!
Not Responding, lack of Communication
We have been with Room Raccon since 2019, it was always been a pleasure working with them, sufficient and user-friendly. Still, I must say that over the years, with them growing,g the customer service you receive from them in South Africa lack a lot... when sending mails it takes days even weeks for a reply and sometimes no reply at all, we have been sitting with a so called billing error each month, money gets deducted from our credit card, each month we sitting with please provide proof, each month we provide proof then its ok for a month, next month the same... Oh, sorry, it's a system error. It's not a system error; humans work the system and set it up. If it were a system error, we would not need someone setting it up or working on it....
It's frustrating that when you send an email, you go into an automated queue with a case number, just a number, and not a client....
Again, sad that Room Raccon treats clients this way.
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
We’re sorry to hear that you've had a frustrating experience trying to reach us.
Please rest assured that we take this matter very seriously, and we’re committed to understanding exactly what went wrong.
Our team will be in touch with you directly to further discuss the situation and work towards a resolution.
Kind regards,
The RoomRaccoon Team
Super slechte communicatie
Super slechte communicatie.
Bedrijf afgelopen week 5x aan de telefoon gehad.
Alles zou opgelost zijn. Maar ze blokkeren je account gewoon en leggen je bedrijf plat!! Incasseren automatisch terwijl er helemaal geen machtiging is afgegeven.
Kijk hier mee uit ze leggen je bedrijf plat zodat er geen booking meer bij je binnenkomt!!
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Beste J.A. Den Besten, Het spijt ons te horen dat je een frustrerende ervaring hebt gehad bij het proberen contact met ons op te nemen en dat de toegang tot je account was beïnvloed.
We begrijpen hoe belangrijk een vlotte diestverlening is voor je bedrijf, vooral als het gaat om het ontvangen van boekingen. We willen je verzekeren dat we deze kwestie zeer serieus nemen en vastbesloten zijn om precies te achterhalen wat er is misgegaan.
Ons team zal rechtstreeks contact met je opnemen om de situatie verder te bespreken en samen naar een oplossing te zoeken.
Met vriendelijke groet,
Het RoomRaccoon-team
Heavily oversold on functionality and poor value compared to others
Heavily oversold on functionality, later to find that other much cheaper platforms such as NightsBridge had very similar functionality and better connectivity to tour operators. We eventually did a side by side comparison and Roomraccoon was definitely poor value.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for taking the time to share your experience, KIm. We're sorry to hear that RoomRaccoon didn’t meet your expectations and that you found more value elsewhere. We aim to provide a powerful all-in-one solution for hoteliers, and it’s disappointing to know we missed the mark for your property.
Funciona muy bien y la atencion de la…
Funciona muy bien y la atencion de la empresa cuando hay algun problema es buena
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hola Javier,
Gracias por tu reseña y por tus comentarios positivos. Nos alegra saber que RoomRaccoon funciona bien para ti y que has tenido una buena experiencia con nuestro equipo de soporte cuando ha habido algún problema.
Agradecemos tu confianza y esperamos seguir apoyando a tu negocio.
Nemen de tijd om je probleem te…
Nemen de tijd om je probleem te begrijpen en op te lossen.
Ze staan steeds voor je klaar.
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt voor je mooie review, Manu. Het is fijn om te horen dat je onze support waardeert en dat we de tijd nemen om je echt te helpen.
We streven ernaar om altijd klaar te staan voor onze gebruikers, dus het is goed om te weten dat dit ook zo wordt ervaren.
Dank je wel voor je vertrouwen in RoomRaccoon.
Highly recommended
Wonderful software that is easy to use. Niels and Ashlene have always gone out of their way to help us and would recommend to everyone!
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hi Denicke,
Thank you for your kind words and recommendation. We're so pleased to hear that you find the software easy to use and that Niels and Ashlene have been so supportive — we'll be sure to pass on your feedback to them.
It's always great to hear when our team makes a difference. We're glad to have you with us and look forward to continuing to support your success.
best service
we recieved the best service from Ashlene van Reenen
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hi Lesego,
Thank you for your kind words and for leaving us a 5-star review. We're so pleased to hear that you received such great service from Ashlene. We'll be sure to pass on your feedback – she’ll be glad to know her support made a positive impact.
If there's anything more we can do for you, we're just a message away.
Lavorare è un piacere
RoomRaccoon ha reso il nostro lavoro semplice e veloce ! Formazione costante, assistenza su misura e servizi infiniti.
Ottimizza le tue vendite e sembra pensato apposta per chi come noi cercava un metodo innovativo ma alla portata di tutti per far crescere un'azienda a conduzione famigliare di oltre 100anni!
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Ciao Bianca,
Grazie mille per la tua splendida recensione. Siamo davvero felici di sapere che RoomRaccoon ha semplificato e velocizzato il vostro lavoro, offrendo supporto costante e funzionalità su misura.
È particolarmente significativo per noi sapere che il sistema si adatta bene a una realtà come la vostra, con oltre 100 anni di storia familiare. È proprio per strutture come la vostra che lavoriamo ogni giorno per offrire soluzioni innovative e accessibili.
Siamo felici di accompagnarvi nel vostro percorso di crescita!
Our 1st 1/4 business review… we worth the effort.
Just had our 1st 1/4 business review with Yasmin , throughly worthwhile excerise - very well prepared summary of our performance and insighful ideas to add value and make improvements to our buisness and how we utilise RR software. .
RoomRacoon came highly recommended, this was just another good example of "why" !!
30. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hi Frank,
Thank you for sharing such positive feedback. It's great to hear that your first quarterly business review with Yasmin was a valuable experience. We’re glad the session provided meaningful insights and practical ideas to help you get even more out of RoomRaccoon.
It’s always encouraging to hear we’re living up to the strong recommendations, and we look forward to continuing to support your success.
Jederzeit zum Empfehlen!
Sehr guter Support und einfache Handling der Software.
28. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Vielen Dank für Ihr tolles Feedback, Dirk! Es freut uns sehr, dass Sie mit unserem Support zufrieden sind und die Software als benutzerfreundlich empfinden. Wenn Sie einmal etwas benötigen, sind wir jederzeit für Sie da!
Best PMS we've worked with!
15. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thanks for your feedback, Jurie! It’s our mission to make hotel management as seamless and powerful as possible, and it’s great to know we’re hitting the mark.
Great service and quite informative
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for the kind words. We're so glad to hear that you found our service informative. If there’s ever anything more you’d like to explore or learn, we’re always here to help!
Super efficient
Super efficient, well integrated with peach payments and tablet POS, makes running the hotel very easy with all information in 1 place. Great customer support!!!!
11. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your amazing feedback, Elizabeth. We're happy to hear that RoomRaccoon’s integration with Peach Payments and Tablet POS is making your operations smoother. Having everything in one place really does make a difference, and we're so glad you're experiencing the benefits.
Excellent service
Excellent service. Ça fait 5 ans que je suis avec roomraccoon. J'adore leur offre. Ils ont développés la section francophone depuis quelques années pour offrir un meilleur service!
4. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Merci beaucoup pour vos aimables paroles et votre confiance sans faille au cours des cinq dernières années ! Nous sommes heureux d'apprendre que vous appréciez notre offre et que vous avez remarqué les améliorations que nous avons apportées pour nos utilisateurs. Fournir un excellent service est une priorité pour nous, et c'est formidable de savoir que cela fait la différence.
Great Tool for every accommodation business
Room Racoon is very simple and easy to use tool, and support is fantastic. Nothing is a problem, just give them a ring and they will always find a solution.
Definitely recommend.
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you so much for your kind words, Rina! We're happy to hear that you find RoomRaccoon easy to use and that our support team has been there for you when needed. Providing solutions and top-notch service is what we strive for! We truly appreciate your recommendation and look forward to continuing to support your business.
Seit unserem 1. Tag
Wir arbeiten nun seit Beginn an mit RoomRaccoon HotelTech. Nach anfänglichen Schwierigkeiten hat sich aber RRHT immer optimiert und verbessert. Daher ist uns die Entscheidung leicht gefallen weiterhin mit RRHT zu arbeiten obwohl doch einige Anbieter sich ebenso zeigen lassen können. RRHT entwickelt sich laufend weiter um den Bedürfnissen der Kunden einerseits und der Gastgeber andererseits gerecht zu werden. Wir können daher RRHT mit gutem Gewissen weiter empfehlen!
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Vielen Dank, dass du dir die Zeit genommen hast, eine so durchdachte Bewertung abzugeben! Wir wissen es wirklich zu schätzen, dass du deine Erfahrungen mit RoomRaccoon teilst. Wir freuen uns sehr zu hören, dass du trotz anfänglicher Schwierigkeiten die kontinuierlichen Optimierungen und Verbesserungen, die wir umgesetzt haben, miterlebt hast. Deine Anerkennung für unsere Bemühungen, uns weiterzuentwickeln und die Bedürfnisse unserer Kunden und ihrer Gäste zu erfüllen, ist unglaublich lohnend.
Ruggengraat van ons bedrijf
Goed programma om boekingen en verblijfsruimtes te beheren. Daarnaast gebruiken we het ook voor onze vergaderruimtes. Programma is te koppelen met verschillende boekingsplatforms. Het heeft een overzichtelijke agenda en werkt ook op een mobiele telefoon.
Heel handig is dat er een channel manager in het programma zit.
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hartelijk dank voor je geweldige 5-sterren recensie! We zijn blij om te horen dat je RoomRaccoon een waardevol hulpmiddel vindt voor het beheren van je reserveringen. We streven ernaar om uitgebreide en handige oplossingen te bieden voor onze gebruikers en jouw feedback bevestigt dat we op de goede weg zijn.
Geweldig systeem wat tijd en geld bespaart!
Wij, Gasterij Hotel Dennenoord, hebben sinds 1 januari 2025 voor RoomRaccoon gekozen.
Voor ons ging werkelijk een nieuwe wereld open!
Het is ongelooflijk hoe je met dit systeem kunt werken.
Het heeft een kalender waar je in één oogopslag kunt zien welke kamers geboekt zijn, geheel of gedeeltelijk betaald zijn. Ze zijn heel makkelijk aan te passen of samen te voegen.
Er zijn diverse lijsten zoals een F&B en Housekeeping lijst.
In de geïntegreerde Channel manager pas je eenvoudig prijzen, in- en uitcheck aan.
Het systeem herkent gasten zodat men niet steeds alle gegevens hoeft in te vullen en betaling vooraf aanvragen is maar één van de vele mogelijkheden.
RoomRaccoon is uit te breiden met boekhouding en andere hele handige tools.
Je persoonlijke hulp manager én de digitale (Rocco) helpen je uitstekend.
Kortom: Wij zijn erg blij met RoomRaccoon en het scheelt ons ook nog veel marge die de (bekende) boeking sites vragen!
Gasterij Hotel Dennenoord
Philip & Ilze
Boxtel
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Lieve Philip & Ilze, Hartelijk dank voor jullie 5-sterren review! We zijn blij om te horen dat jullie de RoomRaccoon zo intuïtief vinden en dat functies zoals de visuele kalender en Housekeeping waardevol blijken te zijn. Een speciaal woord van dank voor het benadrukken van de uitstekende support door uw Customer Success Manager en Rocco! We kijken uit naar een lange en succesvolle samenwerking met Gasterij Hotel Dennenoord!
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