RoomRaccoon Hotel Tech Anmeldelser 

Amazing detail and knowledge. Polite and professional.

une efficacité avec le service client et une bonne ergonomie qui facilite notre quotidien

Logiciel fonctionnel, lisible avec lequel nous travaillons depuis 2 ans. Évolutions régulières et équipée à l'écoute.

solutions complètes et qui s'adapte a nos besoins

Ajuda nos muito com a organização das reservas, facilita o trabalho do housekiping

RoomRaccoon changed my work-life balance for the better. It is like having my own private secretary. I can leave the office and let my Property Management System takes care of everything for me. It allows me more free time to focus on my goals & objectives as well as my social media marketing & collaborations. The best decision I ever made, as most of my bookings are direct so no expensive agency commission.

Le calendrier et les réservations en ligne fonctionnent.
Quelques problèmes avec les paiements (nos cartes de crédit ou celles de clients sont refusées sans raison, frais).
Les factures et les emails automatisés sont difficiles à réaliser (je n’y suis jamais parvenue).
Support largement insuffisant sur les points ci-dessus et sur l’accès au logiciel (depuis un mois, je n’arrive pas à me connecter avec un nouvel appareil sans que le support ne soit intervenu).
Je cherche un nouveau logiciel.

Trabalhar com a RoomRaccon é trabalhar com profissionais.
Profissionais e simpatia

Com o meu sistema antigo, eu tinha muitos problemas com Overbooking. Por conta da demora nas integrações com as OTAs. Agora com a roomraccoon isso foi 100% resolvido por integrar as reservas em segundos. E mais, o sistema é muito intuitivo e fácil de utilizar. Além de fornecer todas as informações que preciso e integrações que me ajudam muito no dia a dia.

Yasmin Raff, the Customer Success Manager for our venue, was so attentive and helpful. She gave so much of her time and listened to all of our queries and either came up with solutions on the spot or has gone away to try and resolve them.

Quando temos múltiplas reservas, para um tipo de acomodação, com espaços e que elas se sobrepõem o sistema não consegue automaticamente abrir espaço para a reserva nova. Temos que manualmente mexer com todas as reservas para puder encaixar a nova reserva.

Nous utilisons RoomRacoon depuis plusieurs mois maintenant, j'étais un peu fébrile au début car cela allez considérablement changer ma façon de travailler, mais avec un très bon suivi par la présence, l'aide et sa grand patience de ma chargée de compte, d'une interface claire et intuitive et aussi d'un gain de temps non négligeable, l'outil est particulièrement efficace même pour une petite structure comme la mienne.
Je recommande vivement.

Well thought out layout and functions, improved regularly and a far reach to internation clients with the automatic language adaptation

RoomRaccoon is a great Property Management Software solution. We had a seamless implementation process, their team gave us great support at the onboarding stage and continue to be so helpful. The user-friendly system allow easy set up of rates and integration between their channel manager and OTA's. Their reservations management platform works brilliantly and they have great tools and features available.

Great software, really easy to use and a lot of upgrades availible.