Following our experience with RoomRaccoon, we are unfortunately not satisfied with the value for money or the level of support provided. A hotel management system is business-critical software.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Com o meu sistema antigo, eu tinha muitos problemas com Overbooking. Por conta da demora nas integrações com as OTAs. Agora com a roomraccoon isso foi 100% resolvido por integrar as reservas em segund... Vis mer
A RoomRaccon é ótima, eficaz e muito util. Corresponde sempre às minhas necessidades, de uma forma muito simples. Têm variados serviços para que possa ter tudo num único local e ser mais fácil de ge... Vis mer
Selskapet har svart
RoomRaccoon hat Potenzial, aber scheinbar ist der Staff mehr damit beschäftigt, zu verkaufen oder die Preise anzuheben, statt die Plattform zu entwickeln und Bugs zu beheben. Die Berichte sind nicht d... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button. The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience. The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions. The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it. Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.
Kontaktopplysninger
Keizerstraat 15, 4811 HL, Breda, Nederland
- +31767997004
- info@roomraccoon.com
- www.roomraccoon.com
3,5
Middels
300 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 31 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Super zuverlässig
Super zuverlässig! Ich würde kein anderes System mehr verwenden
6. januar 2026
Anmeldelse skrevet uten oppfordring
Unfortunately
Unfortunately, our experience with RoomRaccoon has been very disappointing.
Customer support is slow and unresponsive, and when a reply is received, it often lacks clear or effective solutions.
In addition, the system suffers from frequent technical issues that negatively impact daily operations. These recurring problems have caused unnecessary delays, frustration, and loss of valuable time.
For a platform designed for the hospitality industry, reliability and strong support are essential, yet RoomRaccoon falls short in both areas.
Overall, we would not recommend this service to businesses looking for a stable and professional system.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for taking the time to share your detailed feedback, The City Nest team. We’re sorry to read about the challenges you’ve experienced with both our support and the stability of the system, and we understand how disruptive this can be to your daily hotel operations.
Your comments regarding slow responses and unresolved technical issues are taken seriously, and a member of our team has already been in touch with you to address these concerns. Reliable performance and clear, effective support are essential, and it’s clear that your experience has not reflected this.
We will continue working closely with you to address these issues and ensure you receive the level of service and reliability our hoteliers expect.
The RoomRaccoon Team
A huge scam
A huge scam. Promised the world. Setup was amazing. Then the problems started. The after sales care is non existant, nobody wants to know. Literally cost us thousands. Avoid, avoid, avoid!
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hi Martin, thank you for taking the time to share your concerns. I understand this has not been a good experience for you so far, especially after the challenges you described. I appreciate your patience during the process today, and I’m glad we had the opportunity to speak in detail and working together on the call allowed us to resolve the outstanding issues quickly, and it was good to hear that you felt more reassured by the end of our conversation.
Our Team is here to make sure we can work with you to solve any issue moving forward.
Evitare Evitare Evitare, non fidatevi delle parole
La nostra esperienza con Room Raccon è stata un disastro totale. All’inizio hanno mostrato una apparente professionalità, ma dietro questa facciata si nasconde una totale mancanza di trasparenza.
Ci era stato assicurato che il contratto includesse il link Free Booking Hotel, ma dopo aver pagato abbiamo scoperto che era inutilizzabile. Per poter usare il PMS, ci hanno imposto di attivare Google Ads, con una commissione del 14% su ogni prenotazione. ( commissione che ci era stata detta come attivabile su richiesta al 12%)Una sorpresa che ci ha letteralmente lasciati senza parole.
Ma non finisce qui: la sincronizzazione con Booking.com è inesistente. Siamo andati online con prezzi di bassa stagione senza restrizioni e senza chiusura stagionale, e in un solo giorno ci siamo ritrovati con 4 prenotazioni da cancellare, causando problemi economici e logistici gravissimi.
Room Raccon non è solo poco professionale, è ingannevole e pericoloso per chi gestisce strutture ricettive. Appare serio all’inizio, ma in realtà è tutto tranne che affidabile.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Grazie per aver dedicato del tempo a condividere questo feedback. Ci dispiace constatare che la vostra esperienza non abbia soddisfatto le aspettative e comprendiamo l’impatto che queste problematiche hanno avuto sulla vostra operatività.
Per chiarezza, tutti i clienti RoomRaccoon ricevono un Booking Engine per le prenotazioni dirette come parte integrante della piattaforma. Google Hotel Ads è un servizio aggiuntivo facoltativo che alcune strutture scelgono di attivare per incrementare le prenotazioni dirette, spesso con una commissione inferiore rispetto alle OTA. Riconosciamo che questa distinzione potrebbe non essere stata sufficientemente chiara.
Il Channel Manager di RoomRaccoon consente di impostare prezzi stagionali, restrizioni e chiusure, configurabili prima della connessione dei canali, in modo che le tariffe si sincronizzino correttamente con Booking.com e le altre OTA. Quando questa configurazione non è completa, possono verificarsi situazioni come quella descritta.
RoomRaccoon offre un’ampia gamma di funzionalità pensate per supportare le strutture ricettive, ed è deludente che in questo caso non sia stato possibile valorizzarle appieno. Feedback come questo ci aiutano a migliorare la comunicazione, l’onboarding e la chiarezza complessiva in futuro.
Il team RoomRaccoon
Permite muitas automatizações
Plataforma bastante intuitiva para o utilizador. Automatizou uma série de processos que permitem melhor gerir a nossa atividade.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Uma ferramenta útil na gestão do seu AL
27. november 2025
Anmeldelse skrevet uten oppfordring
We werken al langere tijd met…
We werken al langere tijd met RoomRaccoon en zijn ontzettend tevreden over de samenwerking. Het team denkt altijd goed mee, reageert snel en biedt duidelijke en effectieve ondersteuning. Het contact verloopt iedere keer prettig en professioneel.
De laatste tijd hebben we veel contact gehad met Maile, onze success manager. Zij werkt ontzettend fijn samen, begrijpt onze wensen en komt met oplossingen die echt bij ons passen. Dankzij haar inzet en betrokkenheid voelen we ons altijd goed geholpen.
Kortom: RoomRaccoon is een betrouwbare partner die meedenkt, ondersteunt en zorgt dat alles soepel verloopt. Een echte aanrader!
14. november 2025
Anmeldelse skrevet uten oppfordring
Impressive System and Fantastic Local Support
I’ve seen a great improvement in many aspects of my business since using RoomRaccoon. Guests now view my small business as far more professional, thanks to the system’s automation and communication tools. I really enjoy the dynamic pricing feature and RaccoonRev—it’s made managing rates effortless and effective. The upsell functionality and the ability to send guests professional emails, invoices, and other documents add a polished touch to every interaction.
Overall, RoomRaccoon has helped elevate the entire experience for both me and my guests.
13. november 2025
Anmeldelse skrevet uten oppfordring
Een super goed functionerend programma
Een super goed functionerend programma. En channel manager die je ontzorgd en waar de je de juiste begeleiding krijgt.
4. november 2025
Anmeldelse skrevet uten oppfordring
Thank you Ashlene
Thank you Ashlene, Siya and Lee-Anne
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Support ist unschlagbar
Die Beratung von Herr von Storch ist professionell, freundlich und hat meinen Umsatz gesteigert. Man fühlt sich auf Augenhöhe behandelt auch wenn man noch nicht alle Funktionen ganz versteht.
Der Rocco Roboter für schnelle Fragen ist ebenfalls eine gute Unterstützung und die Tickets werden immer sehr zeitnah behandelt obwohl ich das günstigste Abo habe.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
O atendimento foi excelente
O atendimento, aconselhamento e paciência são de facto 5 estrelas. O Tiago tem sido uma enorme ajuda para conseguir tirar o real partido da vossa aplicação.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Amazing service & great support team!
I would love to give RoomRaccon service a 5 Stars review!
Ashlene van Reenen has given so much attention to all of our concerns & arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training & showed us amazing short cuts! Thank you for the amazing support centre && Rocco ia an absolute amazing super star AI assistant!
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you very much for your wonderful review, Cherease. We’re delighted to hear that you’ve had such a positive experience with RoomRaccoon. It’s great to know that Ashlene and Jane have provided attentive, efficient support and that their training and guidance have been helpful for you and your team. We’ll be sure to share your kind words with them. We’re also pleased to hear that Rocco has been a valuable assistant in your daily operations. Your feedback truly means a lot to us.
The RoomRaccoon Team
User Friendly and Great Service!!
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for your kind review! We’re delighted to hear that the team at Grand Kruger Lodge finds RoomRaccoon user-friendly and that our service has met your expectations. It’s always rewarding to know that our platform is making daily operations easier for your team. If you ever need assistance or have suggestions to enhance your experience further, our support team is always here to help.
The RoomRaccoon Team
Great onboarding teams and support
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for your positive feedback, Thorsten. We’re very pleased to hear that you’ve had a great experience with our onboarding team and support. Ensuring a smooth start and providing ongoing assistance are key priorities for us, and it’s wonderful to know that you’ve felt well supported throughout the process. We appreciate you taking the time to share your experience and look forward to continuing to support your success with RoomRaccoon.
The RoomRaccoon Team
Niet aan beginnen zijn betere partijen op de markt
Bijna 4 jaar met roomraccoon gewerkt en zelden met zo een slecht bedrijf gewerkt.
Uitbetaling wat zonder overleg van dagelijks naar wekelijks ging, systemen vinkjes van uitbetalingen die niet klopte, klantenservice die niet terug belde of volkedig onberijkbaar was etc vooral in het weekend
En ga zo maar door
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt dat u de tijd heeft genomen om uw ervaring te delen, Hans. Het spijt ons zeer om te horen dat uw periode met RoomRaccoon niet aan uw verwachtingen heeft voldaan, zeker na bijna vier jaar samenwerking. We willen u laten weten dat we uw feedback serieus nemen en dat ons team voortdurend werkt aan verbeteringen, zowel in onze systemen als in de ondersteuning die wij bieden.
Wonderful service
The Zoom meeting was effortless and very helpful. Yasmin was to the point and helped me with any problems. All questions answered.
19. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for your kind review, Anina. We’re delighted to hear that your session went smoothly and that Yasmin was able to assist you so effectively. It’s great to know that all your questions were answered and that the support you received was both clear and helpful. We’ll be sure to share your appreciation with Yasmin. Thank you again for your feedback and for choosing RoomRaccoon.
The RoomRaccoon Team
Sehr gute Software für kleine Häuser
Sehr gute Software für kleine Häuser, Immer schnelle Antwort bei Problemen. Hier kann alles so zusammen gestellt werden was auch gebraucht wird. Keine unnötigen teuren Extras.
27. august 2025
Anmeldelse skrevet uten oppfordring
Great Program
I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend!
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you very much for your thoughtful review, Lila and Nate. We’re thrilled to hear that RoomRaccoon has been such a reliable and valuable part of your business over the past three years. It’s wonderful to know that our support team has been consistently responsive and that you appreciate the regular updates and new features. We’re committed to continuing to evolve alongside the industry to make property management as seamless as possible. Your long-term trust and recommendation mean a great deal to us.
The RoomRaccoon Team
Amazing detail and knowledge
Amazing detail and knowledge. Polite and professional.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for your kind feedback, Kathy. We’re delighted to hear that you found our team knowledgeable, detailed, and professional in their approach. Providing clear and courteous support is very important to us, and it’s great to know that your experience reflected this. We truly appreciate you taking the time to share your comments.
The RoomRaccoon Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.