Rolec Services Ltd Anmeldelser 1 479

Sophie form the onboarding team was fantastic. She was a pleasure to talk to and professional helping us resolve a complicated and outstanding issue on our account.

I gave the score because I got my money back and the guy that sorted it was kind and helpful, other than that the service was abysmal, the charger was lite up, downloaded the app, put money on. Only to find the point was not listed in the app, only to find out the app is no longer in use. Then the new app also didn’t list it, if it’s not available then someone should label it as such.

A speedy response to a query about an old product and special shout out to Lukasz.

Lukasz Wozniak Is very professional and attentive to the business need. He was quick to respond and advise the issues we had

Had a great experience with my inquiry, the customer service advisor Lukasz was very knowledgable and informative. lukasz was clear with instructions and also listened to what a was saying.

EVO technician Lukasz Wozniak was extremely helpful in getting me to understand how to work my way around the app and to set up the timed schedule that I was having trouble with. Talked me through everything.
So thank you Lukasz

Got my question answered within 24 hours.

Struggling to reconnect my EVO charger after installing new router - rang helpline ( should have done this to start with !) phone answered very quickly- CHITOO was extremely helpful, patient , understanding and kind and talked me through the resetting .
She performed a miracle ! 😊 and I’m now a ver happy ROLEC customer. Excellent customer service and an excellent ambassador for ROLEC - BIG THANKS

Repeated broken promises to arrange a fix for a faulty charging point under warranty and impossible to get an answer from their support line.
Contacted their MD via Linkedin who also promised me a review by their ops director: still nothing!
Next stop is Trading Standards!

Our car charger had developed a fault and was still in warranty. Our original installer referred us on to Rolec, and I dealt with Lukasz Wozniak, who really made the process much easier than I had imagined. He was very helpful, kept me informed of what was happening, and within a week the charger had been changed.

Lucas was amazingly patient and despite a misunderstanding between pressing a button 5 times repeatedly and pressing button and count to 5 we got there in the end.

It took a bit of time in the beginning, but as soon as directly mention it was important for me that it was fixed soon, Lukasz got to it very quickly and after a couple of calls and tries, we got someone to fix the charger.

Lovely technician so helpful and patient and got the issue sorted out for me.

I spoke with Lukasz Wozniak, he gave me useful information about how to purchase a new charger

Very helpful an knowledge of the product is 1st class

Lukaz has a lot of patience. My knowledge of EV chargers was zero before Lukaz took me slowly and clearly through the set up and understanding of his product. I would rate him 10/10 in every aspect of his service.

Shout out to Sharna @ Rolec. Professional advice given over the phone regarding their product, installers and operation of EV chargers. Nice to be helped by one who literally knows what I need to know to progress forward. Thanks again Sharna. Kindest regards.

Absolutely first rate customer service by Lukasz Wozniak resolved the initial issue (which was user error…) then went on to explain exactly how to schedule charging and loads of other really helpful information. Can’t recommend highly enough.

I had a query about charging my hybrid car. The engineer, Martin, was patient, polite and helpful and I could not have hoped for a better experience

Above and beyond customer service
Thank you Lukasz