Rich Tone Music Anmeldelser 

Purchased a used Schecter; well priced with a good setup playable out of the [well packed] box. Fast dispatch and no fuss. Will definitely buy from again.

Very quick service and the Guitar was packed very well in the Hard Case I bought with it. Fast delivery – got it in a flash.
Very good company I would recommend for anyone to buy a guitar 👍👌

I was interested in selling a bass to Richtone but living in a rural area I expected it would be difficult and expensive. After a phonecall with Isacc it couldn't have been easier to sell so I was more than happy to deal with them.
I received the packaging and sent my bass away but when it arrived with Richtone, it wasn't working correctly. Richie emailed and offered to send it back or investigate so I agreed for them to investigate. They found the issue, fixed it and asked only for a small but reasonable fee off of my original offer.
I would be more than happy to recommend Richtone to anyone after the service I was given. Easy, informative and professional from start to finish.

I’ve just finished unpacking my new/used Schecter PT Van Nuys, less than 48 hours after my first contact with Rich Tone. The entire process has been faultless and Tom’s responses to my first enquiries were first class. The guitar has arrived in bomb proof packaging and is a real beauty. Next job is to get it plugged in.
Thanks to all at Rich Tone…great job!

Great guys and excellent customer service. Fair prices when you sell to them and just an all round good place to deal with.

I recently bought a Schecter guitar from Richtone’s website and had an issue with the battery compartment for one of the pickups.
I mailed the guys over the weekend and by Monday morning i had a response and a collection booked in to fix the battery issue.
I had my guitar back with me by the end of the week, i am stunned at the fantastic customer service and speed of service i received here. 10/10 would buy from thse guys again

Put in a review a while ago (2021) about searches coming up with items that are not available on this site.
Have generally avoided the site, however today I wasn't concentrating and clicked on my searched for acoustic guitar. (Lowden F32) and it was exactly the same, an out of stock item was used just to get you onto the site.

Straight forward, honest approach. Easy to sell my guitar. They honoured their offer and the cash was in my account promptly, with no hassle following their acceptance of the guitar. And made my experience in the shop worth the long drive. I’d sell another of my guitars with them again any time.

Absolute banging service from these guys!!! Bought an ibanez sr1300 bass excellent price!!! Super fast very well packaged delivery!!!

I used the “sell your gear” on their website, you get a choice to either part exchange or cash. I opted for a part exchange, the process was really quick and easy.

They were really quick to reply and very patient with any of my enquiries I had, as I had seen a couple of basses I liked the look of. I eventually chose one that was under their quoted PX and they sent me cash through bank transfer the same day they received my item.

I bought a second hand Hiscox EF case from RichTone. It’s an older one because the interior is red rather than the current grey colour. The price was very sensible, it was clean and unmarked. Also delivered from Sheffield to East Sussex the next day. I like the red interior anyway ! Excellent service.

Best guitar shop ever. Staff amazing, owner really nice gave my lad a free cable and made his day.

Also bought a very nice guitar.

Word of advice. If you buy a vintage / old / been around the block a few times guitar, make sure you ask them to check the electrics haven't been modified and other internal hardware is there before parting with your £££. May save yourself £50 (with good insurance) return cost and the associated stress of sending something high value back.

I'm verry disappointed of their system of selling.
It's been three weeks since I ordered a product from their website. I made a big mistake.
If I had just ordered it from Amazon it would have arrived in three days.
I will avoid this store from now on.

I bought a second hand Gibson Les Paul from Richtone using their online shop. Good price and shipping cost (next day delivery) reasonable. Took me ages to unpack it as it was so well packaged. Guitar is in immaculate condition - looks brand new and sounds great. Very satisfied with the quality of the service. Well done Richtone.

Knowledgeable staff, friendly and easy to deal with. Sold two guitars and the money was in my account within 3 hours. Fantastic service, fair prices offered.

I have purchased a number of guitars from Richtone Music recently and each example has been in virtually immaculate previously owned condition. The company’s communications are first class and their customer service is simply outstanding. Well done Richtone, a pleasure to deal with you.

Bought a second-hand guitar from the Rich Tone Music. I had a conversation with Tom Galton via email. It was brilliant. Delivery was fast and extremely good.

I'm not sure worst service is possible.

I've Been back to the shop.
Ive called.
I've written.

My hope is that you won't give these money grabbers your business. A shop for those that love guitar this is not. Keen as mustard to take your money and passion but it seems obvious from so many reviews that if there's a problem you can kiss your money, and faith in thr guitar community adios.

A small claims is on its way

Rich Tone recently launched a "we buy your guitar" service. I had a rare and expensive guitar in perfect condition, and sent them a detailed description and photos. I was given a quote of less than a third of its value. I understand the need to make a margin, but this was an insult. This whole "service" feels like a Cash Converters style exploitation racket. As a Rich Tone customer of many years, I won't be shopping there again.