Rich Tone Music Anmeldelser 

Fabulous guitar - prompt delivery and great contact from Mark and Tom - my first experience of buying from Rich Tone and I wouldn't hesitate to do so again

Very prompt responses to my questions, realistic offer and easy transaction. Payment was within 48 hours of my bass being received. Recommended!

Great bass and flawless delivery, Thanks.

Excellent service my guitar and effects pedals arrived spot on the delivery times given. I’d certainly recommend Richtone to my friends and will shop with them again. A great shopping experience.

Ordered an acoustic guitar and it's awesome!10/10! I’ve used Richtone music a few times and I’ve been happy with the service and the products.

When ordering a guitar from this company, exercise extreme caution. I purchased a Gretsch guitar for over £500. I emailed them after I opened the package since one of the pick-ups appeared to be damaged and the other's screw was loose. They recommended that I get £20 in return and make a special effort to use more of my own funds to fix it when I didn't break it. They took it back to "fix" it after I turned down their offer, but when it came back, the repairs weren't done correctly. I wouldn't advise making a purchase from this business. Move elsewhere.

I recently bought a second hand guitar from Rich Tone Music. When I called for an update on the order, the customer service advisor was very helpful, leaving his desk to check the item had left the warehouse. Rich Tone used DPD to send the item and I was kept up to date and able to track where the package was. On arrival, the guitar was very well packaged. There were no signs of damage and the instrument was as described. It had also been set up ready to play. I can't thank Rich Tone Music enough for their level of service and would definitely use again in the future.

Excellent service and communication. Great quality of product and accurate to description.

Very quick delivery. No hassle.

I have visited this music shop a few times. On my last physical visit, I wanted to trade in a mint condition Yammy MGP12X with flight-case, and was offered buttons, but advised I would surley get what I was hoping for if I sold privately... I asked if the trade-in fee would increase if I bought something or swapped there and then, but again the answer was no. I understand stores have to make money, but from my perspective, that was unimaginative salesmanship - and greedy.
That was about 2 years ago, and I thought I'd have a look online for a new/different guitar only to find many gjitars on show, on several pages, but when choosing 'in stock only' there is often just one available, out of all of them.
It's probably best that I revisit in person, as the online viewing experience was totally naff. I don't know.

all good!
always good people to deal with:)

Purchased a used PRS Custom 24 35th anniversary, description excellent with good photographs revealing the condition of the instrument. For remote customers like me, who cannot visit the store personally this is invaluable when making the decision to purchase. Guitar arrived to me quickly and very well packaged.

I have been a Richtone customer for many years now, purchasing numerous used guitars and have never been disappointed by any purchase. Although separated by the sea and 500 odd miles I consider Richtone my local music shop, cheers again folks.

Very Fast Delivery (next Day) and was very well packed, Guitar was described as in good condition, it was in fact, like new, no marks on it anywhere, very very pleased, fantastic guitar, great price.

Can’t fault the service at all! Living in Oxfordshire, I couldn’t get up to the store to see a guitar I liked the look of, the guys happily sent me a video of the guitar, which I felt was excellent customer care.
And evidently made me purchase the guitar!

Great seller as always

Item arrived in great condition, competitively priced, despatched quickly, well packaged, what more do you want ? 5*

Best guitar shop ever. Staff amazing, owner really nice gave my lad a free cable and made his day.
Also bought a very nice guitar.

Terrible company

I rang Tuesday afternoon 23rd April to ask if I could come over the next morning (160 mile trip there n back)

I asked if I could listen to two speakers they were selling

Got there next morning, guess what, they had sold them the night before, they never rang me, they knew where I was coming from

Rubbish company won’t use rm again

Harry

I'd bought a s/h Schecter USA Strat from Rich Tone, but on getting it home I found it to be intermittently noisy - electrical buzzing which was made worse/better by twiddling the volume knob. I took it back to be looked at and although the guitar refused to show the fault when tested (!!), Tom immediately wanted to get in to it to check if anything was visible.
He identified a grounding problem and fixed it whilst I waited. He also wired it to give a tone control on the bridge pup (like the old strats, this pup was not allocated a tone control).
Tom - you were brilliant! A first class job. It was always a great guitar, now it's really special!
Thanks also to Ben who first sold me the guitar and took time yesterday to show me round some nice new LPs.
This is a proper music shop. Loads of gear, new and used. Well worth a visit - I fully recommend.

Bought a new guitar. Good amount of damage to it which wasn't shown in the photos. Richtone couldn't care less.

Avoid and check out their reviews on ebay.

Wow - almost a year to respond! Exactly what time talking about.