Richer Sounds - Romford Anmeldelser 

2 581
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

73 Main Road, RM2 5EL Romford, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(2 581)

24 376 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Always excellent service

Excellent service from Dave at the Romford store. Item delivered speedily too. I have bought through Richer Sounds for many years and the experience is always reliable and top notch.

24. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

TV for the garden

The experience of buying and even a demo of the tv were excellent as we wanted a tv for outdoors and viewing angles were important. I have bought many items from RS over the years and would definitely buy again. The staff in particular are always very knowledgable and helpful.

23. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Richer Sounds remains the gold star of…

Richer Sounds remains the gold star of customer service by which I measure ALL other companies.
Great customer service, knowledgeable staff, value for money.
They have remained consistent . 5*

29. desember 2025
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Svar fra Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

Excellent service from Steve a really…

Excellent service from Steve a really knowledgeable & helpful person. The process of purchase and delivery was flawless

21. mai 2026
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Svar fra Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

Tremendous

Tremendous; bought a TV from them and the service received including ease of contact and level of service made me want to buy from them again and once again they excelled.

20. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

I like Richer sounds staff

I like Richer sounds staff , they very helpful, very polite,
I purchased Bluetooth speakers, from them about 2 months ago, first set after less than a week developed a fault, I took them back to the store, the manager there was very helpful and understanding, he replaced them with a different set , which he took me in a room so to listen to the set which was already set up ,
I had a very good experience with these guys,
Thank you Richer sounds x

8. mai 2026
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Svar fra Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

I have always shopped here for media…

I have always shopped here for media products. The staff are extremely helpful. They grabbed a ramp for my wheelchair and helped me in.
I dealt with a guy named Steve and he couldn't have done more for me. He gave great advice and recommendations that suit my needs and my budget. I would highly recommend shopping here for a really positive experience. Also there is a 6 or 7 year warrant on TVs which I needed to use some years back and I had my tv replaced having had it for 4 years. You can't ask more that that.

25. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

The guys at romford are just the best

The guys at romford are just the best . Helpful friendly and have plenty of time for you . Keep up the good work guys and see you all soon 😊

18. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

Always great to use a shop that have…

Always great to use a shop that have great knowledgeable staff. Bought many items over 40 years. Prices as well.

10. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

Richer sounds in Gidea Park are great

Richer sounds in Gidea Park are great. I wanted a tv for a visually impaired relative with a voice controlled remote so it was good to actually be able to speak to someone to discuss options. The TV recommended is perfect. I would urge anyone after Tv Hi Fi etc to go have a chat rather than blindly order on the internet. You will be really impressed with the range of goods and knowledge of staff.

3. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

Bought a pro-ject turntable

I had a minor issue with a creased up turntable mat, however a manager reached out to me and resolved the issue as a matter of urgency and delivered a new upgraded mat as way of apology, (which was a factory packing issued and not the store) Fantastic company and massive thank you to Tom and of course Steve who sold me the item.

14. mai 2026
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Svar fra Richer Sounds - Romford

I was genuinely concerned to read your feedback and offer my sincere apologies. Having investigated, and listened to the call in question, I agree it should have been handled a lot differently.

The colleague concerned is indeed a long serving one, with a good record, but your issues highlight that even with the best will in the world we can still get things wrong. I have since spoken to them directly and, along with the store manager, will ensure lessons are learnt as well as raising the issue of the creased mat directly with the supplier.

Having since spoken to resolve this I’d like to thank you publicly for your understanding and patience and offer our sincere apologies once again.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Good company .I’m not a hi fi purist…

Good company .I’m not a hi fi purist ,that means I have a Ltd budget for equipment , but I try and buy quality for what I can afford . They offer good advice ,quality and value imho.

14. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Romford store accolade

Visited the Romford/Gidea Park store for advice on a replacement CD player for our music appreciation group based at Hornchurch Library and as expected I received excellent service and good advice bearing in mind our limited financial budget. Thanks to Graham for his friendly and competent advice and assistance in the store.

7. mai 2026
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Svar fra Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

Purchased one day delivered the next, excellent.

I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we were told it could be 4 to 5 days for delivery. Delivery came the next day, the shop staff were very helpful and extremely efficient.

12. mai 2026
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Svar fra Richer Sounds - Romford

Thank you for your 5 star review!

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