Richer Sounds - Romford Anmeldelser 

2 581
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

73 Main Road, RM2 5EL Romford, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(2 581)

24 376 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Everything !!

Everything !!

13. juni 2026
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Svar fra Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Friendly and knowledgeable

Friendly and knowledgeable, staff where more then happy to help, explain and demo anything. They arranged for our order to be sent straight to our house once it was in stock, which made it even easier.

6. juni 2026
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Svar fra Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

The help i relieved was great

The help i relieved was great, I had a lot of help in which tv to buy, I returned a couple of times with small problems and manger and staff was very helpful, after this experience I will return for my electrical goods rather then go to currys

10. juni 2026
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Svar fra Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Very professional service and Manager…

Very professional service and Manager spent a lot of time with me answering several HiFi questions.
This level of service is why I shop at Richer Sounds.

9. juni 2026
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Svar fra Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 4 av 5 stjerner

Great in store service

Great in store service, staff knowledgeable and friendly and Competitive pricing.

8. juni 2026
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Svar fra Richer Sounds - Romford

Thanks for taking the time to leave us such a positive review. I’m really pleased the team provided the type of service we're known for, and that the price was what you expected.

We really appreciate the feedback and hope we can earn that fifth star next time.

Many thanks

The Richer Sounds team

Vurdert til 5 av 5 stjerner

Great service and knowledge as always

Great service and knowledge as always, Richer Sounds Romford a great experience...Thanks Guys. Thanks Richard, got just what i wanted.

6. juni 2026
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Svar fra Richer Sounds - Romford

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Excellent customer service from start…

Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice and helped me choose the right product for my needs. The whole experience was smooth, and I really appreciated their professionalism and attention to detail. I would definitely recommend Richer Sounds to anyone looking for great products backed by outstanding customer service. I'll happily shop here again.

5. juni 2026
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Svar fra Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 4 av 5 stjerner

Efficiency and effectiveness of the…

Efficiency and effectiveness of the order process was good. Staff were helpful. Product was good but the screen is quite dark, so you have to adjust to a non eco friendly setting.

1. juni 2026
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Svar fra Richer Sounds - Romford

Thanks for taking the time to leave your review. It’s great to hear the ordering process and service worked well, although I’m sorry the screen hasn’t quite met your expectations out of the box.

If you would like to discuss that issue further of course do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

The Richer Sounds team

Vurdert til 5 av 5 stjerner

Buying experiences at Richer Sounds

I have always found all of the Richer Sounds staff to be very efficient and very helpful. They all treat their customers with courtesy and good advice and's are never pushy. If you have a query they are always pleased to help you and have a technical person at each shop ready to help. Richer Sounds make your buying experience an enjoyable one with a good warranty and fair prices. They also have a good selection of products available and an efficient delivery service.

30. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Knowledgeable & friendly staff able to…

Knowledgeable & friendly staff able to listen and the ability to guide potential customers through the various options available when deciding to upgrade to a new TV.

27. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Cannot fault the service

I had to exchange the product twice as products faulty, and the third time I had to go back to the shop as the rubber feet were missing from the TV stand. Plenty of apologies but I’d hoped I would have had some tiny offer of compensation for my inconvenience. Richer Sounds will always have me as a customer though as they dealt with the issues in a friendly and effective way. Thanks. Edit: The store manager, Steve, got in contact with me and gave me some compensation and profuse apologies for the inconvenience. I really do appreciate it. I do hope the supplier takes note and improve their quality control procedures.

27. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for taking the time to leave your review. I’m sorry for the inconvenience caused by the faults and missing parts however and appreciate that this took multiple visits to resolve.

I understand the store has since been in touch to arrange a goodwill gesture, and we will also raise these issues with the supplier. I hope this helps put things right, please do get in touch it you would like to discuss anything further..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience

Vurdert til 5 av 5 stjerner

Great shop and service.

The service I received was brilliant. Joel in the Romford store has amazing product knowledge and guided me to a fantastic TV within my budget. He kept an eye on my order and the delivery service was on point with the driver keeping in contact with me.

25. mai 2026
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Svar fra Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

As always

As always, it’s a delight to shop at Richer Sounds. I’ve been a customer of theirs for over 20 years! Speakers, sub and now a new Sony TA AN100. Thank you!

26. mai 2026
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Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Great experiance!!

Great experiance!!
Saw an offer online and Rang them the next day to ask if the offer was still on and they were as great as can be. answered right away, knew exactly what to do , got back to me right away and sorted everything out , so glad I found RicherSounds , they beat all others and are exactly what is needed in an online world or slow answers and AI chat Bots these guys do exactly what everyone needs, Will recommend to everyone.
Spoke to Ash from Romford , cant compliment him enough ,
wish he also worked for my GP surgery.

1. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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