Richer Sounds - Romford Anmeldelser 

2 586
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

73 Main Road, RM2 5EL Romford, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(2 586)

24 595 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Delivery man pleasant

Delivery man pleasant, but unfortunately due to my colour carpet I have a no wearing shoes indoors. The delivery man had no shoe covers, so he had to leave TV in my hallway.
Advice for the future would be ideal if you can supply shoes protectors for your delivery guys

29. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thank you for your feedback and apologies in relation to the delivery, the courier should have had shoe covers with him. I have raised with the courier to make sure all their teams have the correct protective clothing in the future, we really appreciate you letting us know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Richer Sounds Romford…

The salesman at Richer Sounds Romford couldn't have been more helpful, the salesman i dealt with was Dave but I'm sure the other sales guys working there would have been just as helpful. Thank you

28. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

Fantastic experience at Richer Sounds…

Fantastic experience at Richer Sounds in Romford! I recently purchased a 55" LG G-Series TV and couldn’t be happier with both the product and the service. Rich, who helped me in-store, was absolutely excellent — knowledgeable, patient, and genuinely focused on making sure I chose the right setup rather than just making a quick sale. He explained the features clearly, answered all my questions, and made the whole process feel easy and enjoyable. It’s rare to find customer service this good these days. Highly recommended if you’re looking for honest advice and a premium buying experience!

28. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

why I went back

Answered all my question with good knowledge and very pleasantly. This is why I went back.

26. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Efficient friendly service

I wanted an item for my husband’s birthday but it didn’t appear to be readily available online. I called a store and not only did they have one in stock, it was shipped out and arrived the next day. The representative was very helpful and patient answering all of my questions. Payment was easy and the whole process felt hassle free. Ideal! Would highly recommend.

27. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Fantastic service and always a great deal!

Fantastic service provided at the Romford store, got a great deal, I would always recommend going into store and talking to the experts to get all your questions answered and check if there are any deals not advertised online.

24. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

Very friendly & welcoming

Ordered my item online to pick up in store,
DPD tracking also when arrived a nice friendly phone call to say item has been received at store, I arrived 20 minutes before opening, wasn’t a problem for the guys,opened up early & what a very warm friendly atmosphere by all staff. Romford store.
Very happy with my purchase with a massive knock down price, searched absolutely everywhere online no one could beat richer sounds on price. Very highly recommended.

22. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

THe staff are very helpful and…

THe staff are very helpful and knowledgeable. I always receive friendly and courteous welcome.

26. desember 2025
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Went in store to replace a broken…

Went in store to replace a broken bracket. It wasn’t in stock so they sent it out next day free of charge to my home.

20. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Great experience!!

Great experience! Bought a turntable and a valve amp! Steve the manager set it all up in the demo room for me to listen to. Will recommend!!

19. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

Steve

Steve, the manager, was extremely helpful and set me up with a nice, long demo prior to me making my purchasing decision.

19. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

Friendly

Friendly, knowledgeable staff, very helpful.

17. januar 2026
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

Richer Sounds Romford Best Customer Care

I initially phoned Richer Sounds Romford to buy the Sony Bravia 7 and the call was friendly but still informative.
A few days later I picked up the telly and was in and out within 10 minutes! No faff.
I was pleasantly surprised that I got a follow up call from Graham a week later seeing how I'm getting on with the Sony i.e. was I having any problems with any settings etc. I said I couldn't be happier with the Bravia. We had a chat about the Bravia and other TVs for future reference... I for one will buy my next tv from Richer Sounds Romford... Can I also say that the follow up phone call to me came across as natural and not scripted. Long may that continue.

16. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Richer Sounds - Romford

Svar fra Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv