bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Vis mer
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Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Vis mer
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We were planning to buy a large TV for a long time. After lots of research and thinking we decided to buy a TCL 85 inch. I got a price match and at no extra cost, Richer Sounds provided 6 year... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktopplysninger
17 Earl Street, ME14 1PL, Maidstone, Storbritannia
- 0333 900 0062
4,9
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Customer Service at Richer Sounds- Maidstone.
Was loosely browsing for a pair of speakers in Richer Sounds at Maidstone. Sam came to our assistance and was nothing but helpful. He showed us a pair of Dali speakers that were reduced, and set them up for us to hear whilst we shopped elsewhere. When we returned they were all ready and sounded great. We bought them and are happy. Then a week later Sam called me to see if they were ok. What great customer service and well worth a 5 star review. Well deserved Sam, and thank you 👍
20. mars 2026
Svar fra Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A long-time customer of Richer Sounds…
A long-time customer of Richer Sounds is always my first (and usually only) port of call for TVs and hi-fi for over 30 years. Always highly recommend them to others
15. mars 2026
Svar fra Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Service from Richer Sounds
I had a fantastic experience with Richer Sounds. Ben, the manager, was incredibly knowledgeable and helpful. The prices were very competitive, and the level of service easily beat all other retailers.Highly recommended.
12. mars 2026
Svar fra Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great Customer Service
Great Customer Service, good experience with a passion for sound!
12. mars 2026
Svar fra Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Very good customer service
The item I purchased was out of stock at time of ordering. Both the online sales team and the team at Richer Sounds, Maidstone were very helpful advising likely delivery date.
I requested the item be delivered for my collection to the Maidstone shop via DPD. The whole process ran very smoothly and without a hitch.
I have been buying my hifi and tech from Richer Sounds on and off for years. Its great to see the same faces in the Maidstone shop from one visit to the next. That says a lot about continuity and quality of service.
11. mars 2026
Svar fra Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Fantastic service , they want to help the customers .
Better service and cheaper than the big stores
11. mars 2026
Svar fra Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Loved the individual element of the…
Loved the individual element of the service Piers took time to advice and help me make my decision however I changed my mind in some stands and changed the speakers for floor ones, however that was my choice, th exchange was made easy so overall my experience was a great one
Thankyou all
Keep up the fantastic service
11. mars 2026
Svar fra Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Once again excellent service
Once again excellent service. Price matched as promised and Sonos speaker was delivered next day.
10. mars 2026
Svar fra Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful. Prices were competitive. Phone was anwered quickly by a human. It was efficient and very helpful. Would recommend.
8. mars 2026
Svar fra Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Svar fra Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Piers impartial sales advice was clear…
Piers impartial sales advice was clear and understandable.
He explained all the different models and performance of the tvs in my price range.
He also arranged delivery and installation for a convenient time
7. mars 2026
Svar fra Richer Sounds - Maidstone
Thanks for taking the time to leave your review — it’s great that Piers was able to provide the right advice and help you understand the differences between the models which we appreciate can be daunting, when there is so much choice.
We’re also pleased everything was arranged smoothly with delivery and installation at a time that suited you. Our teams always aim to make the whole experience as straightforward and stress‑free as possible, so it’s reassuring to know that came across.
Of course if there’s anything further we can help with don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Professionals
Knowledgeable, pleasant and helpful team in Maidstone.
Very good experience and I will definitely be back.
Thank you
6. mars 2026
Svar fra Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar fra Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive pricing and knowledgeable…
Competitive pricing and knowledgeable staff pointed me in direction of purchase
28. februar 2026
Svar fra Richer Sounds - Maidstone
We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!
The Richer Sounds team
Top Quality Service
Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!
5. januar 2026
Svar fra Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All round fantastic customer service
28. februar 2026
Svar fra Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds listen to you
Richer sounds listen to you and then advise on what they think would be right for you, and not just interested in up selling like some other places.
26. februar 2026
Svar fra Richer Sounds - Maidstone
Thank you for your wonderful feedback
Everything was totally painless.
25. februar 2026
Svar fra Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Svar fra Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great place for gear
Helpful, friendly and knowledgeable staff. Competitive prices and a great range.
24. februar 2026
Svar fra Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
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