Richer Sounds - Leicester Anmeldelser 

2 457
TrustScore 5 av 5

5,0

Beliggenhet

Bytt filial

163 London Road, LE2 1EG Leicester, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP dis... Vis mer

Vurdert til 5 av 5 stjerner

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

5,0

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
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3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

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5,0

Alle anmeldelser

(2 457)

24 686 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

As soon as I walked in Richie sounds…

As soon as I walked in Richie sounds shop Leicester their friendly faces they make welcome James sales man was great and experienced in his job

21. mars 2026
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Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 4 av 5 stjerner

No demo available + no high-end compatible subwoofer stocked.

Although the units in stock where not available for demonstration, I was advised to purchase them return if not suitable. The Sony Bravia theatre quad system purchased was fine but you only stocked the small sw7 subwoofer. I tried it but returned the subwoofer for a full refund. However no explanation was given why the best pairing subwoofer, the SW5 was not stocked. I have to source from an alternative supplier. Disappointed at not getting an explanation.

20. mars 2026
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Svar fra Richer Sounds - Leicester

Thank you for taking the time to share your experience.

We’re pleased to hear that the Sony Bravia Theatre Quad system itself met your expectations, and appreciate you giving the SW7 subwoofer a try. That said, we’re sorry that you were left disappointed by the lack of explanation around why the SW5 subwoofer wasn’t available from us. We’ll be reaching out to you directly to discuss this in more detail and ensure your feedback is properly addressed. Thank you again for your honest comments..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Good service in a real shop

Very good information from Levi who helped me choose the right product. I did not feel pressurised to go in any particular direction but was given several options to choose from.
It was good to visit a real shop and talk to a knowledgable salesperson and see the products.
In the end, I got something at a good price and am very happy with what I bought.

17. mars 2026
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Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Great advice before I ordered

Great advice before I ordered. Arrived as promised. Cannot recommend Richer Sounds enough.

17. mars 2026
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Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 4 av 5 stjerner

I think I met with Sebastian who was…

I think I met with Sebastian who was helpful and accommodating. It was unfortunate that I was unable to view the product I bought in the shop. Nevertheless I am happy with the service I received and to date the product.

16. mars 2026
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Svar fra Richer Sounds - Leicester

Thanks very much for taking the time to leave your review and it was great to read your comments about Sebastian and the product itself. I’m sorry you weren’t able to view the exact model in store on the day, but I’m glad this didn’t detract too much from the overall experience.

If there’s ever anything we can help with in future, or if you’d like to discuss your system further, please don’t hesitate to get in touch with us at seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Leicester Branch - Outstanding

Superb service from Richard in the Leicester branch. Took the time to understand my requirements, demo stuff and piece my system together for me. He was also on hand for some follow up email advice about which subs to look at. How refreshing to be able to go and talk to a passionate expert face to face rather than just rely on online sales. Great business. Highly recommended. Thank you

15. mars 2026
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Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

A great company to do business with

A great company to do business with. The sales man was very knowledgable and we agreed a good price for the television I purchased. The transaction was completed on a Sunday afternoon and the tv was delivered on the Tuesday.
A great company to do business with.
Thank you.

22. juni 2025
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Thank you for your wonderful feedback

Vurdert til 5 av 5 stjerner

Top team at Richer Soundsp

I had a number of very helpful telephone conversations with members of staff prior to our visit but the service we received from Richard was of the very best
Richard was friendly, overwhelmingly knowledgeable and patient. At no time did we feel that we were being sold anything but nonetheless ending up spending perhaps three times as much as we anticipated. We have no doubt that what we bought best served our needs. We'll be back and will recommend Richer Sounds unreservedly to others.

14. mars 2026
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Svar fra Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

I made three visits to the shop

I made three visits to the shop. First to explore the possibility of purchasing a projector TV. Second to clarify a few technical details and place an order. Third to pick up the item when it had arrived. On each occasion the staff were very well informed and helpful. I got the advice I needed and got a much better result than I would have if I’d just chosen something online. The item - a Hisense laser projector has exceeded expectations in terms of a) meeting my requirements; b) ease of set up; and c) providing an excellent home cinema experience.

12. mars 2026
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Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Just the advice I needed !

I spoke to Jason who was professional, helpful, knowledgeable, understood my requirements and offered a solution which I was pleased to accept.

11. mars 2026
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Svar fra Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

New TCL 75” TV

I had already researched the TV I wanted, and went to Richer Sounds Leicester, who had the joint best price, but also provided a 6 year guarantee, which was clearly the best available. I was served by Richard, who previously sold me some Hi-fi separates. The service I received was first rate.

7. mars 2026
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Svar fra Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

Outstanding guidance from Jason at The store

Wanted a sound system that we could feel when playing music. Jason went that extra mile recommending what setup we would need and taking time in the experience room to listen to different sets of speakers to the amp that he had suggested. We couldn’t be happier and they look great too.

5. mars 2026
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Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

LEICESTER lads did it again. New tv is mint

I was on the market for a 50 inch tv for the living room. I spoke to a person over the phone. Who was extremely helpfull. I was after a TCL or any reccomendation. I was very pleased to be offered a display model tv from last year with a considerable discount. And also a reccomendation for a brand new hisense. I had a day to mull it over and i received information via mail. But i decided on a samsung q90f. I was amazed by how fast everything came together. As after talking to someone on the phone again who was extremely helpful the tv i was after was on offer and was delivered to me the next day! In time for a meet up with friends. The delivery slot was great and so was the drivers and the after care team. Great stuff. Richer sounds are stellar.

4. mars 2026
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Svar fra Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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