I LOVE The Real Flower Company! Whenever I want to give someone a WOW gift I send a bouquet from them - nothing beats the sight of a beautiful arrangement of quality flowers, unless it's the scent... Vis mer
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Unfortunately a number of the stems were broken on arrival which, given the packaging being fairly sturdy, I think may have been down to my choice of flowers (Dahlias) being fairly delicate. The flo... Vis mer
The experience of ordering and getting them and being updated about delivery was great. The flowers that came made my girlfriend smile and they looked beautiful. Only negative is we have had them f... Vis mer
Well done on customer service – I had an order for the next day delivery and Royal Mail did not deliver it. I appreciate this situation could be out of control of the business who was sending goods. I... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...
Kontaktopplysninger
Cale Street 13, SW3 3QS, London, Storbritannia
- www.realflowers.co.uk
4,4
Enestående
241 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A cut above
Incredible flowers - a cut above! Really original would order again (and will!)
Bravo team x
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Dear Leonie,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear you loved the flowers and found them a cut above — that’s exactly what we aim for. Your kind words and enthusiasm mean a lot to the whole team.
We can’t wait to create something special for you again soon.
Best wishes,
The Real Flower Co. team
Packaging disappointing
Online the set of garden hand tools was shown in a lovely box tied with a ribbon. When the parcel arrived it had not been sent packaged, an address label was struck on the presentation box along with cellotape strips making it unsightly and there fore we were unable to use it to give as a gift.
Very disappointed
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello,
Thank you for your feedback, and we’re sorry to hear that the presentation of the garden hand tools did not meet your expectations.
We completely understand how disappointing it must have been to receive the item in a way that made it unsuitable for gifting. Please accept our sincere apologies for the inconvenience this caused.
We’re reviewing the product to make sure the packaging is described more clearly, so future customers have a better understanding of how it will arrive. Your comments have been extremely helpful in bringing this to our attention.
Thank you again for taking the time to share your experience.
Best wishes,
The Real Flower Co team
Communication with you to alter…James Wallace
Communication with you to alter delivery was great . The person I sent to loved then
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Dear James,
Thank you for your lovely feedback!
We're so glad to hear that the adjustment went smoothly and, most importantly, that the recipient loved the flowers.
We really appreciate you choosing us and hope to assist you again soon.
Best wishes,
The Real Flower team
The flowers were beautiful
The flowers were beautiful, fresh and display wonderfully. Very pleased! Highly recommended.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Dear Mrs Ford,
Thank you so much for your kind words!
We're delighted to hear that you were pleased with the flowers and that they displayed so beautifully. Knowing that you’d highly recommend us means a lot to our team.
We hope to have the pleasure of creating something special for you again soon.
Best wishes,
The Real Flower team
First time I've used the Real Flower…
First time I've used the Real Flower Company and what a refreshing change from the mainstream big 3.
The box was so well packed and had the space in it to let the flowers breathe, blooms in various states from bud to in flower.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Dear Ian,
Thank you so much for your kind words and for giving The Real Flower Company a try!
We’re thrilled to hear that you enjoyed your first experience with us.
Our team works hard to ensure every bouquet arrives fresh and beautiful, with a natural mix of buds and blooms so they can be enjoyed for as long as possible.
It’s wonderful to hear we offered a refreshing change — we really
value your support.
Best wishes,
The Real Flower team
The ordering process online was…
The ordering process online was straightforward the online chat was helpful when needed (arranging delivery date). The delivery was on time, but the plant itself was damaged because it was too tall for the box and several heads were broken and some leaves white, which was disappointing as this was a wedding anniversary gift
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Dear Ian,
Thank you for your feedback. We're pleased to hear that you found the ordering process straightforward and that our online chat team was helpful in arranging the delivery.
However, we're sorry to learn that the plant arrived damaged. This is certainly not the experience we want any of our customers to have — especially when it involves a meaningful gift like a wedding anniversary present.
We understand how disappointing it must have been to receive a plant in less than perfect condition, and we’re currently reviewing our packaging process to help prevent this from happening again in future.
Please don’t hesitate to get in touch with our customer service team on info@realflowers.co.uk with any relevant images — we're very happy to look further into this and try and make things right.
Thank you again for bringing this to our attention.
Best wishes,
The Real Flower Co Team
Very poor quality of flowers arriving on a very special day
Flowers ordered for an 80th birthday to arrive on the actual day. For my wife. I was vey angry and tearful.
What arrived was of really poor quality - dead and dying - flowers one would walk past on a garage forecourt and not buy.
You make up your own mind.
The company says it will refund in total and send a gift to my wife.
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Dear Gary,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the distress and disappointment caused — especially on such a meaningful occasion as your wife's 80th birthday.
We’re sorry that the flowers you received were not up to the standard you expected, or that we aim to deliver. We fully understand how upsetting it must have been for both you and your wife to receive a poor-quality arrangement on such an important day.
As you've mentioned, a full refund has been processed, and a gift is on its way to your wife as a gesture of our regret and commitment to making this right. While we cannot undo the experience, we hope this small act goes some way toward showing how seriously we take your concerns.
Thank you again for your honesty — your feedback will be used to help ensure this does not happen again.
Best wishes,
The Real Flower Team
Beautiful flowers
beautiful flowers、i am a flower farmer and florist in NY/USA. packimnh and instruction too
11. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello Kaya,
Thank you so much for your lovely feedback! It means a great deal coming from a fellow flower farmer and florist — we're truly honoured.
We're glad you appreciated the flowers, packaging, and instructions. Sending floral greetings from across the pond, and thank you again for your kind words!
Best wishes,
The Real Flower Co.
Beautiful, refreshing change for quality and communication
Beautiful, different, delivered promptly, recipient loved them, good price, can’t fault, perfect, can highly recommend.
In addition, I did not have to worry, kept informed throughout. Refreshing change for quality and communication, thank you 🙏
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello Janny,
Thank you so much for your lovely review!
We’re delighted to hear that everything from the flowers to the service met your expectations. Knowing the recipient loved them and that you felt informed and reassured throughout the process means the world to us.
Your kind words and recommendation truly make our day — thank you!
Best wishes,
The Real Flower Co.
Recipient very happy
Recipient very happy! I’ve ordered before & will order again. I love the ethos of this florist & the flowers are much appreciated!
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello Alexandra,
Thank you so much for your kind words and continued support!
We're thrilled to hear that the recipient was happy and that you appreciate our ethos — it truly means a lot to us.
We look forward to creating more beautiful arrangements for you in the future!
Best wishes,
The Real Flower Co.
Easy to order and very helpful on the…
Easy to order and very helpful on the phone when I had a query.
Delivered as requested and on time.
24. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello Sheelagh,
Thank you so much for your kind review!
We're glad to hear that you found the ordering process easy and that our team was helpful over the phone.
It's great to know your delivery arrived on time as requested.
We really appreciate your feedback!
Best wishes,
The Real Flower Co
I was really impressed with the…
I was really impressed with the selection and different options available. The recipient expressed extreme delight at her beautiful and fragrant flowers.
11. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello, and thank you!
We try our best to offer a wide variety for our customers to choose from. We're glad the flowers went down well too.
Best wishes,
The Real Flower Co.
This was a gift to a friend in rememberance
This was a gift to a friend in remembrance.
The rose seems to have been well packed and arrived sooner than expected, in good condition and with clear care advice and when to plant out.
Both senders and recipient are happy.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello, thank you for your review and for choosing us for your remembrance gift.
Best wishes,
The Real Flower Co.
Beautiful English Flowers
I ordered a bouquet for my friends who are celebrating 60 years of marriage, their diamond wedding, so very important in their lives.
After speaking with a really helpful young lady at Customer Services and explaining my wishes, I left my order in her good hands.
The bouquet arrived the next day as arranged, my friends agree that the flowers were beautiful and all was as I had hoped.
Thank you all so very much, I look forward to ordering with you again.
3. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello, it was a pleasure helping you discuss the perfect flowers to send!
Always here and happy to help.
Best wishes,
Ciera, The Real Flower Co
My friend absolutely loves her flowers
My friend absolutely loves her flowers. Thank you
27. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello, we're so pleased!
Thank you for choosing us to send flowers.
Best wishes,
The Real Flower Co.
Margaret Merrill bouquet
I ordered the Margaret Merrill bouquet for
my daughters 50th birthday she was delighted said the scent was amazing
17. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Thank you taking the time to leave us a review and for sharing such kind words! I am so glad that your daughter liked her roses. Margaret Merrill are our favourites so its always lovely to when they are enjoyed!
Thank you for choosing us for your flower delivery!
Kind regards,
The Real Flower Team
Amazing wedding flowers
I couldn’t be happier with the flowers provided for our wedding! The bridal bouquet and groom’s buttonhole were absolutely stunning - carefully selected, beautifully arranged, and clearly crafted with a lot of attention to detail. The flowers were fresh, elegant, and received so many compliments throughout the day. Everything arrived perfectly on time, making the experience completely stress-free. Thank you for adding such a special touch to our big day!
9. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you were so happy with the flowers for your wedding. It means the world to us to know that they made such a special impression and helped make your day even more memorable.
We're especially glad everything arrived on time and added to a stress-free experience—that’s exactly what we aim for.
Thank you again for letting us be a part of your big day, and we wish you both a lifetime of love and happiness!
Best wishes,
The Real Flower team
Lovely flowers, great company
Whenever I've received flowers from the RFC they have always been stunning and even when I've had a slight issue, their customer service has been second to none. I always look forward to the amazing smells that fill the room when I receive these bouquets.
29. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello Kerry, thanks so much!
It's always great to hear our blooms are loved, and their scent fills the air in your home. We look forward to sending more flowers your way very soon!
Best wishes,
The Real Flower Co. team.
Good selection, not long lasting
Good size selection including muscari, lilac, lavender, hydrangea, jacobs ladder and raniculi. Sufficient to fill two vases. However, the crimson roses had some discoloured leaves and petals and most of the flowers were wilting at 4 days.
3. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Hello Peter, thank you for your review.
We're sorry to hear the flowers did not last our 5 day guarantee.
We'd be more than happy to take a further look into this for you.
Please can we kindly ask you to email us on info@realflowers.co.uk with any information and images you may have?
Thank you so much,
The Real Flower Co. team.
Sweet Peas
Primarily, I was disappointed with the delivery of the flowers. I actually saw the driver, from my front-room window, press the doorbell, then leave the package outside the front door. If I was not home, this would have meant that the item was left within sight of passers-by. To be honest, the driver may as well have placed the package out on the street! This was just silly. Also, some of the sweet peas were already falling off their stems, which was another disappointment, as I had ordered a small bunch, so it wasn't worth the cost, and the flowers were a gift to myself on my birthday. Note - the quality of previous sweet pea orders has been much better, but the delivery drivers were equally sloppy, e.g., leaving packages upside down etc.
3. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Real Flower Company
Good afternoon,
Thank you for leaving a review.
Please can you get in touch with us on info@realflowers.co.uk so we can look further into this?
Being a small business, any pictures you have we would be so grateful for to send onto the relevant courier!
Best wishes,
The Real Flower Co.
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