Hey guys! The flowers you delivered were absolutely beautiful. My cousin Ann, who's birthday it was, loved them. She said they were the best she'd ever received. The volume was perfect and th... Vis mer
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I reside in Pennsylvania, was trying to send 2 bouquets to friends in London. I emailed Wild at Heart and they responded immediately confirming they would be happy to assist and delivered in both ar... Vis mer
As above flowers delivered late and when they arrived they were in such a poor state Naturally embarrassed and wholly disappointed £130 is a lot of money for dishevelled flowers Jean
Selskapet har svart
I would have preferred a more seasonal arrangement selection. All the photos from which I could order only showed summer bouquets.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Kontaktopplysninger
Unit 3-4 Linford business estate, SW8 4AB, London, Storbritannia
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
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Awesome flowers
Hey guys!
The flowers you delivered were absolutely beautiful.
My cousin Ann, who's birthday it was, loved them. She said they were the best she'd ever received. The volume was perfect and the colours were awesome.
Thanks for making her so happy on her special day.
Warm regards,
Zeeteah 🌻
11. oktober 2026
Anmeldelse skrevet uten oppfordring
I would have preferred a more seasonal…
I would have preferred a more seasonal arrangement selection. All the photos from which I could order only showed summer bouquets.
3. oktober 2026
Svar fra Wild at Heart
Hi Deborah,
Many thanks for your review. Thank you for your feedback.
At Wild at Heart, all our bouquets are designed to reflect the changing seasons, using flowers and foliage that celebrate what is naturally at its best throughout the year.
Our summer collection, featuring beautiful seasonal dahlias, has only just come to an end, and we have now introduced our new Autumn collection, full of rich seasonal colours and textures. We hope you’ll find something you love in our latest designs and look forward to welcoming you back.
Many thanks,
The Wild at Heart team
I reside in Pennsylvania
I reside in Pennsylvania, was trying to send 2 bouquets to friends in London. I emailed Wild at Heart and they responded immediately confirming they would be happy to assist and delivered in both areas. The arrangements were gorgeous, delivered as promised on the desired day, and I was thrilled!! Thank you for excellent customer service and lovely arrangements!!!
30. september 2026
Very impressed because florist was able…
Very impressed because florist was able to replicate the arrangement I sent a photo of. And very thankful that they were able to send over a pic of the arrangement before delivery :) Thanks so much!
24. september 2026
Poor quality flowers
As above flowers delivered late and when they arrived they were in such a poor state
Naturally embarrassed and wholly disappointed
£130 is a lot of money for dishevelled flowers
Jean
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wild at Heart
Dear Jean,
We are very sorry to hear about your experience and completely understand your disappointment, especially given the occasion and the amount spent.
Our customer service team is currently looking into this and working towards a suitable resolution. We sincerely hope we can find a solution that you are happy with.
Thank you for your patience, and please accept our apologies once again.
Warmest wishes,
The Wild at Heart Team
Wild @ Heart delivers the most…
Wild @ Heart delivers the most beautiful safely & reliably
21. september 2026
Excellent service
Excellent service - easy to order and arrange telephonically - most beautiful arrangements and high quality flowers . Thank you
17. september 2026
beautiful flowers delivered on time
the bouquet arrived on time, v good tracking experience
17. september 2026
it was a poor representation of the…
it was a poor representation of the flowers that I ordered
15. september 2026
Svar fra Wild at Heart
Hi!
We are very sorry to hear that the flowers you received were not as expected. We are also sorry that we have not heard from you directly, as we would always want the opportunity to look into this and put things right.
Please could you send our team a few photographs of the bouquet on flowers@wildatheart.com, along with your order details, so we can investigate this properly for you.
With our sincere apologies,
The Wild at Heart Team
THIS WAS A GIFT FOR MY DAUGHTER’S…
THIS WAS A GIFT FOR MY DAUGHTER’S BIRTHDAY. SHE WAS DELIGHTED!
9. september 2026
Dreadful
After receiving a message to say my delivery would be between 13.04-14.04 very precise you might say
As they where a birthday gift the day was arranged so that the recipient would be there well within the timeframe
So when the flowers actually arrived at 18.40 the afternoon celebration had actually finished and most of the party had left she was just putting her two young children into the car to go home when they where passed to her with no reference to the lateness of the delivery
Upon contacting wild at heart I was told that as they use a third party for delivery they have no control on the time
You would imagine that at the prices they charge you could expect some kind expectation from them as to the quality of the third parties they use but no I was told I could have 20% off my next order 🤣🤣🤣🤣to say the likely hood of my using them again is slim is perhaps an understatement
20. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wild at Heart
Hi Lynne,
We are very sorry for the delay with your delivery and for the miscommunication surrounding the expected arrival time.
We completely understand how disappointing this must have been, particularly as the flowers were intended for a birthday celebration and arrangements had been made around the delivery window provided.
Unfortunately, once an order is with the carrier, delays can sometimes occur outside of our direct control. However, we absolutely expect the delivery information communicated to our customers to be accurate. We will be investigating this with the carrier to understand what happened and to help ensure this kind of miscommunication does not happen again.
We are also sorry that our initial response did not adequately address your concerns. We will be refunding the delivery charge for your order.
Please accept our sincere apologies for the disappointment caused.
The Wild at Heart team
An absolutely stunning bouquet of hot…
An absolutely stunning bouquet of hot pink hydrangeas!! I ordered them for my daughter and she was over the moon!!! She took photos and they were truly amazing. Wild at Heart has become my ultimate favorite for sending flowers to my family in the UK. Thank you so very much.
4. september 2026
I’m supper happy with customer service
I’m supper happy with customer service. It’s nearly 4 years since I order my flowers for specific occasions by wild at heart and every time they did it the best. 100% recommended if you want to get something perfect in quality,order, delivery and customer service even after delivery.
11. september 2026
Anmeldelse skrevet uten oppfordring
I have been using your Wild Heart for…
I have been using your Wild Heart for some years and I find flowers and extras fantastic, only once a delivery took a bit of time but you gave me points very happy with Wild Heart
22. august 2026
The flowers were nothing like the ones…
The flowers were nothing like the ones in the photo
11. august 2026
Svar fra Wild at Heart
Hi Angie,
We’re so sorry to hear that the flowers you received did not match your expectations, and we’re also sorry that we hadn’t heard from you directly before seeing your review, as we would have welcomed the opportunity to resolve this sooner. Please could you send us some images of the bouquet to flower@wildatheart.com, along with your order details, so our team can look into this and put things right for you.
Many thanks,
The Wild at Heart team
Even while in LA
The communication was impeccable even when I was on the other side of the world they were able to reach out to me to make sure the flower arrangement was properly delivered ! Thank you again so much and I can’t wait to purchase from you all again
2. august 2026
Excellent service
Excellent service always available via phone. (As I was calling from USA) The delivery was spot on and on time to the stage door of the theater where I requested. Would use them again 10/10
27. juli 2026
Very expensive and very ordinary
Given the price we were very disappointed by the size and quality. The flowers have not lasted which may be a result of heat although we have cut back stems, changed water etc. will not be ordering again.
I don’t appear able to follow a thread in response. So ask I can do is edit my initial post. I am responding to your comment on my trust pilot review. Not sure how I show a picture. I tried to email your PR department but got a response saying this was an unmanned email address ??
My order number is #87495 Attached is a picture of the !£135 bouquet. I really expected something more for that sort of money.
Regards
25. juli 2026
Svar fra Wild at Heart
Hi Rory,
We are very sorry to hear that you were disappointed with your flowers. We are also sorry that we did not hear from you sooner, as we would have welcomed the opportunity to resolve this at the time.
Please send us some photos of the bouquet on flowers@wildatheart.com along with your order details, so our team can look into this and put things right for you.
Many thanks,
The Wild at Heart team
Edit: Dear Rory,
Many thanks for your email, we have received your details and attached photograph and our team will be in touch shortly to put this right for you.
Many thanks,
The Wild at Heart team
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