Railbookers Anmeldelser 

Having plotted and planned my next holiday with Railbookers ( you would think i learned my lesson 3 years ago.!!) but hey, off i went.
Rang up, got a quote all ok. Discussed with my partner, and next day Railbookers rang me and i was ready.
Just as everything was about to be finalised " oh i can get you the hotel but without breakfast"
Here we go i thought, to good to be true again"
" Give me an hour and i,ll call you back"
One hour later. "it,s still a good hotel and i think it,s FUN to GO LOOK for Breakfast"
no, not interested thank you.
second hotel offered with breakfast, 20 minutes further from the first and costing more. Again no thankyou.
However the advisor insisted in sending the itinerary through anyway. so i take a look and yep.........you guessed it...Firstly it,s the right hotel WITH breakfast which she said wasn,t available and secondly the second hotel i had chosen she had completely changed.!
i gave up and decided to directly contact a previous Railbookers advisor who told me to contact him when i wanted to book my next holiday.
we arranged a suitable time, he called me and i explained the situation. he said, after checking, that he couldn,t do anything and promptly sent me the same itinerary that i was sent previously which was wrong.!!
Then, as it gets more interesting, the hotel i wanted to book had " vanished" from the hotel choices and been replaced by another.!! however if you "clicked" on that hotel my original one was showing. seriously you couldn,t make it up.
again, " oh i know nothing about that" was the response.
Obviously i knew, as before , i was getting nowhere and i felt insecure now even if they did find me a holiday. how can i trust them.
I was put through to Customer relations, discussed the whole situation again, and guess what......on his screen, apparently my ORIGINAL HOTEL WAS SHOWING UP WITH BREAKFAST.!
NOW I KNOW I CAN,T TRUST THEM AND WOULD EVEN BE WARY NOW OF BOOKING. three different members of staff , three different answers.
I have washed my hands of this company and do not wish to hear there name again. they can ring me and offer me a free weeks holiday and i still would not accept it because of feeling insecure about there tactics.

oh, and one thing i forgot to mention previously.
having rail tickets included in my last holiday i mentioned a rail card i had, the advisor said " oh that,s good i can take £100 off the total.
I rang to change my rail tickets due to engineering works , i was told they had already been purchased and i couldn,t.
Odd as you can,t book tickets more than 12 weeks before travel, ( this was 14) but hey let,s believe the advisor.
on the day i got an e mail to say your tickets are ready to collect ( 8 days before travel) i went to my local station to pick them up.
i did not use the machine i went into the ticket office to get a receipt with them in case of an issue.
Tickets collected..........
Talk about lying to your customers my receipt clearly shows the tickets were purchased at Milton Keynes station just 7 days before i collected them at £10 each.!!
So lied to about the cost, lied to about them being bought in advance and lied to about having £100 knocked of your bill.
Goodbye Railbookers . I hope you all enjoy your jobs. How you sleep at night i do not know.

Had a pointless reply as expected.
Just booked the exact same holiday myself. Same trains, same city, cost....£1030 LESS than i would have paid Railbookers and thats including 5x2 breakfasts and "there £250" money off offer.
Seriously, think about it. YOU can do it yourself a lot cheaper.

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Chris Schutte and Cyrus Youngkin both worked together and created an amazing vacation for my client. They were also very patient with my phone issues and did not give up on me. Thank you for all you do!!

I recently had the pleasure of working with Cyrus while putting together an Italy trip for my clients, and the experience was fantastic from start to finish. Cyrus made the entire process smooth and stress free. He was efficient, incredibly knowledgeable, and always quick to answer my questions.

Because of how easy he made this booking, I will absolutely be keeping Cyrus’s contact information and working with him on future client trips. As a business owner, excellent service matters to me, and I would hire Cyrus again in a heartbeat. Highly recommended.

Kelli was a travel agent friend’s friend who was extremely knowledgeable and outstandingly efficient with my needs and time. Good people network with other good people in every life sector, travel being no exception. I would highly recommend Kelli’s services to anyone needing help dreaming and planning an appropriate, affordable trip.

Thanks to Kelli, I was able to make my clients dream trip a reality. She worked hard to make adjustments and took the time to speak to my client, helping answer questions that I didn't have knowledge of. She was honest, explaining where he could cut costs and where he shouldn't, which helped get the price right where he wanted it. She definitely knows the product, forwards, backwards and upside down and went the extra mile providing excellent customer service.

I have had multiple bookings with Railbookers and my clients have always been pleased with their accommodations. They are very prompt with the itineraries, so knowledgeable about the destinations, and I find their calls very helpful with booking. Cyrus and Chris were wonderful to work with this time!

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Raymond was great to work with and he was very patient with my client as we were planning her 50th anniversary trip. Raymond was very knowledgeable on accessible travel and ensured that my client's vacation was friendly for her limited mobility. Raymond addressed all of my client's concerns and put her at ease. I am looking forward to working with Raymond again on future client vacations and for myself.

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Kelli L. was an absolute pleasure to work with at Railbookers. She helped me put together a truly spectacular Switzerland rail vacation for my clients, and the entire process was seamless. Kelli was incredibly quick to respond and happy to modify the itinerary as we incorporated my clients’ feedback and specific needs. I especially appreciated her availability by both phone and email, which made collaboration easy and efficient. She offered so many fabulous recommendations, and my clients absolutely loved the final itinerary. I am so thankful for Kelli and can’t wait to work with her again on future rail vacations!

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The best part of the experience was my agent, Dom, who curated exactly the trip that we wanted for our family trip next summer. He listened to our trip needs and didn't mind adjusting as we reviewed and wanted to make small changes. We told him everything we were hoping to do and he made it happen. He stayed in budget and even was able to move things around to add an additional person. 5 stars for sure!