Had a great experience with Railbooker’s. Kelli set our trip up. A special trip for my wife and I. She listened to our request and set up a trip perfect for us. Itinerary easy to follow. I had que... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Sammi was amazing and really listened to what I needed. My clients are super excited for there Canada trip next July and I am confident Railbookers will give them an experience of a lifetime.
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Victoria listened to my concerns, listened to my clients needs (while they were traveling) to work with a tour provider who gave misinformation- She handled it very quickly and made my clients feel he... Vis mer
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We just returned from a 15 day Tour of Switzerland trip. We had an amazing experience with Railbookers from the very beginning. Rachel, our agent, was very helpful during the planning process and all... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
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Har svart på 70 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
So Helpful
When our airline was delayed and we missed our connecting flight Sammi, Victoria and Dorian came to our rescue. They arranged quickly train tickets to get us to our final destination. While the start of our vacation had become very stressful, they brought the calm back. So professional and sympathetic it put our minds at ease. We went to three destinations by train with railbookers. The hotels they chose were amazing.
28. februar 2026
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Raymond Howells - wonderful experience
I was so fortunate to connect with Raymond Howells. He went above and beyond helping me with a rail tour (Glacier National Park). He was patient and spent extra time to explain all the details. We arranged a conference call with a traveler which helped the traveler understand the tour. We spent over 1 hour on the phone. I know that is a lot of time to spend on a single call. But the traveler and I were both grateful for the time and information shared. I certainly would nominate Raymond for best travel agent support!
19. mars 2026
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Svar fra Railbookers
Hello Ann,
We are truly grateful for you taking the time to share this wonderful feedback. Raymond will be delighted to hear how much his dedication and patience meant to both you and your traveler. Spending the extra time to ensure every detail was clearly understood is exactly the level of care we strive to provide. We will be sure to pass along your kind words and nomination—thank you again for recognizing his exceptional support.
Dana Miley
Service Recovery Specialist
Railbookers Group
A Great Experience
I was in Italy on business and took a side trip to Venice after my completing work. The train was clean and fast and I was met by escorts on both ends to make sure that I reached my destination and the airport safely. Kudos to Railbookers!
14. mars 2026
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Svar fra Railbookers
Hello Susan,
We love hearing about experiences like yours. It’s great to know that everything—from the train ride to the assistance along the way—helped make your trip seamless and enjoyable. We appreciate your feedback and look forward to helping you plan another memorable journey in the future.
Dana Miley
Service Recovery Specialist
Railbookers Group
Great Customer Service
Hilary Klein helped us following notification of some schedule and routing changes on our trip booked for this summer. She took the time to listen and made some changes that now work better for us. She also followed up promptly with a revised itinerary. We are grateful for her assistance.
4. mars 2026
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Svar fra Railbookers
Hello Emma,
Feedback like yours is incredibly rewarding for our team. We’re delighted that Hilary listened closely to your needs and delivered a revised itinerary that better suits your plans. Her dedication and timely follow-up are greatly valued, and we’ll be sure to pass along your appreciation.
Dana Miley
Service Recovery Specialist
Railbookers Group
Hillary was a pleasure to work with &…
Hillary was a pleasure to work with & provided much needed help
13. mars 2026
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Railbookers is a great company and easy to work with
Hilary and Tristin have been wonderful to work with on the customer service side. They even follow up to make sure all is well. Nate Hancock is also wonderful on the booking side. I've been more than pleasantly surprised with the great trips they put together and help is just a quick phone call away!
12. mars 2026
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I just had a simple request but Hilary…
I just had a simple request but Hilary took care of it very quickly and was very friendly. I had my question answered and the documents I needed right away. It is reassuring to know when I call I can get someone on the line quickly that knows the business and delivers great service!
10. mars 2026
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Above and beyond
After I made an error with my booking everyone who I dealt with was absolutely amazing. A real stand out was Sammi. She was there with me every step of the way making sure everything was fixed and set up with what was needed. I can’t speak highly enough of them.
9. mars 2026
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Tenacious, Friendly & Professional Service
Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express were literally vanishing as we spoke with him. Claudio managed not only to get us the last 2 seats within a 2 week window, he snared us tickets to every museum in Switzerland & top-notch hotels. Friendly, professional, & fast thinking service today. Thank you Claudio for making our dream come true!
9. mars 2026
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Svar fra Railbookers
Hello Ricky,
What a pleasure to read about your experience. We are so glad that Claudio Marin was there to help bring your Switzerland bucket list trip to life. Securing Glacier Express seats can be very competitive, and we are thrilled he was able to lock in those final seats while also arranging fantastic hotels and memorable museum visits along the way. Thank you for recognizing his friendly and professional service, and we hope you and Diana enjoy every moment of your Swiss adventure.
Dana Miley
Service Recovery Specialist
Railbookers Group
Claudio Marin is the BEST!
Claudio Marin is the BEST!! He is very quick to respond and very patient with all my questions! He has the best attitude and is very knowledgeable about the destinations. He thinks of ways to make the trip even more unforgettable for the guests.
7. mars 2026
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Svar fra Railbookers
Hello Patti,
We are so grateful for your kind words about Claudio Marin. It is wonderful to hear that his quick responses, patience, and deep knowledge of the destinations made such a positive impact on your experience. Our team is dedicated to creating unforgettable journeys, and it is great to know Claudio helped enhance your trip planning with thoughtful ideas and outstanding service. We truly appreciate you sharing your feedback.
Dana Miley
Service Recovery Specialist
Railbookers Group
Fantastic Service
I was pleased to receive a response with minutes of requesting a quote from RailBookers. The knowledge and professionalism of the agent Claudio Marin made the process very easy and pleasant.
4. mars 2026
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Svar fra Railbookers
Hello Paula,
We’re delighted to hear about your positive experience. Quick responses and knowledgeable support are exactly what we strive to deliver, and it’s wonderful to know that Claudio made the process simple and enjoyable for you. Thank you for your kind words and for choosing Railbookers. We look forward to helping you plan an incredible rail journey.
Dana Miley
Service Recovery Specialist
Railbookers Group
10 stars!!!
I have clients that are currently on a custom trip, created by Railbookers, and they text me daily to let me know how perfect everything is! This company has been top notch from start to finish, and I can't wait to book all of my clients (and especially myself) through them! Don Rogers has been a Godsend to work with!
27. februar 2026
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Svar fra Railbookers
Hello Nancy,
It means a great deal to us to hear feedback like this. We are so pleased that your clients are having such a wonderful experience and that every detail of their custom journey has met your expectations. Don Rogers will be very happy to know his dedication and support made such an impact. Thank you for trusting us with your clients’ travel plans, and we look forward to helping you plan many more incredible trips ahead.
Dana Miley
Service Recovery Specialist
Railbookers Group
Helpful and knowledgeable
I reached out to Railbookers to enquire about a Switzerland rail holiday for some clients. As a Travel Counsellor, I am always searching for insight and knowledge on these unique journey and the consultant I dealt with, Mirza was excellent. I look forward to working with them again in the future.
5. februar 2026
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Svar fra Railbookers
Hello Nicki,
We greatly appreciate you taking the time to share your experience. It is wonderful to hear that Mirza was able to provide the guidance and expertise you needed while exploring options for your clients’ Switzerland rail journey. We are proud to support Travel Counsellors with unique and memorable rail experiences, and we look forward to collaborating with you again in the future.
Dana Miley
Service Recovery Specialist
Railbookers Group
I booked a Railbookers for a customer…
I booked a Railbookers for a customer of mine, I booked over the phone with Mirza and later Hilary who made an amendment to the booking. They were very helpful and patient. The original quotes were with Michael who was extremely helpful and didn't hesitate if I needed a new quote.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Railbookers
Hello Mia,
Thank you for taking the time to share your experience. We are so pleased to hear that Mirza and Hilary were helpful and patient while assisting with your booking and amendment. It is also wonderful to know that Michael provided prompt and attentive support with your original quotes. We truly value working with our travel partners and are glad our team delivered the level of service you deserve.
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary Klein was very helpful and good…
Hilary Klein was very helpful and good to talk with as a fellow human being.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Railbookers
Hello Clare,
It truly means a lot to receive feedback like this. We truly appreciate you sharing that Hilary was both supportive and easy to connect with on a human level. We strive to create meaningful, thoughtful interactions, and we are delighted she made such a positive impression.
Dana Miley
Service Recovery Specialist
Railbookers Group
Working with Victoria was a breeze
Working with Victoria was a breeze. She helped make booking so easy and uncomplicated, even when we had to change it.
Would definitely book again,
23. februar 2026
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Svar fra Railbookers
Hello Shauna,
It’s fantastic to hear that Victoria made your booking experience smooth and easy. Travel plans can sometimes change, and we’re glad we were able to support you every step of the way. We truly appreciate your recommendation and look forward to planning your next journey with us.
Dana Miley
Service Recovery Specialist
Railbookers Group
No headaches if you use Railbookers
I’ve used Railbookers for two European vacations and both have been outstanding experiences. The first time I called Railbookers they asked me how long I wanted to stay in Lisbon. When they explained each vacation was tailored to my wants, I was immediately SOLD!
They then customized my vacation to my desired locations, my travel style, hotel preferences and the sites I wanted to see. They will recommend popular sights and experiences (think Flameco show) and the best hotels. They booked group tours, private tours, hotels, train trips, and other transportation needs.
I’ve never needed to call them mid-trip to trouble shoot because there’s never been any problems.
I highly recommend Railbookers because they remove all the headaches associated with travel planning!
26. september 2025
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Svar fra Railbookers
Hello Cathy,
It means so much to us to receive such thoughtful feedback from a returning guest. Thank you for trusting us with your travel plans and for highlighting the personalized approach that sets our journeys apart.
Designing personalized itineraries with the right mix of hotels, rail journeys, and memorable local experiences is what we are passionate about. Knowing that everything was handled smoothly and that you could travel without any headaches is the highest compliment we could receive. Thank you for your recommendation, and we look forward to planning your next journey.
Dana Miley
Service Recovery Specialist
Railbookers Group
We had the opportunity to deal with Charlotte Buchan.…
We had the opportunity to deal with Charlotte Buchan at Railbookers. On our request she put together a wonderful itinerary starting in Switzerland and ending in Paris. Unfortunately we were not able to take advantage of the package, but so appreciate Charlotte’s professionalism, friendliness, and efficiency. I would certainly recommend her to anyone looking to book with Railbookers. Thank you Charlotte!
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Railbookers
Hello Sheldon,
Thank you so much for sharing your kind words about Charlotte. We are delighted to hear that she created a wonderful Switzerland to Paris itinerary for you and that her professionalism, friendliness, and efficiency made such a positive impression. While we are sorry you were not able to take advantage of the package this time, we truly appreciate your recommendation and hope we will have the opportunity to help you plan a future journey when the time is right.
Dana Miley
Service Recovery Specialist
Railbookers Group
I am writing to formally express my…
I am writing to formally express my deep dissatisfaction with the recent experience I had with Railbookers Group. The total cost of our tickets exceeded $7,000, which is an astronomical price for Roomettes and Bedrooms. Despite this significant investment, the quality of service we received was unacceptable. After my recent retirement of 47 years of Nursing, I am seeking peace, relaxation, and respect from Amtrak public services.
Railbookers Group Bait-and-Switch:
My experience with Railbookers Group was equally disappointing. After receiving a quote and itinerary that specifically recommended placing a deposit to hold my room, I was subjected to a bait-and-switch tactic. When I decided to pay the deposit, I was told I had to pay in full instead. I requested to speak with the decision-maker and was connected with Nate Sullivan, Account Executive on February 20, 2026. Nate Sullivan attempted to strongarm me into paying the full price, claiming the quote and itinerary were a mistake. He refused to honor the original quote and suggested I pay even more for a layover requiring a hotel stay to avoid paying in full. His tone was condescending, sharp, and rude.
Despite my request, Nate Sullivan failed to provide any documentation supporting the claim that full payment was required. If this matter were brought before a judge, it is clear that the lack of documentation and the bait-and-switch tactics would be viewed unfavorably.
I decided to take my business elsewhere. I learned this an ongoing problem with Railboojers inconsistent rules that are not written policies.
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Railbookers
Hello Beverly,
We are very sorry to read about your frustration and disappointment. First and foremost, we sincerely congratulate you on your retirement after 47 years of nursing. That is an incredible accomplishment, and you certainly deserve a seamless and relaxing travel experience.
We sincerely apologize for the confusion surrounding the quote that referenced a deposit amount when it should have clearly stated that full rail payment was required at the time of booking. We understand how this discrepancy would be frustrating and may have caused concern.
Regarding pricing, Railbookers works with live inventory systems through our rail and accommodation partners. This means availability and pricing can change in real time based on demand and remaining space at the moment a booking is secured. In this instance, the rail services were requested within a short time frame of the departure date, which can result in higher fares due to limited discounted inventory. We are able to secure many rail services up to two years in advance, and booking earlier often provides access to lower promotional fares and better availability. As outlined in our terms and conditions, all pricing is subject to change until payment is processed and the reservation is confirmed.
We are also very sorry to hear that your interaction did not feel respectful or supportive. That is never the experience we want for our clients. We strive to communicate policies clearly and professionally, and we regret if this did not come across that way during your conversation.
We truly appreciate you sharing your feedback, as it helps us continue improving both our communication and our service.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary was most helpful in helping with…
Hilary was most helpful in helping with getting my client's new credit card entered, so the balance could be paid.
19. februar 2026
Anmeldelse skrevet uten oppfordring
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