RADIO TIMES Anmeldelser 

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17. juli 2026

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration. We appreciate how disappointing repeated delivery delays can be, particularly when they lead to cancelling your subscription. Please contact feedback@radiotimes.com if you have not heard from our subscription team.

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17. juli 2026

Thank you for your review. We're sorry to hear you were disappointed with the start of your subscription. When a new subscription is set up, our address files are often prepared well in advance of publication, which means the first issue you receive won't always be the very next edition. We're sorry if this wasn't made clear when you subscribed. We do hope your copies are now arriving as expected, but if not, please contact our customer service team and we'll be happy to help.

Just to clarify that Radio Times has not been part of the BBC since 2011, when it was sold to Immediate Media, so we are not affiliated with the BBC.

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2. juli 2026

We're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We'd like to look into this for you. In some cases, rather than applying a credit to an account, a subscription may be extended instead, so this may have been what happened on this occasion.

If you could please contact our Customer Services team with details of the deliveries you believe were missed, along with the outstanding amounts you're referring to, we'll investigate this fully and work to resolve the issue for you.

We value your feedback and would like the opportunity to put things right.

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2. juli 2026

Thank you for taking the time to leave your review, and we're very sorry to hear about your continued experience with receiving your Radio Times subscription.

We completely understand how frustrating it is to have repeated delivery problems, especially after the issue was thought to have been resolved and a new subscription number was issued. We also appreciate your point that these problems began well before the recent hot weather, so we won't attribute them to that.

This is not the level of service we aim to provide, and we're sorry for the disappointment and inconvenience these repeated delays have caused. Your feedback has been noted and will be shared with the relevant teams so they can investigate why this keeps happening and work towards a lasting solution.

Can you please contact feedback@radiotimes.com and we can look into this. Can we also advise you not to post your subscription numbers in reviews if you can edit this please.

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2. juli 2026

Thank you for your honest feedback. We're sorry to hear you feel the magazine's design and overall quality have declined compared with previous editions. We have recently had a minor makeover of the magazine, though this was 3 months ago not 12 months ago - we've made no changes before then. We dont control what is on the TV or radio! This was our first "makeover" in over 20 years (who said we are traditional?)
It is important we modernise and update the way we present our information but we appreciate that it can take time to get used to and thank you for highlighting this and we have listened and we have made some improvements as a result of reader feedback.

We completely understand your frustration with postal delays, and thank you for understanding that these are unfortunately outside our direct control, we know it can be frustrating for you and us.

As for the Only Connect error, you're absolutely right,we should have caught that, and we apologise for letting it slip through. Sometimes we have to prove we are human not "AI automatons" but thank you for pointing it out.

We'll share your comments with our editorial and production teams as we continue working to improve things.

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2. juli 2026

Thank you for taking the time to share your feedback. We're sorry to hear about your experience.

Unfortunately, delivery delays can happen from time to time due to the postal service, but we understand how frustrating this can be. We're also sorry to hear you've had difficulty getting in touch with our customer service team.

If you ever miss an issue, you can report it using the HELP button on our contact page at www.radiotimes.com/contact-us. Once you've registered the missing copy, we'll make sure your subscription is extended so you don't miss out.

If you'd like to tell us more about the difficulties you've experienced, please email feedback@radiotimes.com with the details. We'd really appreciate the opportunity to investigate and better understand what happened.

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2. juli 2026

We're very sorry to hear about your experience, and we completely understand how frustrating this must have been. The issues you've described with missed deliveries, accessing your account, resetting your password, and trying to use the app are clearly not the experience we want any subscriber to have.

We'd really like the opportunity to investigate this and get everything sorted for you. Please contact feedback@radiotimes.com and include your subscription number if possible. We'll look into the delivery issues, help you regain access to your account, and make sure you're able to manage your subscription properly.

We're also sorry to hear that you're finding the new layout difficult to read. We appreciate you taking the time to share your feedback, and we'll ensure your comments are passed on to the relevant team.

Thank you for bringing these issues to our attention, and we hope we can put things right.

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2. juli 2026

We are sorry to hear that. Can you try emailing feedback@radiotimes.com and we can see if we can sort it. Please include your subscription number or full postal address if you don't have that to hand.

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17. juni 2026

Thank you for taking the time to leave your feedback. We're very sorry to hear about the delivery issues you've experienced and understand how frustrating it is when your magazine does not arrive as expected.

We'd like to reassure you that these delays are not connected to any changes made to the magazine itself. While we work hard to ensure every issue is dispatched on time, delivery can occasionally be affected by factors within the wider mail network. Local sorting offices can experience periods of disruption, including staffing shortages, which may unfortunately lead to delays in some areas.

We appreciate that this does not lessen the inconvenience caused, and we are continually working with our delivery partners to help improve the service our subscribers receive.

If you could contact us at feedback@radiotimes.com with your subscription details, we'd be happy to investigate your individual case further and see how we can help.

Thank you for your patience and for supporting Radio Times.

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17. juni 2026

Thank you so much for your wonderful review and for your loyalty to Radio Times over such an incredible period. To know that the magazine has been part of your home for more than 80 years and has remained an essential companion through generations is truly special to us.

We're delighted to hear that the convenience of home delivery continues to be valuable, particularly when alternative outlets are such a distance away. We know deliveries can experience delays but it is exactly why we work hard to ensure subscribers receive their copy as reliably as possible.

We're also grateful for you highlighting the issue with the centre staples. While we're relieved to hear your overall experience remains excellent, we're sorry that this recurring production fault has caused you inconvenience (and even the occasional injury!). We have shared this feedback with the relevant team so it can be investigated further.

Thank you again for your kind words, your continued support and for taking the time to share your experience and it means a great deal to everyone at Radio Times.

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17. juni 2026

Thank you John, am pleased all was resolved for you.

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17. juni 2026

We are sorry to hear that. We are looking into this for you. The digital copy is available to you as we have checked. We are in contact with you to try and resolve.

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4. juni 2026

Thank you and glad to hear it is all sorted.

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Oppdatert: 5. juni 2026

I am sorry to hear that. Can you please send us the requested information so we can look into this. Without your information we will be unable to resolve this.

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Oppdatert: 4. juni 2026

Thank you for taking the time to share your feedback. We're very sorry to hear about the ongoing delivery issues you've experienced over the past year. We completely understand how frustrating it is when a print subscription doesn't arrive when expected, particularly when you've chosen the paper edition specifically because that's how you prefer to enjoy the magazine.

You have an overseas subscription which with, Radio Times being a weekly, it is very tight deadline and we have no control over postal deliveries once they enter the various postal systems and it is frustrating for us and we do all we can to try and mitigate this. We've reached out to you for more information and see if we can remedy the situation to your liking.

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1. juni 2026

Thank you for your feedback. We're sorry to hear about the issues you've experienced with both your missing issue and access to your digital editions. You do have access but because you recently renewed it resets your digital issues. We are addressing this.

We understand your frustration and apologise that your previous attempts to resolve these matters have not met your expectations. We have contacted you directly to gather further details so we can investigate and work towards a resolution.

We appreciate your long-standing support and look forward to hearing from you.

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20. mai 2026

Thank you but I think you have muddled Radio Times with Times Radio.

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Oppdatert: 3. juni 2026

Thank you for taking the time to share your feedback, and we’re very sorry to hear how disappointed you’ve become with Radio Times after being such a long-term reader.

As an update we have made some adjustments in the magazine you might want to have a look as we have been listening.

Media habits and viewing platforms continue to evWe do genuinely listen to reader feedback, and we fully recognise how important clarity, usability and trusted recommendations are to our audience. In response to comments from readers, we have already introduced a number of refinements, including moving Sports channels into green livery and adding grid lines to the listings pages. In addition, new listing page templatesolve rapidly, and our recent design changes are intended to reflect the changing ways audiences use and navigate the magazine. While we appreciate that not every change will appeal to every reader, we are committed to ensuring Radio Times continues to evolve rather than stand still.

We also appreciate your comments regarding the balance of editorial and promotional content. Subscriptions have long been an important part of Radio Times and, while they may now appear more noticeable within a refreshed design, the level of subscription messaging is not significantly different from what readers would have seen over many years.

Maintaining the trusted voice, authority and value that readers expect from Radio Times remains extremely important to us, and we very much appreciate all feedback. Your comments will be shared with the relevant teams.

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14. mai 2026

Thank you for taking the time to post a review.
We are currently adjusting the type sizes and weights used throughout the magazine, and you should see further improvements over the coming issues. We’ve reintroduced grid navigation lines in the 9–15 May edition, which I hope you noticed.

Regarding the channel ordering and BBC Four not being on the Main Channel spread. This reflects changes in both viewing trends and channel investment over time. BBC Four was originally placed in Channel 5’s former position because it carried a stronger focus on original programming and was of particular interest to Radio Times readers, while Channel 5 provided more limited listings information at that time.
However, Channel 5 has since grown significantly in audience share and original programming, with popular productions such as All Creatures Great and Small. Following a reassessment of viewing habits and channel prominence, it was considered appropriate to move Channel 5 into the main channel spread.

We are also very aware that change can be difficult to come to terms with, especially as we had the previous design for over 20 years.

One of the main reasons for the font changes is that the fonts we previously used are no longer compatible across all of our platforms, so the change was, to some extent, forced upon us. We have tried very hard to choose replacement fonts that are as close as possible to the originals in style and readability.

We appreciate your comments and value all reader feedback, we do listen as it helps inform ongoing improvements to the magazine.

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Oppdatert: 3. juni 2026

thank you for your review and I am sorry that you have had this experience. We've asked you for more information on your experience so that we can see where we can improve things but you havent provided it to us within the Trustpilot deadline.

We aren't paid for any content in the magazine - all our editorial content is independent as per our Reader Promise which is in the print edition every week on our Feedback pages. We didn't ignore TV when it started in the 1930s and so cannot ignore Streaming. This is the biggest change in viewing habits since TV began so we do have to reflect streaming as we live in a world where people are watching less and less live tv.