I've cancelled my subscription, too many no shows. I don't blame the Radio Times for this, it's the postal service, we are lucky if we see a postman every 2 weeks. I was continually emailing the Radio... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Call centre in South Africais worse than useless! There is never a manager available, NEVER. They promise a call back from a manager. Never happens. NEVER. DELIVERY OF ISSUES Have arrived in ti... Vis mer
Selskapet har svart
The Radio Times is an institution. I have been reading it since I was small child and it is part of my daily life. It is reliable and informative and lets you into a world of discovery about tv and... Vis mer
This week is the third week in a row that my Radio Time hasn’t arrived. It appears I am not alone. As Immediate Media are not fulfilling their contract they need to be taking up delivery issues wi... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Kontaktopplysninger
Vineyard House, 44 Brook Green, W6 7BT, London, Storbritannia
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
2,4
Under middels
270 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 46 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Yet again no Magazien
it s lottery as to if you get your magazine why not get a propper delivery company as you did on a trial basses
8. august 2026
Anmeldelse skrevet uten oppfordring
The Radio Times is an institution
The Radio Times is an institution. I have been reading it since I was small child and it is part of my daily life. It is reliable and informative and lets you into a world of discovery about tv and the programmes being broadcast. I have it delivered and it makes a weekly treat coming through the letterbox and it is easy and rewarding to set up a subscription and let it run.
7. august 2026
Anmeldelse skrevet uten oppfordring
Love the background stories.
Love the background stories.
It is important that I look for programmes that my husband who has dementia can find engaging.
7. august 2026
Anmeldelse skrevet uten oppfordring
To many game shows not enough live…
To many game shows not enough live programs
1. august 2026
Anmeldelse skrevet uten oppfordring
I have not received my copy of Radio… having tried to order a refund I have been cut off and am really cross
I have not received my copy of Radio times and have been trying to Ask for a refund
7. august 2026
Anmeldelse skrevet uten oppfordring
I've cancelled my subscription
I've cancelled my subscription, too many no shows. I don't blame the Radio Times for this, it's the postal service, we are lucky if we see a postman every 2 weeks. I was continually emailing the Radio Times, what can they do? they cannot deliver it personally, so I would advise not taking out this subscription unless you have a reliable postal service in your area.
2. august 2026
Anmeldelse skrevet uten oppfordring
The new format is so bad
The new format is so bad. So difficult to read and use.
Our subscription ends soon and we won't be renewing
29. juli 2026
Anmeldelse skrevet uten oppfordring
Warning - they offer you one thing but take another
When cancelling my subscription after a trial period, I was offered a six month renewal at a price which made me decide to stick with it. However, when I received the renewal confirmation e-mail nine days later, the price was over twice what I had been shown online. On contacting Immediate Media to sort the problem out, I was asked if I had a screenshot of the offer price but explained I am not in the habit of doing so. 12 days later I am still speaking to Customer Services, who take ages to respond to queries and keep asking more questions. One of their operatives admitted in writing that the online renewal service was faulty and advised that I could cancel my subscription and then renew at the original offered price, but this is now being denied.
16. juli 2026
Svar fra RADIO TIMES
Thank you for your review. We're sorry to hear about your experience and understand how frustrating this has been.
We appreciate that you've already been in contact with our Customer Services team, and they are looking into this with you to get it sorted.
Thank you for your patience, and we apologise for the inconvenience caused.
Mixed
Possitives
The magazine is very good, with some very interesting articles. The subscription has been working well, as previously I'd had trouble with it not arriving/arriving late.
Negatives
If you cancel a week, or the magazine doesn't turn up it's added onto the end of your final subscription. It would be better if it was added each subscription period.
Also expect LOADS of emails. Seriously there's no need for so many
Thank you for the update. It sounds like the process of the missing/paused editions has improved since my last subscription
28. juli 2026
Svar fra RADIO TIMES
Thank you for taking the time to leave your review. We're delighted to hear you're enjoying the magazine and that your deliveries have been more reliable recently.
We did just want to clarify one point regarding subscription extensions. When we add an extra issue because of a missed delivery or a holiday pause, it isn't lost at the end of your "final" subscription. Instead, it extends your current subscription period. For example, if your subscription was due to renew on 21 March and we added a one-week extension, your renewal date would simply move to 28 March, so you still receive the full number of issues you've paid for. Similarly, if we apply a credit to your account, it is automatically deducted from your next Direct Debit payment (fixed-term subscriptions work slightly differently).
We're also sorry to hear you feel you're receiving too many emails. Every marketing email includes an unsubscribe link if you'd prefer not to receive those, although we'll always continue to send essential service emails about your subscription when needed.
Thank you again for your balanced feedback – we really appreciate you taking the time to share both what we're getting right and where you think we could improve.
Delivery is not to be relied on
Delivery is not to be relied on. IT doesn’t come on the same day like it used to, which was every Tuesday.
19. juli 2026
Svar fra RADIO TIMES
Thank you for your review. We're sorry to hear that your deliveries have become inconsistent.
We know many subscribers have experienced changes to delivery times since Royal Mail altered the way it delivers second-class mail, and we appreciate how frustrating it is when your magazine no longer arrives on the same day each week.
If you're still experiencing ongoing delays, please contact our Customer Services team. We can find some temporary solutions which sometimes help.
Thank you again for your feedback, and we hope we can improve your experience.
Subscription renewal is useless
The subscription service is very poor. They hassle me with offers to renew - "Renewing is easy". Well it's not. The deals they offer by post and email cannot be accessed on line and if they think phoning and spending 30+ minutes to renew is a good use of time - think again. I complained and was given the same number I'd been calling! I hung up and they called me back and then put me on hold again. Subsequently they called me back again and "renewed" my subscription. BUT they didn't and started a new subscription concurrent with the existing one and charged me twice. It's taken over a week to resolve and the key take out is when they ask to renew early this is simply not possible. Their system is so bad they don't even realise they double billed me. Some serious failings!!
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RADIO TIMES
Thank you for taking the time to leave a review. We're sorry to hear that renewing your subscription has been such a frustrating experience.
Our renewal offers can vary depending on how they are issued, and some promotional offers are only available through the specific channel they were sent in, such as by post or over the phone. We appreciate that this isn't always as clear as it could be and understand how disappointing that can be.
We're also sorry about the time you spent trying to get through to us. That isn't the level of service we aim to provide, and we appreciate how frustrating it must have been to be placed on hold after requesting help.
Regarding our recurring offers, the introductory price and the subsequent renewal price are always shown in the offer terms.
We're sorry that we've lost you as a subscriber, but we do appreciate your feedback, as it helps us identify where we need to improve both our service and our communications.
Pathetic service
Week after week it doesn’t arrive. The call centre add a week to your subscription and I pay full price for their repeated failures. And this has gone on for months. Regardless of which company is responsible Radio Times employ them and it is their job to get the problem solved or pay for the copy I have to buy!
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RADIO TIMES
Thank you for taking the time to leave a review. We completely understand how frustrating it is to pay for a subscription and then have to buy a copy in the shops because it hasn't arrived on time.
Your magazine is printed and dispatched on schedule each week, but the final delivery is carried out by Royal Mail. While we continue to raise ongoing delivery issues with our distribution partners, there are limits to what we can do once copies enter the postal network. Unfortunately, using a courier service for every subscriber simply isn't financially viable, despite us recognising that it would offer a more reliable service. We appreciate that's frustrating for you, and it's equally frustrating for us.
When deliveries do go wrong, we can replace missing copies, extend subscriptions or apply credits where appropriate, but we know that doesn't make up for not having your magazine when you expect it.
We'd really like the opportunity to investigate your deliveries further. Please contact us feedback@radiotimes.com to see if there is anything else we can do.
Call centre in South Africa is useless
Call centre in South Africais worse than useless! There is never a manager available, NEVER. They promise a call back from a manager. Never happens. NEVER.
DELIVERY OF ISSUES
Have arrived in time approximately 5 times some December 2025.USELESS
They will only allow you to report a missing issue on Friday leaving you to find somewhere that still has one within 24 hours.USELESS
It’s always someone else’s fault/responsibility not Radio Times’ .
Get the call centre back to the UK and half the staff might achieve twice the work.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RADIO TIMES
Thank you for taking the time to leave a review. We're sorry to hear how frustrated you've become, particularly as it sounds like this has been an ongoing experience.
We understand how disappointing it is when your magazine doesn't arrive on time. While our customer service team can arrange replacements, extend subscriptions, apply credits where appropriate and ensure you have access to the digital edition, they unfortunately have very little control over the postal network itself. The location of the call centre doesn't change the options available to resolve delivery issues, although we appreciate that you expect a better experience when you contact us.
We ask subscribers to wait until Friday before reporting a missing issue because, in many cases, delayed copies are still delivered later in the week. If we automatically dispatched replacements earlier, many readers would end up receiving duplicate copies unnecessarily.
To help while postal delays continue, we send subscribers a weekly link to the digital edition, and print subscribers also have free access to the Radio Times Magazine app so you can read the magazine while waiting for your printed copy.
We remain in regular contact with our mailing and delivery partners to highlight areas where delays are occurring and to press for improvements, as we know this is affecting too many subscribers.
We've asked for your subscription details, we'd be happy to look into your account personally and see if there's anything further we can do to help.
We enjoy radio times and there some…
We enjoy radio times and there some interesting articles
23. juli 2026
Svar fra RADIO TIMES
Thank you for your review and we are pleased to hear it. Long may it continue.
No problems.
23. juli 2026
Svar fra RADIO TIMES
Thank you for taking the time and we are pleased to hear that.
The process of renewing my radio times…
The process of renewing my radio times membership was straightforward and satisfactory.
1. juni 2026
Svar fra RADIO TIMES
Thank you for taking the time to write your review and pleased to hear that.
RT gives all the requisite info
RT gives a ll the info required about public realm tv and all the alternatives in great detail with some interesting articles to go with the info.
22. juli 2026
Svar fra RADIO TIMES
Thank you for your kind comments.
Svar fra RADIO TIMES
Pleased we made it in the end too and sorry if there were any hiccups on the way and hope all is satisfactory now.
Svar fra RADIO TIMES
Thank you for your review. It makes all our work worthwhile.
A wide ranging resource…
Their particular combination of film recommendations and in depth articles, alongside wide ranging listings covering live TV, streaming and radio surely make RT unique! A must read every week.
22. juli 2026
Svar fra RADIO TIMES
Thank you for your review. We are so pleased to hear that.
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