Third time I've used this company for a trip abroad. Normally, car rental outlets try and sell you every type of excess insurance possible, but with Questor, you only need there policy to cover any un... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have had this excess cover for about eight years. Took a holiday off during covid but picked it back up again once restrictions were lifted. Had a couple or three of claims over this period. Nothin... Vis mer
I received reminder to re new ,click button ,pay all done . I have no problem with that was great as I had forgotten . I di d e mail you after to point out that having clicked to renew I won't hav... Vis mer
I have been using Questor for several years, after an MSE recommendation. Whilst I have yet to make use of their service I am impressed with the fact that my premium for UK and European car hire cover... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Questor Insurance we specialise in car hire excess insurance, giving you peace of mind when renting a vehicle. Our UK-based customer service team is happy to help with any queries, delivering unexpectedly personal service by phone, email or live chat. Although some providers may be a little cheaper, we believe the true value of insurance is proven at claim stage. Our simple online process makes submitting a claim fast and hassle-free, but there’s always someone to talk to should you need them. We pay over 95% of all claims presented and aim to settle your claim within a credit card cycle, and often much quicker. We’re proud of the excellent reviews our team consistently receives for their clear communication and regular updates. Transparency, reliability and great service are what set us apart. We’ve been in the business for over 18 years and customer care is at the heart of what we do. With Questor Insurance, you’re covered by a team that truly cares which is why thousands trust us to protect their car rental journeys worldwide.
Kontaktopplysninger
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, Storbritannia
- 0330 094 4330
- assistance@questor-insurance.co.uk
- www.questor-insurance.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy to use online quotes
Easy to use online quotes. Comprehensive cover. Simple to pay
Very clear options shown on the website…
Very clear options shown on the website with more variety depending on which countries being visited
Very easy renewal process
Very easy renewal process. Did have to make a claim a while ago and despite a little tooing and froing they did sort it out
Convenient that the policy auto-renews
Convenient that the policy auto-renews. Good value.
Always good advice given with regular…
Always good advice given with regular prompts to renew.
Everything was easy to follow.
A quick and good support.
Hire car excess insurance
Very easy to fill in the application, clear options, and very competitive in price. Hope I don't have to find out how quickly they pay a claim, but up to taking out the policy excellent service.
Armed forces covenant requires- disadvantaged
Constructive feedback
Initially, Questor were helpful and took the time to look into my unusual circumstances. Unfortunately, the follow-up call the later that day was quite abrupt and rude when I explained that I wanted to book my car hire and needed to make sure I had the correct insurance in place.
The follow-up email confirmed that they could not insure me because I am based in Cyprus and that their underwriting was only for UK residents.
The issue is that I am a UK resident living within the UK Sovereign Base Areas in Cyprus, which are British territory. I was simply trying to make sure my circumstances were properly understood and that I was genuinely covered before booking.
I would encourage Questor to review how it supports members of the Armed Forces community and consider whether its policies properly recognise those living within the Sovereign Base Areas.
Thankfully, I didn’t proceed with the booking and have since found an insurance company that understands Armed Forces families, understands the SBA situation and supports the Armed Forces Covenant.
My feedback is not that Questor couldn’t provide me with a policy — it’s the lack of understanding and the way the situation was handled. Hopefully this is something they can learn from.
Easy to quote and apply
Easy to quote and apply, completely priced. Haven’t had to make a claim but it’s been smooth sailing so far.
Very efficient
Very efficient. Great price despite not being able to honour a cheaper one because the contract had run out.
Great Cover, Great Price, Super Easy
I compared other car-hire excess insurers, and Questor came out on top. The cover was far more comprehensive, while the price was still genuinely competitive. Signing up online took minutes, and the full policy documents arrived almost instantly. Excellent value, quick and hassle-free. I would recommended.
Easy to arrange and simple to…
Easy to arrange and simple to understand. Hopefully I won’t need to use it but reassuring to have.
PURCHASING EASE REVIEW
I found the process of purchasing the insurance very easy, it was very clear what I was adding (or not) and the quote was very good, especially for a whole year multi trip policy and the UK rentals covered, too. However, I reserve judgement as, like all insurance companies, the proof is in the way they handle claims! My policy hasn't even started yet, so will reserve the right to edit, if I'm unfortunately forced to used it!
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