I’ve been a member of Pure Profile for many years. I love the fact that they give a little for each survey. If you are screened out, it is usually for a reason, but if you question this they will alwa... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. R... Vis mer
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The surveys that I actually qualify for are quite enjoyable. I’m a bit annoyed at times when there are five or more surveys in the list and I don’t qualify for a single one. I get really cheesed off w... Vis mer
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This is one of the best survey sites, they pay a little more than most of the other survey sites and there are usually surveys every day to complete which of course means the money stacks up very quic... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Kontaktopplysninger
263 Riley Street, 2010, Sydney, Australia
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,2
Bra
2k anmeldelser
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dear Pureprofile Support Team,
Dear Pureprofile Support Team,
I am writing again regarding the suspension of my account and the recent claim that my submitted identification is AI-generated.
I must clearly state that this allegation is completely false. The document I provided is genuine, valid, and belongs to me. It is very concerning and disappointing that your system would wrongly classify a legitimate ID as AI-generated without proper human verification.
For over three months now, I have been trying to resolve this issue without success. During this period, my earned funds have remained inaccessible. This is not acceptable, as the money in my account was earned legitimately through your platform.
If your system is unable to verify my identity through the documents submitted, then I request a more reliable method of verification. I am fully willing to:
- Participate in a live video call to confirm my identity
- Provide additional supporting documents
- Attend a physical verification if required
At this point, I expect a fair and transparent resolution. Keeping my account suspended based on an incorrect assessment, while holding my funds, raises serious concerns about the integrity and fairness of your platform.
If this matter is not resolved promptly, I will have no choice but to escalate the issue through appropriate consumer protection channels and public review platforms. I believe in fairness, and I expect the same from your company.
Please treat this matter as urgent and provide a clear path toward resolving this issue immediately.
I look forward to your prompt response.
Ava lily
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
Thank you for taking the time to share your concerns. We understand how frustrating this situation must be, especially given the time you’ve spent trying to resolve it.
At Pureprofile, we take account security and identity verification very seriously to ensure the integrity of our platform for all members. After a thorough review of your account and the information provided, our team has made the decision to close your account.
We understand this may not be the outcome you were hoping for, and we want to assure you that this decision was not made lightly. It follows careful consideration and is in line with our Terms of Service, which you can review here: http://www.pureprofile.com/terms/
While we appreciate your willingness to provide additional verification, we are unfortunately unable to reopen the account or reverse the decision at this time.
Thank you for your understanding.
This works well for me
This works well for me, in general.
Lately I have noticed more disqualifications or screen-outs.
Even more annoying, though, are the disqualifications that say the reason is 'using AI' or 'nonsensical answers' – neither of which applies to me – especially when I have often gone no further than name, age, gender etc.
7. april 2026
Svar fra Pureprofile
Thank you for your feedback—we’re glad to hear that Pureprofile is working well for you overall.
We understand how frustrating it can be to experience more frequent screen-outs, especially when the reason provided doesn’t seem applicable. Messages such as “using AI” or “nonsensical answers” are typically generated automatically by our system or our research partners, and in some cases may be triggered early in the survey process due to screening criteria or how the attempt is registered.
Please be assured that this doesn’t necessarily mean you’ve done anything wrong.
We appreciate you bringing this to our attention, and your feedback has been shared with our team to help improve the clarity and accuracy of these messages.
If you continue to experience this or would like us to look into specific surveys, please feel free to contact us anytime at support@pureprofile.com.
Useless time waste of a survey provider
An absolutely useless survey app and website. Far too many times the surveys get you started, you answer questions and then the survey says "quota full" or just goes back to the start page. You don't get any default points for taking part. Initially I would get 5p for each survey where I was not compatible but the last few surveys provided nothing. I was just going around in circles, starting surveys, answering questions, only to be told that the quota was full or just being redirected to the start page. I am an experienced survey taker so it had nothing to do with me not doing them properly. I have had a complete waste of time and terrible experience. I only gave 1 start because there is no option of 0 stars. All flash and no substance. Very angry and disappointed.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
Hi Sajjad,
Thanks for taking the time to share your feedback. We’re really sorry to hear about your experience. We understand how frustrating it must be to spend time on surveys, only to be screened out or redirected without receiving a reward.
Survey availability and quotas can change quickly, and sometimes surveys may close while in progress. That said, we understand how disappointing this can be, especially when it happens repeatedly.
We’d really appreciate the opportunity to look into this further for you. Please feel free to reach out to our Support team with your details, and our Customer Support team will be happy to investigate and assist you further.
Thanks again for bringing this to our attention.
Svar fra Pureprofile
Thank you for your kind feedback! We’re really glad to hear that our customer service team responded quickly and resolved the issue for you.
We appreciate your support and are always here if you need any further assistance.
Very quick response
Very quick response. It is a smooth process to report a problem and know that it is looked into.
2. april 2026
Svar fra Pureprofile
Thank you so much for your kind words!
We're really glad to hear that you found the reporting process smooth and that you felt your concern was properly looked into. Providing quick and helpful support is always our goal.
If you require further assistance, please don't hesitate to reach out again.
I like the surveys but recently there has been some concerns
I like the surveys but recently there have been very few for me to do. The response times to queries have improved recently. The new gift cards are not really useful for me.
2. april 2026
Svar fra Pureprofile
Thank you for your feedback—we’re glad to hear that you’ve been enjoying the surveys and have noticed improvements in our response times.
We understand that survey availability can vary depending on your profile and the needs of our clients, but we’re continuously working to bring more opportunities to our members.
We also appreciate your feedback regarding the new gift card options. We’re always looking to expand and improve our reward catalogue, so your input is valuable and will be shared with our team.
Thanks again for being part of Pureprofile!
I enjoy the surveys
31. mars 2026
Svar fra Pureprofile
Hi Robyn,
Thank you for sharing your positive experience with us.
We are delighted to hear that you are enjoying your survey experience. Your satisfaction is our priority, and we are here to ensure that your experience with Pureprofile remains excellent.
If you have any questions or need any help, please don't hesitate to contact us.
Here's to many more enjoyable surveys and great rewards on our platform!
Unreliable and untrustworthy
If you don’t like to be short changed and ripped off, then please stay away from this company. They disqualify you right at the end and after spending a lot of time and effort and they don’t award you any points. This is after you have gone through their preliminary questioning and passing the initial qualification screening criteria at the beginning. They also don’t bother answering emails and there is total lack of accountability and transparency- overall a highly unethical company!. I should also add I truly question the veracity and genuineness of the positive reviews left for this company!
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
We’re sorry to hear about your experience and understand how frustrating it can feel to be dropped off after investing time in a survey.
For context, each survey has a set number of responses required. Once that number is reached, the survey closes. There are also quota limits in place, for example specific age groups or locations, and if those quotas fill up while you’re participating, it may result in being screened out even if you initially qualified.
That said, we’d really like to take a closer look at what happened in your case. Kindly reach out to our customer support team with details of the survey you experienced this with so we can investigate further: https://pureprofile.com/contact-us/
We appreciate your feedback and the opportunity to improve your experience.
A great survey provider.
I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. Recently the gift card selection has changed & I am unable to get vouchers from Mitre 10, Farmers & Whitcoulls which is disappointing. I recommend this survey firm.
30. mars 2026
Svar fra Pureprofile
Thank you for your continued trust and confidence in us, we truly appreciate it. We’re sorry to hear about the trouble accessing recent offers; that certainly isn’t the experience we want for you. Please don’t hesitate to reach out to our support team so we can take a closer look and help resolve this as quickly as possible.
We also understand your disappointment regarding the recent changes to our gift card selection, particularly the absence of Mitre 10, Farmers, and Whitcoulls. We’re actively working on expanding our rewards catalogue and hope to bring back more popular brands in the future.
Thanks again for your valuable feedback, it helps us improve and serve you better.
Don't believe everything that they tell you.
I see no point in providing a good review for Pure Profile. Any reported problem is likely to be ignored or met with the same old platitudes, which frequently have no relevance to the reported problem. The one that has been popular recently recommends continuing as usual, while they look into it. This also advises that it may be a month before anything can be resolved. In reality, after a month you generally don't care anymore, or you've forgotten. Just like Pure Profile does.
29. mars 2026
Svar fra Pureprofile
We’re really sorry to hear about your experience, and we sincerely apologise if our responses have felt unhelpful or delayed. We understand how frustrating it can be to raise a concern and not feel heard or see timely resolution.
While some issues can take time to investigate, that shouldn’t come at the cost of clear, relevant communication. Your feedback highlights where we need to do better, both in responsiveness and in providing more meaningful updates.
Thank you for sharing your experience with us.
I was on a Cruise and could not log on
I was on a Cruise and could not log on. One email to Head Office and all fixed.
1. april 2026
Svar fra Pureprofile
Thank you for sharing your experience! We’re glad to hear that everything was quickly resolved after you reached out to our team. We understand that being unable to log in, especially while traveling can be frustrating, so it’s great to know our support team was able to assist you promptly. If you ever need assistance again, feel free to email us.
Surveys are good when they work
Surveys are good when they work. Quitw often thrown out before I eveb answer 1 question, which is frustrating.
27. mars 2026
Svar fra Pureprofile
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it can be to be screened out before getting started.
Surveys can sometimes close quickly once the required number of responses has been reached. There may also be quota limits in place, such as specific age groups or locations, and if those fill up, you may be screened out even before answering questions.
If you notice this happening frequently, feel free to reach out to our support team with more details so we can take a closer look: https://pureprofile.com/contact-us/
We appreciate your feedback and the opportunity to improve your experience.
I don t get enough paid survey
27. mars 2026
Svar fra Pureprofile
We understand it can be disappointing not to receive as many paid surveys as expected.
Survey invitations are sent based on how well your profile matches what our clients are looking for. While we can’t guarantee a specific number of surveys, completing more profile questions can increase your chances of being matched. Rest assured, there are no issues with your account that would prevent you from receiving survey invites.
We also recommend logging in regularly to check for new surveys, as some opportunities fill up quickly and may no longer be available by the time email invites are opened.
We’ve shared your feedback with our team, and if there’s anything else we can assist you with, please feel free to let us know.
Your response and assurance in…Karianako Kamaua
Your response and assurance in providing such partly earnings withdrawal is fast making me feel more secured and satisfied.
1. april 2026
Svar fra Pureprofile
Thank you for your kind words. We’re glad to hear that the fast and smooth partial earnings withdrawal process has helped you feel more secure and satisfied. Providing a reliable and efficient experience is very important to us, and your feedback truly means a lot. If there’s anything else we can assist you with, feel free to reach out again anytime.
I had a problem with a survey
I had a problem with a survey, and I got a response really quickly, so this was great, rather than just being ignored, I felt like a person who was being listened to. Thank you.
31. mars 2026
Svar fra Pureprofile
Hi Jeanette,
Thank you for your positive feedback.
We’re glad to hear that you felt heard and supported, as providing timely and helpful assistance is very important to us. It means a lot to know that your experience was a positive one.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Thanks for being a part of Pureprofile, and we appreciate your support!
I am a loyal user of Pureprofile with a…
Hare is an issue about few hours ago I posted review to get response and get my number updated any cash out my 270 plus balance now they have suspended my account even though I have sended and verified my is does this new way to steal my earnings? Ticket number 615518 please look in to it and verify my id I need that money because I don't have money now so please 🙏🏻.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
We’re sorry to hear about your experience and understand how concerning this must be, especially given your current situation.
Please be assured that we are following this up with our technical team to investigate your account and the status of your verification. In the meantime, if you have any additional questions or information to share, feel free to reply directly to your existing ticket (615518), and our team will continue assisting you there.
Thank you for your patience while we work to resolve this.
Fast response
I was having a problem and the support team answered quickly and explained what why the problem occurred
26. mars 2026
Svar fra Pureprofile
Thanks so much for your kind feedback!
We’re really glad to hear that our support team was able to assist you quickly and clearly explain what happened. Providing helpful and timely support is very important to us.
If you ever need anything else, don’t hesitate to contact us at support@pureprofile.com — we’re always here to help!
I received a timely response to my query
25. mars 2026
Svar fra Pureprofile
Thanks so much for your feedback—we’re really glad to hear you received a timely response to your query.
If you ever have any questions or run into any issues, please don’t hesitate to contact us at support@pureprofile.com.
Frustrated
I have been a member of Pureprofile for many years and enjoy taking surveys, but in the last 3 weeks I have not received one survey, just wondering if anyone else is having a problem.
I have contacted Pureprofile twice now with no response. :(
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
Thanks for reaching out, and we’re really sorry to hear about your experience—especially after being a long-time member.
Rest assured, we’ve escalated this to our tech team and they are currently investigating your account to identify anything that may be affecting your survey availability.
We appreciate your patience while this is being looked into, and we’ll keep you updated as soon as we have more information.
surveys are good and you can do short…
surveys are good and you can do short ones when you dont have time
27. mars 2026
Svar fra Pureprofile
Thanks so much for your feedback—we’re really glad to hear you’re enjoying the surveys and finding the shorter ones convenient when you’re short on time.
We’re always working to provide flexible options to suit our members’ schedules, so it’s great to know this is helping.
If you have any other thoughts or suggestions, feel free to share—we’d love to hear them!
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.