I’ve been a member of Pure Profile for many years. I love the fact that they give a little for each survey. If you are screened out, it is usually for a reason, but if you question this they will alwa... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. R... Vis mer
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The surveys that I actually qualify for are quite enjoyable. I’m a bit annoyed at times when there are five or more surveys in the list and I don’t qualify for a single one. I get really cheesed off w... Vis mer
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This is one of the best survey sites, they pay a little more than most of the other survey sites and there are usually surveys every day to complete which of course means the money stacks up very quic... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Kontaktopplysninger
263 Riley Street, 2010, Sydney, Australia
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,2
Bra
2k anmeldelser
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Have been with PureProfile for 6 years…
Have been with PureProfile for 6 years and as of 4 days ago i have been completely shadow banned, no surveys appear on my feed its completely empty no explanation and no reply from customer service. (All i see is this: There's more to know about your fascinating self. Login tomorrow.) A month ago i completed a radio survey and that would be a $7.80 manual addition to my balance and nothing received and no feedback from customer service regarding this as well .... the website is now completely useless meanwhile no one else is having the same problems so it is definitely a targeted personal attack by Pureprofile.
I have been experiencing problems with my computer browser and decided to secure them with cloudflare, this in no way should have constituted a shadow-ban, 6 years of membership and treated like this is utterly disgusting. 1 star rating warranted, and 1 star is too high a rating ....... and i advise all of my social media subscribers all 3 million to avoid PureProfile at all costs.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
We’re really sorry to hear about your experience, especially after being with Pureprofile for so many years. That’s understandably frustrating, and we take concerns like this seriously.
We’ve sent you an email so we can gather a few more details and properly investigate what’s happening with your account, including the survey access and the missing reward. Our team is actively looking into this to get you clear answers as soon as possible.
We appreciate your patience while we work through this and aim to resolve it for you.
A person got back to me with the answer…
A person got back to me with the answer to my query.
Not in the 5 days as stated but they did get back to me.
14. april 2026
Svar fra Pureprofile
Thanks for your feedback—we really appreciate you taking the time to share this.
We’re glad to hear that your query was resolved, though we’re sorry it took a bit longer than expected. We’ll continue working on improving our response times to better meet expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
You made it easy to change my email…
You made it easy to change my email address thank you
17. april 2026
Svar fra Pureprofile
Thanks so much for your kind feedback—we’re really glad to hear that!
Happy we could make the process easy for you. If you need help with anything else, feel free to reach out anytime.
Poor customer support and bad returns
I've been using the site for years, it's OK but never going to be a money spinner.
I stopped, for no reason, getting surveys back in Nov 2025. I hadn't noticed it'd been that long (because surveys are inconsistent anyway), but when I did I contacted support.
A month later and despite a follow-up from me I've heard nothing. I did manage to do a couple of profile surveys that paid, but the credit didn't show on my account, or that I'd completed them. I did take a screenshot and sent that off, but still no response from customer support.
Really with the number of surveys that manage to be completed, the inevitable screening out, the shoddy support it really is a waste of effort. I've been tracking my earning for years and I have never earned more than £20 in a whole year since I've been a member.
This is fine if you really want to kill some time, but really it's frustrating and poorly rewarded.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
We’re sorry to hear about your experience, especially after being with Pureprofile for such a long time. We understand how frustrating it is to stop receiving surveys and not see rewards credited as expected.
This isn’t the experience we aim to provide, and we apologise for the delay in getting back to you. Please know that we are now looking into your account as a priority, including the missing credits and survey activity, to understand what has gone wrong.
We appreciate you raising this with us and your patience while we work to resolve it.
I didn't really do anything,
Response was quick, hopefully no more TROUBLE with the major 4G. Thank you
16. april 2026
Svar fra Pureprofile
Thanks so much for your kind feedback—we really appreciate it!
Glad we could assist quickly, and we’re hoping everything runs smoothly for you from here on. If you do run into any issues again, don’t hesitate to contact us at support@pureprofile.com — we’re always here to help.
I have some issues with my previous…
I have some issues with my previous account. Is it possible to close that particular account and reopen a new one on the same device? Thanks
I need a direct answer please
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
Thanks for letting us know,
Yes, it may be possible to assist with closing your previous account and guiding you on setting up a new one, but this depends on a few account-specific factors.
To help you properly, could you please provide the email address linked to your previous account? Once we have that, we can review your situation and advise you on the next steps.
THEFT OF REDEMPTIONS
I have tried redeeming NZ$20 from my account to be deposited into my bank account and, despite Pureprofile having my phone number, they REFUSE to deposit MY MONEY into MY ACCOUNT, this is THEFT, when I try to call them in their Sydney, NSW number, the call defaults to VOICEMAIL and they don't bother to call back. SEE YOU IN COURT PUREPROFILE!
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
We understand your frustration and we want to get this sorted out immediately for you.
We’ve responded to your email with detailed steps on how to complete this verification. Once your phone number is successfully linked and verified, you should be able to proceed with your redemption without issue.
If you have any further questions or need assistance, please don’t hesitate to reply to our email and we’ll be happy to help.
you do a great job
8. april 2026
Svar fra Pureprofile
Thank you so much for your kind words. We’re really glad to hear you had a great experience with us. Your feedback means a lot and motivates us to keep delivering the best possible service.
A OK. Reaonably easy to earn if checked…
Reasonably easy to earn if checked daily. But washout takes a long time but at least you get it
8. april 2026
Svar fra Pureprofile
Thanks for your feedback, We’re glad to hear you find it reasonably easy to earn when staying active. We understand that the washout process can take some time, and we appreciate your patience with it. It’s great to know you still find value in the overall experience, and we’ll continue working on improving the process where we can.
I am a retired person so giving me…
I am a retired person so giving me surveys about Business's does not apply to me and I seem to get quite a few that are not applicable to me so I can't answer
14. april 2026
Svar fra Pureprofile
We understand it can be frustrating to receive surveys that are not relevant, especially if you are retired. Surveys are matched based on your profile, but each one has specific criteria set by clients. You may be screened out if your responses do not match what is needed, and quota full means enough people from a certain group have already completed the survey.
Keeping your profile up to date can help improve the relevance of the surveys you receive.
We appreciate your time and participation, and we are here if you need any assistance.
I enjoy the surveys and giving my…
I enjoy the surveys and giving my opinions, each survey is comprehensive and generally have a good range of meaningful questions
13. april 2026
Svar fra Pureprofile
Thank you so much for your kind feedback. We're really glad to hear that you're enjoying the surveys and find them comprehensive and meaningful.
It’s great to know you value having the opportunity to share your opinions, we truly appreciate your participation.
Easy to use Platform
Surveys are generally easy to complete and not too time-consuming.
The platform is straightforward to use.
Payments are also reliable, and I appreciate that there are regular opportunities to earn rewards.
The customer support unit is wonderful the way my issue was treated within the time frame.
8. april 2026
Svar fra Pureprofile
Thank you so much for your thoughtful review. We're really pleased to hear that you find the surveys easy to complete and that the platform is straightforward to use.
It's also great to know that you’ve had a positive experience with our payments and that you’re seeing regular opportunities to earn rewards. We’re especially glad our support team was able to assist you effectively and within a good timeframe.
Pure profile is one of the better…
Pure profile is one of the better survey apps,I dont screen out too often,any contact with them is quickly responded to,payments quick and relevant surveys.
Thankyou
8. april 2026
Svar fra Pureprofile
Thank you so much for your kind words and positive feedback! We're really glad to hear that you're enjoying the surveys, experiencing fewer screenouts, and finding our payments and support responsive.
We truly appreciate you taking the time to share your experience, this means a lot to us.
its been now 3 month when my account…
its been now 3 month when my account was suspended they asked for id verification and then i provided within hours they they gived me this ticket number 586284 and said we are reviewing your id then i contacted several times they havent replied and now its been 3 months and my id is still under review about two weeks ago i posted a review on trustpoilot then they replied me there that we will work on it and its now 2 weeks and no response now pureprofile team can you please tell me what should i do now? am hare to see response and get my issue resolved am requesting if there is an issue in my quee please mannually forward its been 3 months now.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pureprofile
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication you’ve experienced. We understand how frustrating this situation must be, especially given the length of time it has taken.
We’ve now flagged your case (Ticket #586284) for priority review, and our team is actively working to provide you with an update as soon as possible. Please be assured that your case has not been overlooked, and we are taking steps to ensure it is handled promptly.
We truly appreciate your patience and understand the importance of resolving this for you. You should hear from our team shortly.
hey guys
hey guys , when i ve had an issue with surveys , ive reported a few , i usually get a quick response and answer for the issue.. and some times its my own fault, but i get a resolution !
7. april 2026
Svar fra Pureprofile
Thank you for sharing your experience—we really appreciate it!
We’re glad to hear that our team has been able to respond quickly and help resolve any issues you’ve had. It’s great that you’ve found the support helpful, and we’re always here to assist whenever needed.
Thanks again for your feedback and for being part of Pureprofile!
Svar fra Pureprofile
Thank you for your kind feedback. We’re really glad to hear that you received a quick response and a positive outcome.
We appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
Sometimes the surveys are very very…
Sometimes the surveys are very very long for the amount of points you receive.
Sometimes the instructions are not clear and are hard to understand.
Sometimes you get to the end of a survey and it just disappears. The company got your views for free.
10. april 2026
Svar fra Pureprofile
Thank you for your honest feedback. We really appreciate you taking the time to share your experience.
We understand how frustrating it can be when surveys feel too long for the reward, or when instructions aren’t as clear as they should be. We also recognise how disappointing it is if a survey doesn’t complete properly after you’ve spent time on it.
Survey length, rewards, and structure are set by our research partners, but your feedback is important and has been shared with our team to help improve the overall experience.
If you ever encounter a survey that doesn’t complete or seems to drop off unexpectedly, please feel free to contact us at support@pureprofile.com with the details so we can look into it for you.
Thanks again for your feedback. We’re always working to improve.
I enjoy doing the surveys and having my…say
I enjoy doing the surveys and having my say in all kinds of topics. While I am earning flyby points and entries into the monthly 30,000 points which I have last month been lucky enought to win.
4. april 2026
Svar fra Pureprofile
Thank you so much for sharing this. We love hearing it!
It’s great to know you’re enjoying the surveys and having your say on different topics. And a big congratulations on winning the 30,000 points last month—that’s amazing!
We really appreciate you being part of Pureprofile and wish you the best of luck in future draws too.
All good
All good, a little frustrating when I try to do a survey and it has been filled up and there are days I get nothing at all but we have to take the bad with the good and most times it is good. The company pays well and it is fun.
9. april 2026
Svar fra Pureprofile
Thank you for your honest feedback, we really appreciate it!
We understand that it can be frustrating when surveys fill up quickly or when there are quieter days with fewer opportunities. Survey availability can vary depending on demand and quotas, but we’re always working to bring more opportunities to our members.
It’s great to hear that you’re enjoying the experience overall and finding it rewarding and fun; that means a lot to us!
Thanks again for your support, and we’re glad to have you as part of Pureprofile. If you ever need assistance, feel free to contact us at support@pureprofile.com.
Svar fra Pureprofile
Thank you for your kind feedback! We’re really glad to hear that you found our support helpful.
If you ever need assistance again, we’re always here to help. You can also contact us anytime at support@pureprofile.com.
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