We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Vis mer
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet av virksomheten
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktopplysninger
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Storbritannia
- 01202 155674
4,9
Enestående
668 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very attentive and helpful staff
Very attentive and helpful staff. I was given useful information, but there was no unpleasant pressure to buy.
13. august 2026
Lovely staff and great products.
13. august 2026
Staff was very helpful and friendly
Staff was very helpful and friendly. Great products in the store.
12. august 2026
Very helpful and friendly staff but not…
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
11. august 2026
Helpful assistant found what I was…
Helpful assistant found what I was looking for and carefully checked each item in the box for damage.
7. august 2026
Staff very helpful in recommending the…
Staff very helpful in recommending the right equipment.
11. august 2026
Very helpful staff but no over pushy
Very helpful staff but no over pushy
Good choice of products
7. august 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Svar fra ProCook - Bournemouth
We are so glad to hear that our team was both friendly and knowledgeable during your visit. We truly appreciate your kind words!
Svar fra ProCook - Bournemouth
We're so glad you enjoyed our shop, prices, and quality. We appreciate your positive feedback!
Not dishwasher proof!
Always bought cookware from Procook. However, had to replace a number of lids (handles detached), woks and frying pans (non-stick came off).
Was told not to put them in the dishwasher. What's the point of them being 'dishwasher safe'?
We don't have time to hand wash everything.
Very disappointed.
9. august 2026
Svar fra ProCook - Bournemouth
Hello Pete,
Thank you so much for getting in touch, we're sorry to hear you've had an issue with your item.
To help us investigate this as quickly as possible, could you please share a little more information by answering the following questions:
Which item is affected?
Photos showing the inside and outside base of the product
How do you usually wash and dry the item?
How is the item stored when not in use?
What type of kitchen utensils do you use with the product?
What type of hob do you have?
What heat setting do you typically use, and what's the highest setting on your hob?
What type of cooking oil do you use?
Please also confirm your current delivery address.
We really appreciate you taking the time to provide these details, they’ll help us understand what’s gone wrong and find the best solution for you. We are sorry for any inconvenience this has caused, and we'll aim to get back to you within 7 working days once we've reviewed everything.
If there's anything else we can do in the meantime, please don't hesitate to let us know, we're always happy to help.
Pro cook have some fantastic kitchen…
Pro cook have some fantastic kitchen wear
Quality things !! And laid out in the shop excellently
3. august 2026
Svar fra ProCook - Bournemouth
We're so happy to hear you appreciate the quality of our kitchenware and the excellent layout of our shop! Thank you for your kind words.
The staff were very welcoming …
The staff were very welcoming and polite. Showed me 3 items out of the boxes ! Which proved very helpful.
4. august 2026
Svar fra ProCook - Bournemouth
We're so happy to hear that our team was welcoming and polite. It's wonderful to know that showing you the items was helpful and contributed to your positive experience!
Staff friendly and service terrific.
4. august 2026
Svar fra ProCook - Bournemouth
We are so pleased to hear that our team made such a positive impression. Your kind words about our staff and service are greatly appreciated.
Choosing saucepans
The staff spent a lot of time explaining the product to me. I ended up buying a totally different set of saucepans that I went in to buy and I’m over the moon with them.
2. august 2026
Svar fra ProCook - Bournemouth
We are so pleased to hear our team provided such helpful assistance, leading you to a saucepan set you absolutely love. We appreciate you sharing your wonderful experience with us!
Pleasant staff
Pleasant staff, the item I needed was available. I have shopped at ProCook before so happy enough.
27. juli 2026
Svar fra ProCook - Bournemouth
We're so glad to hear that you found our staff pleasant and that the item you needed was available. We appreciate your continued custom and positive feedback!
Shop was pleasant to look around
Shop was pleasant to look around. Assistant was friendly without being intrusive and I was lucky to find they had 20% if the item I went in for.
24. juli 2026
I knew what I wanted
I knew what I wanted, gathered the items and went to till, member of staff promptly actioned the sale, she was polite and efficient
Thank you
22. juli 2026
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