ProCook - Ashford Anmeldelser 

Shop well laid out, great range of cookware products and reasonable prices.

The staff are always friendly and helpful

Good service

Exchange service was stres free and the staff are very friendly and gave advice on product care

I wanted a slow cooker and due to low stock the helpful assistant walked to the warehouse which was a 10 minute walk!
Very good service

Quick efficient and polite service

Lots of products to choose from. Staff were very friendly & helpful.

The best paring knife I have ever bought. I will be back for a carving knife.

Very helpful staff, very happy with the product

Good selection of products

Attentive, helpful and knowledgable staff member helped me choose the right product.
Overall the choice is great

Assistant heard my request and showed me exactly what I wanted. He was very pleasant and Efficient.

I recently purchased a few new products from the store in Ashford. The staff were all very welcoming and friendly. They were also very helpful with picking out the best products for a first time home owner. They also offer NHS discount which is amazingg.

Both young ladies who assisted me were very helpful & knowledgeable.
It was refreshing to have that level of service. Thank you!

In an empty store with no customers, the two employees were too busy to scroll on their phone and chat between them rather then help me. Even after I've called few times none bot

Lovely knives, but their mistake cost us time and money

We bought a set of eight knives with a block from ProCook at Ashford Designer Outlet. When we got home, we discovered we’d been given a block that only held five knives.

We called the store and they apologised, but the only solution offered was for us to take it to the Eastbourne branch ourselves. That meant paying for a return drive to correct a mistake we hadn’t made. To add to the hassle, the Eastbourne store had moved and its address hadn’t been updated, so we had trouble finding it.

The staff exchanged the block, but there was no offer to cover the cost of the journey or make a gesture of goodwill. We love the knives, but the customer service was disappointing.

Ashford outlet shop - the best customer service! Very helpful staff!
High quality products- very pleased with the performance.

Staff were very helpful and informative. Delivery was quick and on time.

The staff were approachable and helpful. They found what I was looking for straightaway.

Really friendly and helpful assistant, early days but great product. Can't fault Pro Cook at all.