Principle Estate Management Anmeldelser 

Ross understood me and my urgency. He was professional yet friendly. The process from enquiry to contract sign-off and handing over the keys was seamless.

Highly recommend the organisation based on the excellent service and attention to detail provided by Ross, lettings team and accounting team.

Thank you Ross

Aliyah was very helpful & professional when it came to dealing with my query. She resolved the issue very quickly, thanks again!

The gates on our car park have been poorly positioned since it was built and in the last decade or so it's become painfully obvious these needed to be shifted to deal with anti-social behaviour in the area and increase the visibility of people trying to break into the car park as a deterrent. Principle Estate Management took over our property in February 2022 and it's taken them this long, together with some unacceptable delays from Tower Hamlets council (who should have been chased to stay within the statutory timelines) to move the gates.

PEM selected the most expensive bid and leaseholders, me included, have paid 65 thousand in total for two steel electronic vehicle gates with a pedestrian gate alongside it to be moved. One gate has been replaced with a new one but for over a week has been padlocked with the temporary padlock that was used on the semi-broken old gate. The other gate has been left wide open for the last four days giving the local miscreants access to our car park and the back of our buildings - far from ideal in this neighbourhood. The second gate doesn't feature a pedestrian gate either, our property manager has neglected to maintain that access in the design. Even with the narrower entrance this can be done with a gate within a gate - there's an example of this in our road almost in sight.

There was no notice to leaseholders about when this work was about to start. This might sound like a formality but noisy work (they were digging up the tarmac) can be both annoying for residents and highly disruptive for anyone working from home, plus there's the disruption to car park access.

Our property manager states: "we couldn’t know how the old system will work with the new gates until we
fitted the gates". For a 65k project that involves security I would expect the gate contractors to be competent enough to be able to work this out in advance and I would hope the property manager would demand that. It also doesn't seem plausible as a good property manager would have informed us and given us two prices for the two scenarios. Some of the blame here must be attributed to Premier Gate Automation who were prepared to fit a gate in this strange, risky, non-functioning interim state. I imagine we're about to see some more excuses bounce around on this subject.

The communal lighting is still broken in my building. I carefully documented every single light with a photograph and description in a document in July but that didn't motivate any fixing. Most of these are just broken bulbs/starters, i.e. something a handyman could easily deal with and doesn't need a 10 thousand pound mega project to remedy. One at shoulder height still has its cover missing with the exposed mains electricity.

I reported a broken wooden post in our car park about a week ago. The web site allows you to add a photograph which I did as I thought it would be helpful. I see I have an email requesting a photograph of the problem putting the burden back on me to supply the photograph again.

Looking at the response to my last review, this firm appears to have a unique view on graffiti. I am not referring to street art here. Apparently it's better for it to be left on your property. This policy is something you should be aware of if you are considering this firm for property management. It goes against my view, the local council's stated view and one of the businesses which operates here. It turns out that business has been painting the graffiti out on one of our buildings as I suspected to avoid the slum look. On my building, just by the communal front door the "James is a c***" has faded away and has been replaced by a more mysterious haiku-like "Hope. After sucking c**k". If they are blaming the lack of graffiti removal on a decision by "core leaseholders" I would expect them to explain why less than 10% of the leaseholders can make this decision, perhaps by referring to our lease clauses. Why not simply ask all leaseholders if they want the property to be left in this disgraceful state. It's trivial to do these sort of surveys in the modern, electronic world.

A curious recent letter mentions they haven't done our accounts for the period ending March 2026 - it's October. It also states the service costs incurred are 57% higher than the budgeted amount. I'm not sure what to think about that.

Looking at other reviews I wish we had Steve from Southside managing our property, he sounds truly marvellous.

Please read my last review for essential information on how this firm is using abusive review management techniques in an attempt to manipulate the reviews on this site.

Steve at Southside was very professional when I visited the concierge office ⭐️

A shout out to steve from southside he's always is professional and certious, anything that comes up he deals with professionally and nothing is too much trouble credit to the company

Great customer service. Steve at Southside concierge office was extremely helpful and professional during my visit.

Kerry Shugar was very supportive in helping us resolve a fly-tipping problem. Principle have been a good managing agent for our estate.

I have nothing positive to say about this organisation. I sold my flat some months ago and they were literally no help. It took months of continual emails just to get a management pack from them, with my estate agent having to step in the end. Upon calling them to chase for any update, every single option on their phone menu when to voicemail. Voicemails were left multiple times with no response. During this time, they put scaffolding up outside of my flat window with absolutely no prior notification and no detail about what work was taking place and when it would take place. As I work from home, the noise of putting the scaffolding up was incredibly disruptive and I'd have planned to be in the office if I knew it was happening. It was then left outside the property for months after the work was completed, I'm unsure when it was finally taken down as I'd eventually moved out. Again, I tried to call about this but was never able to get in contact with an actual human. I've now been moved out months yet I'm still receiving tenant letters for my old property. Every time I email them back demanding I am taken off the mailing list, however these emails are clearly being ignored, meaning I'm getting these letters and the current tenant isn't.

I’ve been in the property for 6 months and feel it’s a good time to write a review. When I started looking for a property it was at a time of unexpected and difficult change, being quite a few decades since starting out on my own and now I was doing it all again. I had called a few agencies in the process and never felt like I was a human being until Ross showed me around where I am now. He was helpful, understanding, knowledgable and cheerful but most importantly I felt like a person, and felt comfortable from the start, after that Courtney dealt with all the admin and she was also helpful, kind, understanding and patient, but again most of all I felt like a person. Since then Courtney, Ross and Neil have continued to be helpful, answered my questions and resolved queries and any problems when necessary. My experience with them and Principle has made a real positive difference to the changes and upheaval I’ve experienced, so thank you.

Ross, Courtney and Neil make the over experience of rent super easy there were always available to anwser our questions and extremely quick replies we were able to view and move in within a matter of weeks all the then were really nice and professional highly recommend

I own several properties and we were looking at a change of managing agent for one of the buildings where I am a leaseholder - I dealt with James Neale, Senior Business Development Manager and he’s been fantastic. Knowledgeable and quick at responding, which is rare in that industry. Myself and the fellow leaseholders are looking forward to working with Principle

Ross was really exceptional both in communication and proactivity.
I found my move In very easy and well supported
Keep it up Ross👍🏽

Very prompt response to my email by Aliyah Lowe and her team.

I was kept up to date by Melika. She always answered my emails, which actually started in June. She also sorted out a glitch in the computer system whereby my enquiry was closed without resolution

"I recently transferred to Principle Estate Management following a change of managing agent for my leasehold property in Newcastle. I inherited a complex situation involving disputed charges and unreconciled payments from the previous agent. Sean Evans in the credit control team handled everything promptly and professionally — he reviewed my evidence, worked through the figures carefully, and arranged a fair and practical payment plan. The contrast with the previous managing agent was significant. Early days, but a very positive start. Thank you Sean and the team"

A huge thank you to Steve at Southside. Whenever an issue arises or a special request is made, he handles it swiftly and with the utmost professionalism. His attention to detail and dedication to the residents' well-being is truly exceptional and most appreciated.

We had a really positive experience with Ross when we were looking to rent our new home. From the very beginning, he was incredibly considerate, friendly and supportive throughout the whole process.
What meant the most to us was how welcoming he was towards our children. He made them feel that this was their home, and they absolutely loved the house from the moment they saw it. It really felt like we had found a place where our family could feel at home.
Ross was also very supportive right through to the final stage. We would definitely recommend Ross to anyone looking for a helpful and trustworthy estate agent.

We had a really positive experience with Rachel throughout our tenancy. She has been incredibly helpful, professional and kind, and was always easy to communicate with whenever we needed anything.

When it came time to move out, Rachel made the whole process very smooth and straightforward for us, which we really appreciated during what was otherwise a busy and stressful time.

Thank you, Rachel, for all your help and support over the whole year. We genuinely appreciate everything you’ve done and would happily recommend her to anyone looking for a helpful and reliable property manager.

Very pleasant stay, staff were lovely and the environment was welcoming!

Renting with Principle Estate Management has been the most professional and swift process I’ve had with renting so far! Ross was always available to answer my questions and offering support during the referencing process and Courtney was very reliable and quick with getting the tenancy documents over to me. Both were very helpful with any questions about the property, and very friendly, which makes such a big difference when going through this somewhat stressful process!! Would definitely recommend renting with this company, thank you to both Ross and Courtney 😊