Prezola Anmeldelser 7 522

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Thank you so much for taking the time to share your feedback with us Juti. I am very sorry to hear that you were disappointed by the additional charge for gift wrapping and the gift card.

I completely understand how this might feel, and I would like to offer a little more context. Our gift wrap service is designed to ensure that each present is carefully prepared, stored, and delivered safely to the couple. Although all gifts are brought together for the final delivery, each order is individually handled, packaged, and beautifully wrapped behind the scenes so that everything arrives in perfect condition.

That said, your feedback is genuinely important to us. We are always reviewing our pricing and services, and your comments will certainly be taken into account as we continue to improve the experience we offer.

We truly appreciate your support, and if you would like to talk this through further, please do get in touch. I would be very happy to help.

With best wishes,
Phoebe
Customer Care

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For 2 dager siden

Thank you so much for your kind review Maria. We are delighted to hear that you found our site so easy to use and were able to complete everything in just a few minutes. It’s wonderful to know that our layout and organisation made the experience smooth for you.

Your feedback really means a lot to us, and we look forward to helping you with any future gifts.

With best wishes,
Phoebe
Customer Care

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For 2 dager siden

Thank you very much for your feedback Jean. We are so pleased to hear that you found our website easy to use. It’s wonderful to know that your experience was smooth and straightforward.

We truly appreciate your support and look forward to assisting you with any future gifts.

With best wishes,
Phoebe
Customer Care

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For 2 dager siden

Thank you very much for your feedback Suzanne. We are so pleased to hear that you found our website easy to use. It’s wonderful to know that your experience was smooth and straightforward.

We truly appreciate your support and look forward to assisting you with any future gifts.

With best wishes,
Phoebe
Customer Care

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For 2 dager siden

Thank you so much for your wonderful review Peter. We are thrilled to hear that you found the process extremely simple and convenient, and that it took the guesswork out of choosing the right gift.

It’s fantastic to know that the gift wrapping and delivery worked perfectly for your timeline. Your kind words really make our day, and we are so glad we could help.

With best wishes,
Phoebe
Customer Care

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For 2 dager siden

Thank you so much for your lovely review Marcus. We are thrilled to hear that you found it quick and easy to find the gift you wanted and that our layout and payment process gave you confidence in us.

Your kind words mean a great deal, and we truly appreciate your support. We look forward to helping you with any future gifts you may need.

With best wishes,
Phoebe
Customer Care

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For 2 dager siden

Thank you for taking the time to leave a review, we really do appreciate it.

I wanted to explain a little more about how donations work on our gift lists. Couples are able to set this up in a way that suits them, which means they can choose to allow contributions up to a custom amount or set no limit at all, depending on their preferences. This flexibility is there so they can tailor everything to what works best for them.

I am very sorry for any disappointment this may have caused. If anything was unclear or you would like us to look into this further for you, please do not hesitate to get in touch. We would be more than happy to help.

With best wishes,
Phoebe
Customer Care

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For 3 dager siden

Hi Julian,

Thank you so much for your 5-star review! We’re delighted that making a cash gift towards the happy couple’s honeymoon was such an easy process 🎁🤩

With best wishes,
Rhian
Customer Service Advisor

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For 3 dager siden

Hi Phil,

Thank you for your review. We’re very sorry to hear that you were disappointed with our platform.

We can see that you kindly contributed to the couple’s honeymoon fund and were charged a small 1.9% handling fee. This fee is not profit-making; it simply covers the cost of securely transferring your contribution to the couple’s personal bank account on the day they choose. We aim to be transparent about this, and the fee is clearly outlined during checkout and in our terms of service. The couple are also made aware that guests will absorb this fee when they set up their list.

Regarding your billing address, we understand your hesitation. This information is required for security purposes to ensure your payment is processed successfully and safely. Please be assured that we do not use your information for any other purpose.

We hope this helps clarify how our service works, and we appreciate you taking the time to share your feedback.

With best wishes,
Rhian
Customer Service Advisor

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For 4 dager siden

Hi Sheila,

Thank you so much for the 5 stars! It’s great to know our platform feels simple and easy to navigate 🤩

With best wishes,
Rhian
Customer Service Advisor