PowaKaddy Anmeldelser 976

Yesterday unfortunately my speed controller stopped working properly. Whilst on my way to the 19th hole I rang customer services and even though my trolley is now out of warranty they immediately sent me a new switch which arrived today. Great service, many thanks

Achat d’un chariot CT8 GPS en juillet 2024 à 1500€.
N’a jamais fonctionné en mode GPS l’électronique défectueuse.
Premier changement de poignée et d’écran un mois plus tard.
Après 4 parcours l’écran présente un décollement avec une bulle d’air en haut à gauche.
Deuxième changement d’écran en octobre 2024.
Je ne joue pas l’hiver je reprends en avril 2025 le GPS se fige sur le trou numéro 2 impossible de le relancer.
Je range le chariot dans le sac de protection PowaKaddy et lors de mon deuxième parcours je m’aperçois que l’écran a un impact en haut à gauche et que l’écran est fendu.
Retour en boutique pour expertise.
Je demande à la marque par l’intermédiaire du magasin un remplacement du chariot par un modèle sans écran car je n’en veux plus !
Moins de 10 parcours joués n’a jamais fonctionné et se casse sans raison.
Bref c’est tout simplement une marque à fuir !!!

Unfortunately I lost the remote for my trolley during a golf trip. I spoke with customer services on the phone and e mailed regarding my predicament. They vey kindly sent me a replacement control free of charge within a couple of days
That’s what I consider to be going above and beyond. I have nothing but positive things to say about the company and their representatives. Well done Powakaddy 👍👍👍👍👍

I recently contacted PowaKaddy technical support about an issue with my RX1 trolley, and unfortunately, the experience left me feeling far from reassured. The advice I received over the phone didn’t inspire much confidence that the problem would be resolved quickly or effectively. The process I was told to follow—potentially sending the trolley off multiple times for repairs—sounded incredibly inconvenient and not something I’m willing to go through.

After the call, I searched for “RX1” on Trustpilot, only to find countless reviews from other disgruntled customers who’ve faced similar ongoing issues with this model. Many reported having to send their trolleys back several times, with long waits and little resolution, which has only increased my concern.

For the price of this product, I expected far better reliability and a smoother support experience. As it stands, I’m extremely disappointed and hesitant about the road ahead in getting this resolved.

Had some issues with my Powakaddy battery.
Was replaced under warranty by the aftercare team without hesitation.

The entire process was smooth and easy.

I brought a CT8 just before Xmas so I’ve gave it some time. Firstly it falls back on any hill above 20 degrees. Wheels slip very bad was told buy winter wheels still slip, now nice weather thought I would try the normal wheels still slips on hills very dry there at weekend. I never leave reviews unless it’s really important best part of 1000 with the wheels oh and the GPS is so hard to understand watch about an hour off utube. I had a motorcaddy for 10 years not a problem. The only good thing I can say about this is it looks good. Everything else is terrible the wheels the gps the fact your always picking up from the floor rubbish would never buy one again. The best thing you can right is hold the Handels tighter. What about the rubbish wheels next to my friends motocaddy yesterday did not slipped once. Probably tell to avoid hills but I am to busy picking it up of the floor utter rubbish and you reply is a joke.

****BEWARE OF POWAKADDY TRYING TO GET OUT OF THEIR PROMISED WARRANTY OBLIGATIONS****
I bought a used FX5 trolley based on the understanding of it still being under warranty based on the info from their website.
The battery developed a fault shortly after purchase, despite only being 2yrs old. (It would not switch off and ran dead after every charge).
On contacting their customer service, I spoke with a chap called James. He informed me, despite their website stating there is a 5yr warranty on the battery, because mine was an ex rental model, it only had a 2yr warranty, making mine 9 DAYS passed that 2yr cut off. Therefore, they would not honour the warranty. He quoted me £299 for a new battery instead!
I penned an email detailing the discrepancies between the information provided on their website, and what their own customer support were quoting. And, I would expect PowaKaddy to be professional enough to be a little embarrassed their flagship trolley had failed after a short period of time, and honour what they promise on their website.
I got a rude, unprofessional reply from someone called ALAN, who basically called me a liar, saying the warranty ran out years ago, despite that being completely untrue! Alan clearly did not check his facts before replying.
I have now raised an official complaint and will update on their response.
So disappointed with their general attitude.

What a brilliant service!powakaddy sent courier for my battery monday7/4/25 repaired and back 11/4/25.
Excellent service ready for golf tomorrow .
Many thanks Rob Paul

I always want remote control trolley with GPS. Last week I bought PowaKaddy RX12 GPS to replace Stewart X9 Follow. RX12 can be operate by speed dial or remote control unlike Stewart can only be operate by remote control. GPS is the best available in the market so far. Very happy with RX12 GPS and assistant received from PowaKaddy Support especially from James help in setting up. Well done PowaKaddy product and support.

I’ve had a mixed experience with PowaKaddy. While their customer support responded promptly and managed to resolve my issue quickly, the fact that products like wheel pins and parts aren’t easily available locally is frustrating. The resolution was satisfactory, but it’s clear there’s room for improvement in accessibility to replacements.

Excellent service from the team at PK.. Problem identified with my CT6 and fixed quickly without any dramas.

The professionalism in the way my problem was dealt with from powakaddy thank you.

Far and away the best customer service of any company I’ve dealt with. Their after sales service has been phenomenal. So polite, helpful and quick to resolve the issue even with the trolley out of official warranty.
Would highly recommend the trolley anyway but when added to to service they provide it’s a complete no-brainer for me. Will definitely return to make future purchases.

Further to my initial communication, which was excellent. My battery was returned in 3 working days. Absolutely brilliant. I recommend this company wholeheartedly.

Fast reliable service I’m very happy

I enquired about some bolts that had come loose on my trolley so I could order them. They offered to send me them at no charge. Great service.

I would like to mention my experience with this company and you can make up your own minds
Bought two RX I remote trolleys in February 2023. One for my nephew who is disabled with cerepal palsy. Within 60 days my nephews trolley was replaced due to electrical issues as it = just set off on its own, this was caught on the clubs CCTV. He was in the clubhouses and the trolley set off on its own.
Within months mine did exactly the same and was returned to Powakaddy who stated they would repair it, after a few weeks the trolley was on its way back to them with the same fault. Since then the trolley has set off on its own and ended up in a brook and luckily did not fall in the water as was supported by a branch.
Yet again I have had to send the trolley back to them due to electrical issues.
I have lost confidence in this product, what would happen if the trolley took off and caused damage to a third party. Don’t think Powakaddy would pay as they wouldn’t even cover trolley hire when mine was being repaired.I have requested a replacement as the faults have occurred whilst under warranty and awaiting a decision before I decide on my next course of action.

The reply shows the trolley has been returned on two occasions of which they have not resolved the issue.
Jury out on the third attempt.

Replying from last post fx3 2025 comes with usb charging port but my 2025 model does not have this feature very disappointing when on your website states
The All-New 2025 Powakaddy FX3
With a bright 2.3” full-colour widescreen display, showing speed and battery status the FX3 provides the perfect option at a mid-price point. Now fitted with fast charging USB-C.

Available in Stealth Black and with optional self-sensing Electronic Braking System (EBS™) automatically slows the trolley on steep inclines.

Rotary power dial on 4 year old FX3 suddenly missing ( no idea how or where but very surprised).
PK sent new part free of charge immediately.
Excellent service.