PowaKaddy Anmeldelser 975

First class service great service from Daniel the best out there

I had bought an RX 1 just over two years ago it was out of warranty just over a month . I was informed to contact one of the repair centres . TW GOLF TROLLEY IN Glasgow. The service from both goes above and beyond as the team at TW, Golf liased with powakaddy and got my trolley fixed it was the wheel bearing and rods .
This was all done without any cost to myself . Your after service care and your name is credit to both teams at the work place . Many thanks .

Having noticed a problem with the height adjustment on my new trolley, I contacted the support team, and after sending photos of the part, they sent me a new kit, which arrived 2 days later. Excellent service and response, and I wouldn’t hesitate to recommend to any golfers out there.

I bought a CT8 electric golf cart about
3 years ago and the warranty was just up when the battery started running down before eighteen holes were played.
I contacted Powakaddy and explained what was happening and they stood over the warranty. They sent a courier to collect the battery and sent it for testing, a couple of days later I received an email saying that the battery had failed the test and that a new battery was being delivered. A few days later I received the new battery.
They are very easy to deal with and very professional.

Purchased 2 gps trolleys. Both have had electronic problems controlling its speed.
Both require a complete new handle even though it’s only the speed control.
£300 each to repair.
Wish I’d never had switched from Motocaddy.

Happily playing my round then trolley decided to stop going.
Easy communication with crew from PowaKaddy, trolley picked up, sorted couple with few other current problems they found and fixed.
Problem sorted but GPS decided to play up.
Again so easy to communicate with PowaKaddy stuff and I have to mention James and Daniel....
They were and are outstanding, kept me in loop, trolley picked up , rectified and returned.
Really Really outstanding service.
I can't speak higher about the two guys and the company.
They are credit to the company.
Thank you so much !!!! Hope I don't need to communicate again but I mean that in a nice sense as hopefully my trolley behaves.
Thanks again !
Andy

I’d like to bring to your attention a problem I have with my Dri Tech golf bag purchased approximately18 months ago, in that one of the zips has broken.
I would have expected the zip to last longer than 18 months so I took it back to Foremost (Paul).

The report back from you, via Foremost is that too many items have been put in the pocket causing the zip to break. I would dispute that this is the case, and is not a good enough response from you.

I have purchased many items from Power Caddy over the years ie. two CT6 GPS trolleys then 2 CT8 GPS trolleys along with Dri Tech bags versions 1 and 2 (3 in total), and this is the first time I’ve felt the need to complain.

What a waste of time! Not only are you not interested in customer service you take far too long to respond … rude!

Going forward you leave us no alternative but to contact other suppliers for our needs, ie.TaylorMade or Motocaddy.

I look forward to receiving a proper response regarding this faulty bag no later than 5th September 2025
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Thank you for your response, you did send a replacement bag out in blue but this was a replace for the dri tech bag (white) where the foil in the front pocket split not the zips that had broken

So my original statement is still valid
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So are you saying that a premium golf bag only lasts 18months and I feel this product is not fit for purpose.

this is very disappointing response bearing in mind the quantity of products we have purchased from you !

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No Response to my last request

Assume you have walked away & i will have to buy my own new bag !!

Outstanding after-sales care from Sam and the team at PK. Straightforward to speak to someone over the phone, no long waits to get through and no need to email first. They are incredibly customer-focused, responsive, professional, helpful, effective and pleasant. Five star company. Thank you PowaKaddy.

So my trolley decided to let me down over the bank holiday weekend so I called Powakaddy up on the Tuesday expecting a load of hassle.
I spoke with Daniel there and he exceeded all expectations. I was offered several ways to remedy the issue, I chose to drop it off in person the following day as I was in the area.
I was greeted by Daniel once I arrived and he assured me they will get the repair carried out asap.
Fast forward 1 hour and I’ve had a phone call saying it’s ready and letting me know there was something additional they were not happy with and they had rectified this too!
The customer service was fantastic.
Thanks again Daniel

I lost the remote to my RX trolley... God knows how !!. Looked on line for a remote and couldn't find one. The next day I called Powakaddy who put me through to technical. I explained what I'd done and the guy on the other end of the phone, just said, no problem I'll get one out in the post to you.
I asked how much as they're £200 for the remote and he replied, no charge.
Remote was sent via DPD and it turns up today.
Great service and I'm really grateful.

Contacted PK via email as I broke a part of my CT8 trolley.
Was contacted within 24hrs by Daniel in the customer service team who resolved the issue to my satisfaction.
Very impressed by the overall service received from Daniel and Powakaddy.

J'ai acheté un chariot powakaddy en octobre 2021. La batterie est garantie 5 ans. Elle ne s'allume plus; Je contacte la marque en Angleterre et on me répond que je dois prendre contact avec une adresse en Belgique alors que j'habite en France.
Pourquoi ne m'envoient ils pas un bon pour leur retourner la batterie afin de la réparer ou l'échanger?
Je suis déçu car je ne sais pas quoi faire....

Had a problem with my remote and called their support team.
Got coached through with the aid of James (legend)
3 days later new part through the door
Bosh wicked excellent experience.get in their James
And thank you.

Ho acquistato un carrello Powakaddy tramite un rivenditore autorizzato nel Regno Unito, spendendo diverse migliaia di euro per un ordine completo consegnato in Italia.

Dopo poco più di un mese, il carrello ha iniziato a presentare un difetto tecnico evidente, coperto dalla garanzia del produttore. Tuttavia, nonostante l’acquisto online da un rivenditore ufficiale e la presenza di una garanzia ancora attiva, PowaKaddy non riconosce alcuna assistenza attraverso i suoi centri autorizzati in Italia.

In sostanza, la garanzia viene considerata valida solo nel Regno Unito e Irlanda, escludendo completamente i clienti europei da qualsiasi supporto ufficiale nel proprio Paese.

Se desidero usufruire della garanzia, devo spedire a mie spese l’intero carrello nel Regno Unito, con un costo stimato tra 350€ e 450€. In alternativa, dovrei sostenere personalmente qualsiasi costo di riparazione in Italia, anche se il difetto è coperto da garanzia.

È inaccettabile che un’azienda di questo livello non offra alcuna rete di assistenza o forma di tutela reale per chi acquista dall’estero, nonostante la vendita sia avvenuta tramite canali ufficiali.

La qualità di un prodotto non si misura solo all’acquisto, ma soprattutto nella gestione dei problemi: e sotto questo aspetto, PowaKaddy ha dimostrato un’assoluta mancanza di attenzione verso i clienti internazionali.

contacted them regarding a powakaddy i was repairing and got very fast confirmation what was wrong and the spare part number needed to get it up and running again. thanks again James

Recently had a lithium battery go wrong two months outside its warranty. When I politely asked for a little customer service, Powakaddy agreed to look at the battery and sent a DPD ticket for. A few days later a brand new arrived. Three cheers for excellent customer service.

Great communication from first contact to last. Had a small problem with unit (possibly my fault) Fixed it arranged pick up and drop off, lightening fast. Couldn't be happier with the service

Bought a bag earlier this year unfortunately stitching had burst and Powakaddy have been great to deal with. They organised my bag to be picked up within 2 working days by dpd and will repair or replace. Mike I dealt with was really prompt with all his replies and so far I have even delighted with the service.

I needed a small spare part recently as my umbrella holder had lost a screw, and the staff at Powakaddy couldn’t have been more helpful. They identified what I needed and sent the part out free of charge immediately. My problem was fixed within 3 days. I really didn’t expect such speedy service. Thank you customer support. Excellent job!

I have a powakaddie CT6 GPS N 03025102104819. I used only about 5 times. Battery is on, display is on but when I push de yellow button, it doesn’t move forward. Surprised since the product is barely new , well stored as per manual technical recommendations. I wrote to them but still waiting for their response…